Atrium Health
Reviews and Complaints

Complaint filed:quality of care, quality of service, & in fighting amongst staff while I was very sick in the Hospital. Complaint taken, no response. 1.No Bathroom. A jar only to pee in, and No assistance with using this. Had to walk back n forth to the sink to use, while suffering extreme vertigo and vomiting. 2. In fighting amongst Nurse and Nurses asstant. Asked them to STOP and the Nurse continued to complain about their issues. I said, I don't care about what is going on, I am trying to rest and get better and I do not need this! The nurse went on to continue to EXPLAIN WHY they were so upset with their assistant, and again I said I don't care! STOP IT! 3. Wife not allowed to be at the Hospital dur to Covid restrictions, Iand received ZERO info, calls to update her or info. She had to repeatedly call for info and updates. ZERO communication from Hospital staff to my wife, despite her repeated requests for updates. When she DID speak to the night nurse (she believes his name was Eric) he left her more worried, concerned and confused based on his responses which demonstrated a total lack of care or desire to offer clarity. 4. ZERO resolution of symptoms. No intrest in figuring out what was actually wrong, went on assumptions of possible food poisoning. Got me hydrated and sent home with no diagnosis or real follow up plans. Subsequently had to go to PCP and have repeat EKG and referred to MRI for additional head scans to be sure Hospital didn't miss a stroke on CT, as well as a referral to ENT. 5. ENT is who, through symptoms, diagnosed labryinthitis (inner ear infection) and put me on a course of steroids which ultimately is what made made me improve. Additionally was put on antibiotics course to rule out bacterial labryinthitis. 6. The Hospital doctors made investigative efforts to figure out what could be going on, didn't bother to test stool in ER to confirm or rule out food poisoning. Only ruled out obvious reasons such as stroke, though didn't preform MRI, only CT. Seems they'd treated for dehydration only and the nausea and vomiting and sent home. 8. Ineffective communication by Dr's and Nurses. Couldn't understand what was really happening and unable to fully advocate for myself. I finally got some answers when my wife did a video chat from my phone with one of the nurses. The room was BRIGHT, Noisy, and the arguing and in fighting brought into my room was disturbing and totally unprofessional. My wife filed a complaint in SEPTEMBER and is now the end of Nov and we've YET to get a response for our request to dismiss the charges. My wife has placed call after call and email and I've given permission several times for them to speak with her yet the man handling the complaint NEVER responds to any calls or emails. Filling the ComplaintsBoard.com complaint due to the fact that we still have ZERO update or correspondence and clearly they don't care about making this right!