Having problems with Atlantis Pools?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Atlantis Pools Customer Service Contacts

3000 Homer M Adams Parkway
Alton, Illinois
United States - 62002

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Atlantis Pools Customer Service. Initial Atlantis Pools complaints should be directed to their team directly. You can find contact details for Atlantis Pools above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Atlantis Pools. Discuss the issues you have had with Atlantis Pools and work with their customer service team to find a resolution.

Complaints & Reviews

D

Atlantis Pools — Pools

In early March we went into Atlantis Pools to see about repairing our above ground pool after just buying a...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Atlantis PoolsBad business practices

I bought a pool from these people last year. I paid $300.00 to fill the pool and the liner split. They replaced the liner but when asked about reimbursement for the water they have done nothing but string us along. We haven't gotten any straight answers and basically they think if you ignore something long enough it will go away. They don't return calls and don't respond to emails. They tell us it's Swimline (the liner's manufacturer) that is at fault. Not a good way to do business!

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • I completely agree with complaint. I have two homeowners who had pools installed last year. Both have had busted Multi Port Valve on there sand filters. One couple is an elderly couple. They called last year after pool was installed because they were getting sand in there pool and the valve was leaking. Atlantis (out of Fairview Heights IL.) told them it was normal. They took his word for it. Well this year they asked me to help with their pool. I told them to call Atlantis and tell them the Valve was cracked. They replaced it with a used one that still leaks and they are still loosing sand. About a 1/4 to a 1/2 each time they turn the sand filter on, or backwash it. This is NOT normal. One of the laterals must be broke. They are charging the owners for a service call to come look at their sand filter. . Oh they also told the elderly couple that the pool was maintenance free and that is would take care of itself...That is a bold face lie. There is no such thing as a maintenance free pool.

      0 Votes
    • I completely agree with complaint. I have two homeowners who had pools installed last year. Both have had busted Multi Port Valve A. Oh they also told the elderly couple that the pool was maintenance free and that is would take care of itself...That is a bold face lie. There is no such thing as a maintenance free pool.ssembly's on there sand filters. One couple is an elderly couple. They called last year after pool was installed because they were getting sand in there pool and the valve was leaking. Atlantis (out of Fairview Heights IL.) told them it was normal. They took his word for it. Well this year they asked me to help with their pool. I told them to call Atlantis and tell them the Valve was cracked. They replaced it with a used one that still leaks and they are still loosing sand. About a 1/4 to a 1/2 each time they turn the sand filter on, or backwash it. This is NOT normal. One of the laterals must be broke. They are charging the owners for a service call to come look at their sand filter

      0 Votes
    • Vo
      vonniscott Sep 18, 2009

      Be sure to elaborate on which Atlantis Pools and location as I own Atlantis Pools in Murrells Inlet, SC and don't want my customer thinking that this is the way I do business. Thank you!
      Vonni Anderson

      1 Votes

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.