ATI Physical Therapy review: Phone assistance in insurance dept

8/25/26 545pm, via phone. Ali was very rude, would not take the time to listen, she would talk over me, interrupt me and was totally unprofessional. She actually told to stop talking and listen to her while I was trying to ask her questions. She asked me if I was done talking so I could listen, she told me I was confused, she was insulting. Her manner was unsupported, unfriendly and seriously unprofessional. There's a way to handle situations and she is ill equipped. The customer service Ali provided was condescending. She needs immediate retraining in her customer service skills.