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Genesis Healthcare / GenesisHCC.com

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Customer Service

+1 610 444 6350 (Headquarters)
+1 610 925 2000 (Investor Relations Inquiries)
+1 410 847 3936 (Media Relations)
+1 800 788 9769 (W2 Inquiries)
+1 800 944 7776 (Center-Related Questions / Concerns)
+1 800 893 2094 (Genesis Integrity Line)
101 East State Street
Kennett Square, Pennsylvania
United States - 19348
Genesis HealthCare (DE, MD, NC, VA)
515 Fairmount Avenue, Towson, MD 21286
Tel: +1 410 296 1000

Genesis HealthCare (IA, KS, MO, NE, IN, NJ, OH, PA)
600 South Broad Street, Kennett Square, PA 19348
Tel: +1 610 444 6350

Genesis HealthCare (AL, FL, GA, CT, NH, MA, ME, RI, VT)
200 Brickstone Square, Andover, MA 01810
Tel: +1 978 474 7500

Genesis HealthCare (WV, KY, TN)
1369 Stewartstown Road, Morgantown, WV 26505
Tel: +1 304 599 0395

Genesis HealthCare (AZ, CA, CO, ID, MT, NM, NV, TX, UT, WA)
101 Sun Avenue NE, Albuquerque, NM 87109
Tel: +1 505 821 3355

Genesis Rehab Services
101 East State Street, Kennett Square, PA 19348
Tel: +1 610 444 6350
Business Development: +1 800 728 8808

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Complaints & Reviews

Nov 07, 2019

Genesis Healthcare / GenesisHCC.com — employee

I am a family member of a current PT at the Genesis location in Milford, DE. Please audit therapist Kristen...

Oct 04, 2019

Genesis Healthcare / GenesisHCC.com — unpaid wages

On August 6th I worked a 16 1/2 hour shift and on August 20th I had surgery and turned in a request form to...

Sep 16, 2019

Arden House — michael blake the director of nurses

I was hired April 11th 2019 I worked in a 4-3 CD what are young lady named Meredith she was Jamaican and...

Jul 18, 2019

Genesis Healthcare / GenesisHCC.com — unprofessional non-transparent scheduling/hiring practices

6/26/2019-7/18/2019 and ongoing. I (Trudy) have four years of RN experience and have my BSN, I have been with...

Jul 07, 2019

Genesis Healthcare / GenesisHCC.com — unprofessional rude behavior of staff and unethical charges

My name is Lana Smith, I was a member at westroad genesis Health Club for over a year. On June 30th at 1 pm I...

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Apr 24, 2019

Genesis Healthcare / GenesisHCC.com — rehab facility and nursing care and medical care

Admitted at 1930 4/23/19 fell out of bed at 330am 4/24/19. Called me the sister /DPA at 445 am and told of...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Genesis Healthcare / GenesisHCC.comhr

April 3, 2019. Facility HR shares employee information with other employees, talks about employees in a negative light, often reading from texts between her and other employees, name calling, and cursing. Employees are uncomfortable being placed in this situation and are reluctant to report to upper management. Employees are aware of the fact that this is a frequent occurrence but feel there is no safe outreach.

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    The complaint has been investigated and resolved to the customer's satisfaction.

    • Genesis Healthcare / GenesisHCC.com's response · Apr 12, 2019

      We would like to help you resolve your concerns. Please contact the Genesis Reach Out line at [protected] or submit your concerns to the Reach Out email at [protected]@GenesisHCC.com.

    Jan 31, 2019

    Genesis Healthcare / GenesisHCC.com — unjustified termination

    A family member came to the center and expressed that he sold his mother ‘s house! His mother is a current...

    Nov 11, 2018

    Genesis Healthcare / GenesisHCC.com — a certain employee

    I have gone to my director of nursing several time about another employee who has been bullying me for...

    Sep 19, 2018

    Genesis Healthcare / GenesisHCC.com — hours worked /not being compensated

    During hurricane Florence patients from our sister site in Norfolk was evacuated and sent to Ashland. Our DOR...

    Ashland
    May 23, 2018

    Genesis Healthcare / GenesisHCC.com — unprofessional services

    My mother was in the Powerback facility in Baltimore on Brightfield Rd. in Lutherville. When she arrived one...

    Lutherville

    Genesis Healthcare / GenesisHCC.com — therapy management complaint

    My dad has been in your Bradford Square Frankfort Ky Facility for Several Months now. He attends therapy...