Athleta review: complaint type: rewards not honored.

Complaint reference: Athleta 7599, Date: 12/10/2018 7:23 PM, Trans: 1885, Store: 07599, Cashier: 3107279.

Purchased a Snow Down Jacket and one other item (pants). I used a $45 reward, a $5 reward and another $5 reward. When the cashier placed the items in the bag she noticed a black spot on the jacket sleeve. She attempted clean with a wipe but could not. And she suggested to return the item and replace with another item of the same. Which I agreed. This same item (jacket) would have to be ordered.

The initial bill was $262.93. The new jacket was rung up and was to be sent to my business; shipping was waivered. See final order information listed below. The return order was rung up and then I was told my rewards would not be applied because they were used in the first transaction. The second transaction was at 7:32 PM and transaction #1886. For your information: a rewards of $10 was applied to the pants. The other $45 dollars of reward was not applied to the new transaction.

She offered me 10% off because it was a "trouble." 10% was applied to the new transaction. Which amounted to $20 off. However, this is less than the $45 rewards I should of received. And I lost all together my $45 dollar reward or you could say I lost $25 dollars. And the $25 reward I can no longer redeem. Because there was a product problem I ended up with a lesser discount.

FYI: The final order number for the jacket is TXR77WS, order date 12/10/2018. And on this order they have the first name spelled wrong "Leanne" should be Joanne.
Can you help with the $25 rewards loss?

Frank and Joanne Galbrecht Sr.
[protected]@jccc.edu
[protected]@jccc.edu
Cell: [protected]
Cell: [protected]