Dear Sir / Madam,
I am writing to you to raise an issue about: Computer Manufacturer
I purchased the laptop in Indonesia.
The issue that I experienced was: The machine was faulty. I just realized right after I returned to the UK that it would freeze often.
I sent it to ASUS repair centre and they asked me to pay more than the actual value of the laptop to repair it, saying that the warranty in another country is not valid here.
I spoke to customer service and tried to request an upgrade for the warranty, but they insisted that I either pay or get the machine back unrepaired.
It occurred on: 26/06/2023
This meant that as a result, I cannot use the laptop for work. I had several laptops in my life, for many years, and never experienced this kind of situation. Their request is like extortion. I feel bullied into paying more than double the value of the laptop to get a working device.
I want to upgrade my warranty, get the machine repaired, or replaced with a new one. If that's not possible, then I want a full refund.
I look forward to your prompt response on this matter. As recommended by Trading Standards.
Serial number N2NRCX12Z430084