Asko Appliances review: Customer service is lying and try to play tricks on customer. They are not trained at all extremely unprofessional and irresponsible

Regardless of the rating of their products, Asko customer service is one of the worst I ever seen.

Asko scheduled a Wednesday Delivery which I would not be at home, so I called Customer Service multiple times to reschedule alternative time the following Monday. They said if I am not home following Monday they will charge me delivery fee (by the way they have zero flexibility, so you have to cancel everything and try to make it!) Fair enough, I agreed on this.

Following Monday, I stayed in the whole day nobody contacted me or delivered anything, I tried to call customer service but line is busy all the way : (: (Imagine you are 9-5 office worker and your boss is strict on attendance - one day working at home is already a stretch! Finally I got through customer service one day after (Tuesday). They said sorry and next delivery date have to be on a Friday! I m already pissed off but said OK. They offered a free instalment which make things slightly better.

On the delivery date - Friday, guy knocked on the door and rudely saying he can not install, he had to drop off the package and leave asap. I asked him to stay until I got through customer service, he said no. Customer service then said the msg was missing in the communication chain therefore no one will help me. I am skinny short girl and no way I can unpack and install the washer! I will return the product and never ever come to Asko regardless how good their product is.