Cathay Pacific Airways
Reviews and Complaints

I recently paid for business class 'beds' from Melbourne to HK to Rome and back again. Like many of the passengers in the business class cabin, I was shocked that afetr Cathay ran ads all over the place talking about their lie flat beds in business class, that there were no beds. just crumby old seats. For the dame proce as Qantas, BA, Virgin Atlantic and several other airlines who give you a lienflat bed, Cathay gives you nothing of the sort. I wouldn't be so angry if I hadn't been sucked in by their ads. What other industry gets away with advertising something they don't have. Of the 4 aircraft I boarded, not one of them had the promised 'lie flat beds' in business class like Cathay's competotirs do. How completely unethical. In these days of high oil prices and low margins for airlinmes, what sort of idiots would bait rthe only people they actually make money out of - people up the pointy end of the plane. You have a very bleak future Cathay.

Of course, Cathay is bad. It pays very cheap salary to its crews, and they are treated like ###, so don't expect any good service from them. The morale is really low. The company has bad reputation in HK now.

Indeed I had similar experience during last 3 weeks ... on 3 different flights ! The first one was 4 weeks in their brand new and so proud 777-300ER from HK-> Seoul where my in-flight entertainment was broken. The crew politely said "it's a brand new aircraft and even some business class seats had the same pb", which if I translate in my own words : "That's it ... and stick with it". Of course, no question about compensation as I was so lucky to be in their "brand new" aircraft...

The second one was last week from Singapore --> HK, where my seat was also broken as yours. Explanation : "The aircraft is too old" ... oh yes thanks I noticed that myself. The crew tried to fix the seat with blankets and cushions, but of course they didn't help much...Compensation ? Never heard about that...

The last one was also last week from Seoul --> HK (yes I travel a lot ;)) where the entertainment system was explicitly shut down by the Captain as it was overheat ... Explanation : "It's too dangerous if we keep the system up and running"...

Compensation ? It was actually question when we were on board but once we landed in HK and whole crew becomes amnesic...
I'm a French business traveler, originally based in France but move to HK recently... and god knows how "good" the services are in France. But now I must confess, even people at Air France are not especially polite or smiley, but at least when pb occurs they really try to fix the pb and do the max to make the customer happy. Cathay Pacific ? Just some fake smiles and some pretended polite attitude but in reality they just ignore you. A real shame.

On 9/1/2022 Cathay Pacific expired 402,180 Asia miles from my account without any advanced notice that the miles would be expired from Asia miles account [protected]. Due to the recent pandemic, it has been nearly impossible to use Asia miles to book flights.

Hi,
I am fly from Chennai to Hong Kong on 30 the June in cathypacific CX632 and they have told me that I can collect the laugage from nansha port but when I enquired about this nansha port they said laugage was held in Hong Kong airport can you please help me out from this

Check before you sign up for Cathay Pacific Credit Card. Asia Miles never have any availability.

These posts are old, but the Asia Miles program is completely useless. I have tried for several months using different routes, different class of service, and different dates and come up with nothing. On the Cathay Pacific flights I get "wait listed" and then the reservation expires several weeks before the departure. On the partner airlines, like British Airways, Qatar, etc. I get "flight sold out" and try another date/service which then gives me the same "sold out." I've tried as far in advance as possible with no results. Customer service is equally useless. Emails get a robot response and phone lines either busy or no answer. I strongly recommend not using this Frequent Flyer program.

It is my first time that i am taking CATHY PACIFIC just reserved ticket yesterday
and i can not select my seats before, realy [censored]y company
I always select my seats before with others Air Lines Company
I guess they do not need customers

J6DRNH

First and last time, verry bad services

I guess they want 100 US $

We called U.S. Asia miles at [protected], listening to recording machine advertising another credit card continuously for 30 minutes..After 30 minutes listening to the ear aching recording, we spoke with an operator who told us no seats are available either in 6 months from now or within a few days or weeks from now. It seems the credit card companies and their banks are really taking advantage of their bailouts and ripping off the general public in every way they can with these airline miles programs. The first fact that Asia miles can't make a website like every other airline miles program ( at least for non Cathy flights) should have been enough of a warning sign. The bottom line is . . IF THE BANKS AND THEIR CREDIT CARDS DID NOT COLLUDE WITH THE AIRLINES TO KEEP EXORBITANT PRICES FOR BUSINESS/FIRST CLASS SEATS, THE ONLY PEOPLE WHO WOULD USE CREDIT CARDS ARE THE ONES WHO CAN'T AFFORD THEM AND THE BANKS AND CREDIT CARD COMPANIES WOULD NEED THE PUBLIC MASSES TO BAIL THEM OUT AGAIN PLUS THE AIRLINES ON TOP OF ALL THE OTHER TOO BIG TO FAIL GANGSTERS. REALLY, WHY DOES A BUSINESS CLASS SEAT NEED TO BE 10 TIMES THE PRICE OF AN ECONOMY SEAT, JUST TO KEEP THIS CREDIT CARD FEE BUSINESS THRIVING FOR THE BANKS WITH SOME KICKBACK TO THE AIRLINES? AT THE VERY MOST A BUSINESS CLASS SEAT IS OCCUPYING 2-3 TIMES THE SPACE OF AN ECONOMY SEAT.
After 25 minutes talking with Asia miles operator, absolutely no redemption seats were available for early April 2018, nearly 6 months ahead of time, from U.S. to Beijing. We were told, . ."inventory of redemption seats can not be controlled by Asia miles" to which we responded with . . "WE WILL NOT BE GETTING ANY MORE CREDIT CARDS ASSOCIATED WITH ASIA MILES AND WE HOPE THE MESSAGE SHOULD REACH THE OWNERS BEFORE PUBLIC MASSES GET THE MESSAGE AND STOP USING THESE USELESS SCAM CREDIT CARDS AND MILEAGE PROGRAMS. We also asked if there were any seats available with the next few days or weeks, in order to get an idea if any business or first class seats are ever available and we were told no seats are available for redemption. In addition we were told that the fees and taxes alone, for a round trip ticket from U.S. to Beijing would be approx. 3, 619 HKD (approx. $470 USD) which is about as much as a paid in cash economy ticket would cost, but without all the time wasted on phones, writing online revies and without days writing emails and waiting for email responses through the Asia miles ticket redemption system. We are very disappointed with the fact stated by Asia miles that it has "no control over redemption of tickets" and the miles we have locked with Asia miles account which can not be used and will most likely become expired as it seems impossible to redeem miles for the business or first class seats we know nearly everyone able to afford credit cards are using them for or at least trying to with the quantities of dollars and miles needed. A MESSAGE TO THE OWNERS OF ASIA MILES: WE WILL NOT BE BUYING ANY MORE CREDIT CARDS FROM ASIA MILES OR THEIR ASSOCIATED BANKS EVER AGAIN. SINCERELY, GENERAL PUBLIC

ASIA MILES IS A SCAM. THEIR REDEMPTION POLICIES (on so many levels), FLIGHTS AVAILABILITY, CUSTOMER SERVICE, ARE HORRIBLE. I called so many times and was on hold for so long just to find out the many points that are practically useless. This company is quite aware how manipulative their system is and this is their way to ensure you don't redeem. There was no availability for a return flight back for months and I had no choice but to use several times the points to book a fight back to vancouver and was not provided a refund for my open ended round trip ticket. Just get cash back from your credit cards and look for cheap flights. You will still come out ahead and save the headache.

Last aug. 16 my flight going to japan was 6:20 in the morning from manila-to-hongkong-japan.I checked in 3 in the morning hoping to get a good seat due to my daughter's illness.the manila office give me a temporary seat from hongkong-japan flight due to off-line and the staff said that upon arrival hongkong I can change my seat .so I asked if I can change my seat and they said no.hongkong ground attendants are very rude.they don't have the ears to listen to passengers complains.what hurt most was there's a lot of vacancy.i will never travel cathay pacific airlines anymore.

My experience is quite different. I used my miles both to redeem flights and upgrade fare classes, which were all successful. I'm not sure if it was because I'm also a member of the Marco Polo club in addition to Asian Miles. Besides, I find your comments that generalize Chinese business ethics and stereotype the country with snake eating quite offensive. It is convenient, yet stupid, to generalize a country and culture with a few cases that you sadly encountered, or just heard. The credibility of your post is actually discounted by your pigheadedness!

Asia Miles screwed up when they entered my birthday. Took 2 years to get access to the account, but unable to redeem the miles accumulated. They want me to email them a copy of my passport or license to correct this, even after they told me I would have no issues when I gave them an email account that I have at my employer instead of my Yahoo account. I will not email that information due to the possibility of identity theft. Their solution is to fly to Hong Kong and correct it there, not at my local airport here in the United States. Sorry not paying for a flight to HK just to correct their mistake. My solution was to cancel the Asia Miles and NEVER fly Cathay Pacific. This simple mistake has already cost them 4 round trip flights from Chicago to various destinations in China and with us now being empty nesters we will be taking more vacations. Their loss!