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Did not feel that customer service representative and company was resolved my issue with customer satisfaction in mind
Did not feel that customer service representative and company was resolved my issue with customer satisfaction in mind. I purchased a product that I thought did not meet the quality as advertised and felt like my inquiry to the the defects in the product was unfairly dismissed. I had to pay for return shipping on a product that I thought was defective which I thought was unfair.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry to hear that we were not able to resolve your issue to your satisfaction.
Having reviewed your case with our team, I understand the issue was that you were unhappy with some of the markings in the marble on the table you received. I believe the team explained that as a natural material marble will exhibit variations in coloration, patterns and markings, and therefore is not considered a defect. We call this out explicitly on the product page on our website (from the page: "Marble is a natural stone material and will vary significantly in color tone, vein markings and surface texture" - https://www.article.com/product/13361/vena-rectangular-coffee-table), and try to provide a number of different photographs of marble to illustrate this. The images you shared with our support team of your table were consistent with the variety shown in the product images on our site.
I would be happy to send a replacement table, applying the return shipping fee that you were charged as a credit against the replacement, and waiving any outbound shipping fees. If you would like to go ahead with this, please let us know and I will have someone contact you to arrange.
Best,
Duncan B
Director of Marketing
Article
I ordered a couch on September 9 (order number #***)
I ordered a couch on September 9 (order number #***). It was taking a long time to arrive and I needed it for pictures for renting it. So, I called to cancel on September 13. They told me to wait until it shipped to cancel. I called back September 15 immediately upon receiving confirmation that it shipped. They confirmed it was returned and I would be refunded. I have not been refunded (and never received a couch). I require a full refund in the amount of $3292.92 USD Attached are the order confirmations and the cancellation email., Still no refund.
Order was placed on 1/15 and at that time it was stated on their website that there was product availability and the purchased items would
Order was placed on 1/15 and at that time it was stated on their website that there was product availability and the purchased items would be received by 4/30. I have since logged into my account to see 3 different updated delivery dates throughout this process beyond the original promised ETA (6/1, 7/1, 8/31). At time of order I paid cash in full 5k+ with the understanding that the product being purchased was in stock and would be delivered within the time frame promised not only on their website but also in writing via email. It is concerning and disappointing ***. YOU have been paid, WHERE is my product? I expect a response within 48 hours
Is Article legit?
Article earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Article. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Article has claimed the domain name for article.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Article.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Article have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Article and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Article protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I purchased two rugs from Article on September 4
I purchased two rugs from Article on September 4. My credit card was charged immediately upon placing my order, and I am still paying for two defective rugs as of today's date, October 21. I received the first rug on September 25. The rug was absolutely not as depicted on their website (much lighter in color), and arrived with defects throughout to boot (all of which I provided pictures of to the merchant). Article arranged for a replacement, and I initially accepted this resolution. In the meantime, I received the second rug that I originally ordered. It arrived in the same condition--defective and much, much lighter than depicted on their website. *** With the reception of the second rug, I asked for replacement to be cancelled and both rugs to be sent back to the company for a refund. Due to the circumstances and the fact that I've been paying for two defective rugs from Article for nearly seven weeks now, I was promised that they would look into expediting the return. No dice. The delivery carrier finally contacted me today, October 21, and the earliest pickup would be October 30. Article also only notified the carrier to pick up one rug, not two. While the customer service rep that I had been working with has been pleasant towork with, this has been an absolutely abysmal experience. I am out over $1000, have lost a great deal of my valuable time (which can never be recovered), and have a thrown out back now due to the fact that Article will only arrange for contactless delivery/pickup (and I was instructed to package up the very heavy rugs and then had to transport them upstairs to the front door without assistance). This is not a satisfactory way to do business, and it is certainly not the way to do business to maintain customer loyalty. I will not be shopping with Article in the future
About Article
One of the most notable aspects of Article is their commitment to high-quality construction. All of their furniture pieces are crafted using the finest materials, such as solid wood, top-grain leather, and high-density foam. This attention to detail ensures that each piece is not only beautiful but also built to last.
What also sets Article apart is their streamlined shopping experience. Unlike traditional furniture stores, Article offers a simplified approach that cuts out the middleman, allowing customers to purchase directly from the manufacturer. This results in significantly lower prices on high-quality furniture.
In addition to their exceptional quality and customer service, Article places a strong emphasis on sustainability. They strive to minimize their environmental impact by using eco-friendly materials and minimizing waste throughout every stage of production.
Overall, Article is a game-changer in the online furniture industry. Offering stunning design, excellent quality, and affordable pricing, they have made it easier and more accessible for people to create their dream homes.
Overview of Article complaint handling
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Article contacts
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Article phone numbers+1 (604) 756-2053+1 (604) 756-2053Click up if you have successfully reached Article by calling +1 (604) 756-2053 phone number 0 0 users reported that they have successfully reached Article by calling +1 (604) 756-2053 phone number Click down if you have UNsuccessfully reached Article by calling +1 (604) 756-2053 phone number 0 0 users reported that they have UNsuccessfully reached Article by calling +1 (604) 756-2053 phone number
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Article emailsservice@article.com93%Confidence score: 93%Supportpress@article.com80%Confidence score: 80%Communicationpartnerships@article.com76%Confidence score: 76%trade@article.com75%Confidence score: 75%
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Article address1010 Raymur Ave, Vancouver, British Columbia, V6A 3T2, Canada
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Article social media
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I purchased two rugs from Article on September 4. My credit card was charged immediately upon placing my order, and I am still paying for two defective rugs as of today's date, October 21. I received the first rug on September 25. The rug was absolutely not as depicted on their website (much lighter in color), and arrived with defects throughout to boot (all of which I provided pictures of to the merchant). Article arranged for a replacement, and I initially accepted this resolution. In the meantime, I received the second rug that I originally ordered. It arrived in the same condition--defective and much, much lighter than depicted on their website. *** With the reception of the second rug, I asked for replacement to be cancelled and both rugs to be sent back to the company for a refund. Due to the circumstances and the fact that I've been paying for two defective rugs from Article for nearly seven weeks now, I was promised that they would look into expediting the return. No dice. The delivery carrier finally contacted me today, October 21, and the earliest pickup would be October 30. Article also only notified the carrier to pick up one rug, not two. While the customer service rep that I had been working with has been pleasant towork with, this has been an absolutely abysmal experience. I am out over $1000, have lost a great deal of my valuable time (which can never be recovered), and have a thrown out back now due to the fact that Article will only arrange for contactless delivery/pickup (and I was instructed to package up the very heavy rugs and then had to transport them upstairs to the front door without assistance). This is not a satisfactory way to do business, and it is certainly not the way to do business to maintain customer loyalty. I will not be shopping with Article in the future
Order was placed on 1/15 and at that time it was stated on their website that there was product availability and the purchased items would be received by 4/30. I have since logged into my account to see 3 different updated delivery dates throughout this process beyond the original promised ETA (6/1, 7/1, 8/31). At time of order I paid cash in full 5k+ with the understanding that the product being purchased was in stock and would be delivered within the time frame promised not only on their website but also in writing via email. It is concerning and disappointing ***. YOU have been paid, WHERE is my product? I expect a response within 48 hours
I ordered a couch on September 9 (order number #***). It was taking a long time to arrive and I needed it for pictures for renting it. So, I called to cancel on September 13. They told me to wait until it shipped to cancel. I called back September 15 immediately upon receiving confirmation that it shipped. They confirmed it was returned and I would be refunded. I have not been refunded (and never received a couch). I require a full refund in the amount of $3292.92 USD Attached are the order confirmations and the cancellation email., Still no refund.