Art Van Furniture review: omni chair and ottoman and the service I received

I Radelya J. Brownlee, [protected], Invoice [protected] on 10/31/2019, purchased (cash 3, 430.69) an Omni Sofa, Chair, Ottoman and a Zayden 5 piece dinning set. I was told by Peter Pauletti that the ottoman was considered an special order so everything accept the ottoman would be delivered on 11/15/19 but don't worry the ottoman will arrive before Christmas. The items came only to notice that the Omni Chair didn't have any legs, I called the service center the next day 11/1/19, and the service person said "did it have legs" after being on the phone for 40 minutes she stated she had found me some legs and was shipping them out, I should receive them within 7 days. I was very upset and I questioned the young lady as to how could this happen (she wouldn't know), what is the tracking number (she didn't have one yet), what if there are problems with the delivery ( she said I am trying to help you out). the legs came they were left under my pouch. A week before Christmas, I called the service department asking about the ottoman only to be told that it would not be ready before early February. I asked why she said that the manufacture can do that. I asked the young lady what if I cancel the order she told me that I would have to pay a return fee because it was custom made and it was after the 7 days. What does that mean, I don't even have the items! What if when or if it is finally delivered, it is not what I requested? She said, I still have to pay. I really thought your store had beautiful furniture but your service stinks your sales people lie and your service people act like they are doing me a favor and let us not forget, I still don't have my ottoman and no word as to when it will be delivered but if I try to stop it I have to pay. You are a really bad company. Don't worry, I will never enter yours doors again and I do let everyone I know about your service.
Happy New Year.