Art Van Furniture review: Lift chair

we purchased a 2nd lift chair on 2-27-26 after returning the first lift chair we bought shortly before that due to my back hurting from the first one. We thought this second one as i sat n the store it felt alot better on my back so we made the swap and Art van in saginaw mi was very helpful in doing that! However after 30 plus days i tired to make the chair work but my back gets sore again after about a half hour sitting in it! I tried adjusting he lumbar feature and different tilt angles but no luck !my back is always sore . We had purchased several years ago a recliner loveseat and recliner couch which i can sit in and my back feels so much better in that! So I tales to my sales lady Kay Coulter and she understood and said she would talk to her boss names Everritt! She called me yesterday and he would not help me get back into a regualr recliner due to being past 7 days since we got it! no concern over my comfortablity I cant use the current lift chair! All i am asking is to return it and get into a nice reclyner like i bought from art van before! Just bought a mattress from them as well as have been a lifelong customer and have done alot of business with art van . we use the sychrony card and it has been a good fit till now since Everritt wont let me deal ! I can not use the lift chair that style doesnt work for me ! ineed a recliner style chair ! Appreciate any help you can get me on this to get into a chair i can use. Thankyou for your consideration in this manner! Dennis Gruber