Arrow Exterminators
Reviews and Complaints

This shows a lack of knowledge on the consumer side when it comes to termite control. SENTRICON calls the shots when it comes to up fit of their stations; not Arrow. Before, your beloved serviceman was inspecting wooden stakes inside the stations. If he found termite activity he would have to "recruit" termites into a cartridge containing growth regulators and replace the stakes with cartridge. These had to be inspected quarterly for activity. Last year year sentricon came out with ALWAYS ACTIVE. This allows that cartridge to be in the station at the time of install or up fitted into existing stations. The termites feed on IGR 's from the beginning and only need to be checked 1 time a year. And yes, those cartridges expensive. You're beloved serviceman probably was promoted, because bait station work is reserved for the inexperienced folks.

Sentricon "conversion" was changing from a bait system that had to be changed every quarter because the product really just didn't work past that time period, to a bait system that lasts for years in the ground and only has to be checked once a year. I personally work in a very busy Arrow office, and we have exactly ONE technician that checks the Sentricon stations for ALL of our office's customers by himself. I'm sure we had more techs that changed bait stations back when we were on the quarterly service - people complain about the Sentricon annual renewal fee "only" paying for "one service when they used to get four a year", but this new system is really a better system because of the way it is designed. It's less hassle for the customer, too, because they don't have to keep scheduling quarterly inspections.

The company is really good about not firing people unless they are really, really deserving of a firing (like crashing into something in the company vehicle while on meth - true story - he must have slipped through the cracks because the company does drug testing) - usually people are moved around. The good ones are promoted - they have been growing during this entire slow economy, and people have been promoted left and right to accomodate all of the new offices they have been opening.

That being said, there was probably either a good reason he was laid off that you don't know about, or he chose to leave rather than get moved somewhere else. I am not management or a long time employee so I have no reason to defend the company on this complaint, but I thought that it should be said that Arrow doesn't just let good people go without trying to make it work with them first (going to another department or office, etc).

The way it works is that you could have had a free callback any time during each three month period for the inside service as well as any specific problems. I'm sorry that your office and the staff there, as well as your tech, did not explain this to you, but the fee is the guarantee for three months of service and not for that one visit. You could have had the tech come back out any time to do the inside. And the "one more quarter" is probably because when you sign up, you sign for a year's worth of service, and that was probably your 3rd quarter when you wanted to cancel. I'm sorry this happened to you, but if you were interested again, you may want to give Arrow another try - it's really one of the best exterminating companies around and if you speak to the right person, they will explain everything about your service to you in detail. I personally know that the office where I work at, we try to make sure the customer understands what they are paying for and what the "rules" are. Both Atlanta offices (Midtown and Buckhead) have changed a lot since you left your review - perhaps you should try and check us out again?

We have been living in our house for the last two years, we started to have an ant problem and grandchildren. We called Arrow to come exterminate our home for our ant problem. After the first couple of services we suddenly had a German Cockroach problem. The exterminator kept asking us had we ever seen any, our answer was occasionally one or two flying types from outside. But now our house is over run with them! This is crazy, I have never seen anything like it, there were babies hatching out and there were so many that it looked like ants! I am sooooooo angry!

I have had a service contract with Arrow for several years. For the past 18 months I have had a mouse problem and Arrow has been out over 7 times to handle the issue to no avail. They put out glue trap all over the house and never caught anything. Furthermore they never came back to follow up or check. Now when I threaten to cancel my contract they offer to call their wildlife department. Where was this months ago! We are changing to another company who can and wants to do more than spray insecticides. Very disappointed in their service.

I'm having an issue with Arrow Exterminators in Vero Beach, Fl. I signed an annual contract stating I would receive a certain number of yard treatments per year. After several months I noticed that I was receiving an Invoice from Arrow pretty much on a monthly basis, so I reconciled my charges and payments. It turns out that the company was treating my yard and billing me for treatments that were NOT part of my contract. Also they were/are prorating the shrub treatments and charging the customer (me) an extra 10.00 per month for services not rendered yet. I called Arrow and was told the "Scheduling Manager" would be in touch. He contacted me, left a voice mail to call him Monday thru Friday, 9 to 5. And now that I have refused to pay for something I did not order, I am being harassed with phone calls and Statements. Plus I do not like the fact that I am being billed for services that have not been done yet and have no way of knowing if they WERE done at all. This seems to be a situation of people not wanting to do their jobs - the Manager for not reading and following the terms of the Contract and the Accounting Dept. not reading the Service Tickets and putting their Customers on an automatic billing cycle. Where's the Customer Service in this?

I'm sorry you had this experience - I can't imagine the office that I work for doing that to anyone now. If there's a chance a customer is going to extend his service, no matter what it is, for even one more cycle, we take it. It looks bad on the branch and the manager when a service is cancelled, no matter what the reason.

That being said, the office you worked with must not have had the right people in the power positions. If the office was good, they would have been sending letters, emails, and making phone calls during the entire time from when the invoice went into the thirty-day-late category to the ninety-day-late category. I know I personally am expected to make a lot of collection "calls" every single day, and this is something (management had changed, no one knew who the billing contact was, etc) that I think I would have caught, and certainly something that the former manager and "receptionist" (practically everyone answers phones, from the office admin to the sales reps and managers, so there is no actual receptionist) should have realized at some point.

In any case, I am sorry that this happened to you, and I hope you decide to give Arrow another try by starting over with new people to deal with. The Sentricon system is very good, the best in the business really, and we still offer free inspections that I hope you would consider taking advantage of if you'd like to give us another chance.