Appliance Parts Pros.com review: Return/refund/replacement

Approximately three months past, we purchased a control board for our GE dryer as ours was failing. We did receive the board, however upon installation we noted it did not sync with our dryer. We confirmed the parts were correct both prior tto, and did talk and walk through the plug and play installation with GE.

Upon contacting Appliance Parts Pros as required, we shipped the product back in the original shipping with the Return Merchandise confirmation as required.

Approx 75 days after initial return shipping, Appliance Parts Pros indicated no credit would be provided as the product had been opened and installed. My response was "of course it was unpacked and installed, how else would we know it was not working?" I followed this with if they are not going to provide a refund, they need to return the item that we paid for.

To date, Appliance Parts Pros is indicating they will re review this and haven't returned the part.

Very negative event. Seems to be theft