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Appleapple activation

My sister and I have been on the phone 6 times this week trying to reactivate her IPAD and because she cannot remember her ID they cannot (will not?) help. I understand that it was suppose to be a safeguard against theft but this is insane. This an old IPAD bought by one sister and given to another sister. We are trying our best to acertain that it belongs to her but they want a proof of purchase...who keeps a receipt that is 10 years old. This is harder than changing info by phone with a bank. Apple may think that this is customer service but it's far from what should be expected from such a big company. My sister is so discouraged that she is going to just chuck this ipad and to to Samsung.

Si
Oct 09, 2019

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