Aosom

I ordered an upholstered bench for my bed's end from a retailer. The first bench was lost in transit, but after contacting customer service, a replacement was sent and received. Within two months, the bench began to fray, which was disappointing given its infrequent use. Initially, the retailer offered a $60 credit on my $170 purchase, which I declined. After further discussion, they proposed an $85 credit, which I also rejected, requesting a replacement instead. The retailer agreed to replace the bench, and I am currently waiting for it. Although the initial offers were unsatisfactory, I am pleased with the final resolution. Kiki, the customer service representative, was helpful throughout the process. I'm hopeful the new bench will be more durable.

I ordered a pop up Gazebo from their website which cost me $209.50. This gazebo was advertised as any other item on their website, yet they had zero stock of the item even though they had none. I order the gazebo and receive no update until I called Aosom and spoke with them for 21min being told that the issue was fixed and they will email me when it's shipped. One day later I receive another email stating that they had an oversight and the item is actually out of stock and they will cancel my order and issue a refund. My problem is 2 fold. First, I ordered the item June 12 in order to receive it by fathers day being that it is a gift for my father, and now its Saturday the day before fathers day and not only have i not received the item, I can't even buy another one from a reputable company because Aosom's criminal staff still has my $209.50. My problem is the fact that when I made the purchase it immediately left my account,but when the refund is submitted I have to wait 3-5 business days?!?! This company completely ruined my fathers day plan by falsely advertising items they DON'T EVEN HAVE IN STOCK and by HOLDING MY MONEY HOSTAGE PREVENTING ME FROM BUYING ANOTHER! I hope the company burns down with no insurance.

I wish I could give zero stars. Ordered a canopy swing as a gift for my wife. Found out from my mother in law the swing was the wrong color and attempted to cancel the order 3 hours after I ordered it. I was told that the order had already gone too far to cancel(despite the short time frame) and that they would have to try to stop it. They didn't. Then i put a stop delivery through *** with a RTS(return to shipper) designation as per Aosom's "customer service". Then everyday requires a different stipulation for the refund process(they needed me to provide proof it's being returned, a tracking number, etc) and that's if their customer service answers you at all. I provided all of these things(i have documented proof of the entire process within my computer with screenshots and emails). I am now on day 7, they have the package back(I turned on *** text updates) i sent them a screenshot of the *** tracking showing that I am aware they have the package back and i still have no refund. They have completely stopped responding whatsoever. I would not recommend them to anybody. I would recommend you avoid their website altogether and not purchase from them. Their customer service is absolutely terrible and i am still out 267 dollars with no idea when or if i will ever be compensated. Stay away from Aosom.com

I ordered the 7 x 4 Metal Garden Storage Shed on 5/31 using a discount code from the Aosom LLC homepage, which was supposed to take $40 off my purchase. At checkout, I confirmed the discount was applied and proceeded with my payment. However, upon submission, the discount vanished and I was billed the full price. I attempted to resolve this on 6/1 but was met with an automated message stating no agents were available. My email request for help was acknowledged but not resolved. By 6/5, after speaking with customer service, I was informed the discount wasn't applicable to my purchase, contrary to what I saw online. They refused to credit the discount and advised me to reject the delivery. The item was delivered on 6/6 in my absence and left at my door. I am still trying to contact them for a return or to honor the discount, with no success.

Was a potential first time customer now you will never have me as a customer. I was going to place an order for a Gazebo over $200. On THEIR website on April 12 they had a promotion to share THEIR page on *** to get an 8% off promo code. I clicked on the *** link from THEIR website, shared THEIR page, and received an email from THEIR customer service email with a promo code that clearly said it was good until midnight April 14. I tested the promo code on the item I wanted to buy on April 12 and it worked but I did not complete checkout or go any further with my purchase as I wanted to confirm this purchase with my husband first. The next day on April 13 after discussing this purchase with my husband I went back to place my order and was told my promo code was wrong. I reached out to their chat and after waiting 30 min to get to a rep, I spoke to James. P. Now the real fun began. I clearly outlined my issue, provided a copy of the email I received with the promo code, a screenshot of my cart saying the promo code was wrong, and the SKU to the item I was trying to buy. First James said the SKU wasnt in their system.. I sent a screenshot showing the SKU on the product page on their website. Then I sent him the direct link to the Gazebo. He then asks me what promotion was this part of. How should I know? I again explained my by situation to him and let him know I was trying to use the promo code Aosom sent me that was supposed to be good until April 14 and that I had tested and it was working yesterday. He then replies back and tells me I received the promo code from an individual on *** and he could not honor it.. NO.. I received the code directly from customer service after clicking on the *** link on THEIR website, sharing the page from THEIR website, and sent to them directly from THEIR email. I pointed this out to James and he ignored it and then told me to use promo code ***. I had already tried to use this promo code as well and it did not work. James insisted it did work, I then had to send him another screenshot clearly showing the *** promo code did NOT work on the gazebo I wanted to buy.. All of this because of the slow response times from James has now taken us another 40 minish.Then James just tells me to call a number because he cant help me. I try to get clarification from James that phone support can actually help me before I waste another 1+ hour of my day on what should be a simple fix - just give me a working promo code and honor your email and the promotion you sent me. James again ignores my question and tells me I am welcome to report the company.. Well thank you James, I will.. so here I am leaving a review on the ComplaintsBoard.com. I will be reporting this company too for their shady advertising practices and for not honoring the promotional period in writing in the email I received. So your inept support, false advertising practices, and failure to resolve this issue has now cost you customer who was going to be spending hundreds with your company and now will never even look at you again. By the by I still have screenshots of EVERYTHING. I have my original email with the promo code showing the expiration date, and my entire conversation with James...

On 6-10-17 I purchased a outsunny 12x10 outdoor patio gazebo online from k-mart. Order # [protected] Sales ch # [protected]. I cannot get a support from Aosom for the installation instructions or the installation department. I have tried several times thou e-mail and got 1 response asking for more information and that information was return e-mailed on 6-30-17. No response to that e-mail from the rep Jeff at Assam customer service. Also believe the wrong size gazebo was shipped to me. Cannot return it as I have already installed it except for the privacy panels that I wanted better instructions to install. Instruction booklet with original package had no panel installation instructions. I believe I should be due a refund of so kind as there no mention of a 8x10 gazebo available with panels. Panel size dimensions add up for a 8x10 size not 12x10 as advertised. Panels are only 114 inches long.

The Aosom 2010 2IN1 Bike Trailer/Stroller now features a new hand brake system so you can safely lock the wheels in place when not in motion.90-days warranty provided by AOSOM

Have you used this brand of double baby bike trailer?i want to buy one for my little girl, any suggestions?