United States - 22601
This company's quality control is sad. Well, how about when I can rub off the finish with a clean, wet washcloth that had no chemical residue -- just my finger pressure? Or when I receive cabinets with frames that are cracked or crooked? Or when I receive cabinets with white scuff marks on their sides that leave unremovable streaks? Or when I receive cabinets with chips off the frames? Or misinstalled doors? Or when I receive crown molding with a dent in it? Or when I receive side trim panels with black paint or ink splattered on it? All 100% fact. Their customer service will replace items under warranty, but the repeated hassle and risk of receiving another defective replacement is too great. DO NOT BUY!
My partner ordered American Woodmark cabinets through Lowe's in 2004. We didn't install the cabinets until 2006. Drawers were of poor quality and after complaining to Lowe's the mfg. sent out a rep. Laminate in drawers was poor and wearing through and drawer slides were garbage. I was told by the factory rep. that they discontinued using the slides before we ordered our cabinets. We got the old stuff. They only replaced some of the slides and a few drawers. I recently bought water in gallon jugs for the hurricane season. Two of the jugs leaked out warped two of the cabinets. We were told by the sales rep at Lowe's that the treated pressboard would hold up to water. The factory rep also said it would. It didn't. I complained again yesterday to Lowe's. Now waiting for American Woodmark customer service rep. to come next week. I would never recommend any company that knowingly sold me discontinued hardware and cheap pressboard when we were told by Lowe's and the factory rep the product would hold up to water. There are no laws preventing manufacturers from making inferior products and there are no laws to hold them accountable for your time, labor, and money that you spend correcting their mistakes. There should be.