Upline Moving
reviews and complaints

Today, UPlineMoveing clearly lived up to their "best mover in San Francisco by San Francisco Magazine" ranking. We were moving a 2-bedroom condo from downtown San Francisco high rise to Tiburon. They provided excellent service. They accommodated our scheduled move date, Debbie kept us informed all along the way, and Amber called when they were on the way. Can't ask for more.

Nelson was the supervisor, and he and his crew were friendly, gracious, and very accommodating to us. They did all the packing professionally and unpacked at the other end of the local move. They even moved out some existing older, heavy furniture and the delivery home so that it could be picked up by a hauler later in the day. They left us with some of the better furniture items fully wrapped in their blankets, while we are straightening out where everything goes, so they were protected.

Best of all, their price was excellent and let you pay by credit card, no fee, so I got CC# points too!

Upline did a good job coordinating the logistics. Like many people in this review, I had a pretty bad experience with their support staff. When I asked them about the $500+ overcharge, they said they'll fix everything and call me the next business day. Well, it's been more than a week now and I haven't heard from them, or received a refund. I can't even reach them by phone, email, or Messenger. It seems like they're purposely ignoring me, as they keep hanging up on me after one ring. I would appreciate some clarity on this. The balance you sent is $952.83, but you charged me over $1,500. And let's not forget about the extra hours they calculated and the mirror they broke.

Upline Moving was, hands down, the absolute worst company I've ever dealt with. I can't even begin to explain all the problems I encountered, because there were just too many. Here are some of the most outrageous issues I faced: So many of my belongings went missing, and they were not only valuable but also irreplaceable. A ton of my stuff ended up broken, and it was heartbreaking to see my cherished items in pieces. To make matters worse, they carelessly left my furniture scattered all over my backyard, completely exposed to the elements. As if that wasn't bad enough, they overcharged me for their shoddy services. And to top it all off, they decided to call it a day early, even though I had paid for a specific amount of time. Out of the four crew members I paid for, only one actually did any work. The rest just lounged around and completely ignored me. They didn't hesitate to tell me bold-faced lies, just to cover up their incompetence. On top of everything, my brand new furniture was gouged, scratched, and even broken during the move. They had the audacity to promise me discounts and refunds, but I never received a single penny. To add insult to injury, they left trash and litter all over the place, forcing me to hire another company and shell out an additional $2,000 just to get my furniture moved to the correct rooms. And to make matters worse, they refuse to answer my calls or respond to my emails.

I used Upline Moving for a move I had last year. I was moving to Texas for the first time and it was a little overwhelming after talking to so many moving companies. I had a few companies give me quotes in person and it all seemed like it was around the same cost and delivery window for our move, which was 14 business days. With this company, they price by item so it is more accurate. So the pick up went smoothly and the price was the same as I booked it. After I made it to Texas, I waited for my items to arrive. Dispatch informed me when it was heading to me and that was great to hear. When my items finally arrived, it was about the 12th day in the window. Everything came with no damages and everyone I talked to here was very helpful and answered all my questions. I would use them again.

It's hard to find good customer service these days, especially in the service industry. I don't remember exactly how I first came in contact with Upline Moving (I made so many moving inquiries) but I'm very glad that I did. When I spoke to their sales staff to initiate a quote I could tell right away the difference between them and many of the other companies I had spoken to. Their answers were quick, accurate, and not vague in any way. They didn't necessarily tell me everything I want to hear but hearing the facts was refreshing. So I ended up hiring these guys to move me from San Jose, CA to Oklahoma and I couldn't be happier. Truthfully, I skimped on the suggested insurance so I'm glad that nothing got damaged in transit. The entire process took less than two weeks from end to end and the price was fair. Will be calling this company again if I ever need to move.

It's hard to find a reliable long distance moving company but thanks to the ComplaintsBoard.com and AMSA (American Moving and Storage Association), I had a very good experience with Upline Moving. After checking their ratings, I gave Upline a call and the first person I spoke with was ***. She gave me some good tips on how to keep the cost of my move down and she also recommended that I have an in-home estimated performed prior to the move, to ensure that we wouldn't have any issues on move day. So we scheduled Dale to come out to view the contents of my home and he went over every facet of the move with me. I was so impressed that I scheduled with him on the spot and And chose this company to move me from the Bay Area down to Southern California. Both the pick up and the delivery went smoothly and they delivered my goods within the guaranteed time-frame. I hope that I don't need to hire movers again but if I do, I know who to call.

I started with 3 quotes from reputable moving companies for my relocation from San Francisco to South Carolina. The estimator was very friendly and professional, and was able to assist me with multiple questions and concerns. I had a very complicated move in 2 parts which consisted of delivering items at different times. I heard many of the horror stories of getting into a hostage situation so I decided to go with Upline because they were the only company that would guarantee their price upfront. From the day of pickup the crew was very professional. They took care in wrapping everything with extreme patience. Everything was done well. The actual shipping took 13 days from the first day I was in SC, which was expected for a long distance move. When delivered, we ran through the condition of the items and everything was fine. I am just waiting on the second portion of my move sometime in May. I would definitely recommend this company to anyone looking to get a quality service at a guaranteed rate.

For long distance moves this company is terrible. AVOID AT ALL COSTS. Used them for a recent move at the end of August from SF to Austin. The company lost 2 of our boxes in the move containing irreplaceable wedding photos and frames. I also realized later that one of the boxes contained my old laptop that is missing. We meticulously marked and labeled all of our boxes and communicated the final box count several times to their team who confirmed that all of it scanned through and made it on their inventory list. On delivery day we realized 2 of the boxes were missing and immediately called Upline to let them know. After a few days they said they couldn't locate the boxes - it wasn't in their warehouse and they weren't sure if it made it on the moving truck. What's the point of having a box labeling and scanning system if you can't track where the boxes are or end up? The only possibility they gave was that it may have ended up with another customer move. Just shows what a complete disregard they have for your possessions. Please save yourself the stress and aggravation and book with a moving service that won't lose your belongings.

We're in the middle of Moving H with this company. I'll be happy to edit this review if it turns out OK, but right now I'm not hopeful. Similar to what others who wrote bad reviews have found out, the salesperson talks a great story but the reality is quite a bit different. In fact, the salesperson talks a mile a minute but just doesn't listen. We booked this company for a cross country move of our 3-brm household, and while the actual packing went fine because Alejandro the moving foreman was fantastic, we are still waiting in an empty house three weeks later. When my husband called the salesperson (there is no admin or corp office to call), he said they have 14 BUSINESS DAYS from the day we arrive at our destination to deliver despite the fact that he told me multiple times on the telephone that it would be 3-5 days. When the salesman wouldn't stop talking, my husband asked to speak to someone else to resolve our problem, but was told his options were either that the salesman would hang up on him or he could speak to customer service (on the east coast and obviously outsourced). This company's website emphasizes that they are family-owned, have a great reputation, and are extremely conscientious, yet there is no "company" to contact besides the salespeople and their outsourced customer service. Bottom line - we are still sitting in an empty house, sleeping on the floor, and another week has gone by without a definitive delivery date. The customer service people say they'll look into, but most of the time don't call back. Now that we've been calling every day, we're being told they're "trying to get our stuff on the next truck" but can't say what that means in terms of delivery. We are beyond frustrated and extremely disappointed to say the least.

I don't even know where to start...these guys were pretty bad to work with in every way - from lies and broken promises to big delays and missed deadlines, the move was a disaster BEFORE they arrived almost a whole month after picking up my stuff in SF. Sadly, things only got much worse when they finally did arrive. We were originally PROMISED (in writing) a 14 business day delivery window which ended on Monday, 12/7. After no update for about 2.5 weeks, I got a note that my delivery was on its way the week of 11/30. Reached out to Jessica from their dispatch who assured me it would arrive at the latest by the 7th so I went ahead and reserved the elevator in my building and paid the required $250 fee. Monday afternoon I still hadn't heard from Upline so I reached out. A few hours and many phone calls later, Eithan, the estimator, forwarded me an email that was never even sent to me in the first place stating my goods would arrive "in about a week". Long story short, they finally showed up relatively unannounced on Friday, 12/11 (which meant I had to take another day off from work; I'd already taken off Monday, 12/7 when they were supposed to initially arrive) and somehow, surprisingly only lost two things - 1) the table top for my pretty big kitchen table (very strange, I know) and 2) THE HARDWARE BOX. Yes, they managed to lose box #1 - the absolute, undisputed, single most important item in the entire truck. If you're not familiar with moving, the hardware box is literally the holy grail. It has all the small, critical parts for almost EVERYTHING I OWN that are needed to make things work. For example, in my hardware box you might find things like: the screws and nuts for my bed frame (yes, still sleeping on the floor - up to night #33 today); the wires for my PC monitor and TV sound bar (also the remote for the latter); and other relatively unimportant things like...my PlayStation 4. Ohhh, let's not forget the LEGS TO MY COUCH. Yes, they pretty much lost it all. To make matters worse, they've outsourced the "customer service" for my move to some independent third party that apparently deals with issues from many terrible moving companies. So now, I have none of my things and no one to help me. After I hit post on this review, off to speak with my lawyer about filing a suit. Fun stuff...do yourself a HUGE favor and stay away from these scam artists. I don't even think a full refund would cover replacing all the items I no longer have due to Upline's negligence and misconduct...

Whats the difference between a business that stands by quality service and the one that doesnt? The one that doesnt will sing you a nice song to get your money and will hide behind a fine print in the contract when they screw up. In a nutshell our experience with Upline can be summarized as: misleading promises, lost and broken stuff and Uplines unwillingness to fairly compensate us for our losses. The first issue we ran into was the time it took from the pick-up to delivery. We were told it would be 3 weeks from the time of pick up to the time of delivery. We even went through the calendar with Upline over the phone to calculate when we had to travel to our destination to be there for our delivery. In these conversations we arranged for our stuff to be picked up as soon as possible for a prospect of an early delivery which was May 2. Upline movers confirmed this timeline during pick up. We then lived in our home for 3 weeks without furniture before making our move. But when do you think our stuff arrived? June 4! Because, apparently, the clock does not start to tick until we arrive at our pickup location, so we had to wait for another 3 weeks in an empty house! But...why? When we contacted Upline about this they had the audacity to blame this on us misunderstanding this. We have a toddler and an infant, if there is one thing we understood very well - it was the 3 week timeframe from pick-up to scheduled delivery. Because living without 95% of your stuff for weeks with 2 small kids is not something any parent would wish. And why on earth then would we agree to a pick up on May 2 instead of May 20th if delivery in either scenario is June 4?! They delivered the stuff with a number of items damaged (~25, actually) and a part of a sofa bed missing, which made it unusable and we had to buy a new sofa as the missing part was no longer available for sale. We filed a claim and 6 weeks later they came back with $500 compensation, which we must accept or reject within 2 days. A bit of an industry insight: when movers claim that they can offer only $0.60c per lb (yes, it does mean that they can give you a few dollars for your $2000 MacBook) its because they are legally mandated to stand by the loss/damage to your stuff at no less than $0.60 per lb. The law, however, does not penalize them or compel a moving company in any way if they go above it. They can, if they want to. They can, if they care to. But they dont and therefore they mislead you with all this $0.60c per lb is the legal requirement talk. Somebody we know is moving and asked us if we could recommend a moving company. Based on our experience with Upline, well have to recommend somebody else. The items were lost and damaged purely because of Uplines negligence. It is 100% their fault and they own no responsibility for how poorly they performed service. It seems like in the moving business if they break or lose your stuff - thats your problem. We have paid thousands to Upline on the implied understanding that theyll care for their service and we now need to spend a lot of money to fix the screw-ups of somebody else who shows little care in their work and customer service. Never again.

What a awful company to deal with. The sales person was initially professional and closed the deal, carefully taking inventory of everything in our home and providing an estimate (which was $4,000 higher than the other estimate we received. The day the movers came went fairly well and they were decent about wearing masks and gloves. They came around 8am the first day and left at around 1pm. The next morning, they came at 8am and then told me they had finished around 4pm. As I looked around our home, I noticed that they had forgotten several drawers in the kitchen, a shelf of items in the kitchen, floor mats (which I had specifically already asked them to pack) and a laundry basket (which for some reason they moved to a far corner where I had placed cleaning supplies left over to clean the house when we left). They finished packing around 5:30 at which point the foreman (who was understandably ready to leave) wanted me to sign ~20 pages of documents from his ipad. He would tell me something about what I was signing, show me pages of tiny print and then bring up a big block of white for me to sign. When I told him I wanted to read it before signing it, he waited while I tried to read the millimeter font. When I asked him if I could read it and sign it tomorrow once I'd had a chance to review it more carefully and share it with my husband, he called the initial salesman (Ethan) who told me that if I didn't sign it that day, they would unload everything from the truck back into our home. He then yelled at my husband on the phone when he tried to deal with it and finished by hanging up on him. They gave us a 5 day window for delivery and told us they would let us know 2 days before the delivery what the date would be. Then, a few days into their window, they said it would probably be some time in the last few days but they would call us the day before to be sure (not enough time for us to get set up). This was a difficult situation given we were moving with two small children; others I have spoken with said movers (even long distance) have always given them a day and even a time window for the move. The day of delivery was much more frustrating. They arrived at 12:30pm on the last day of their window with 6 people to do the move. The process was slow, they had very limited protective equipment for our home. They brought a few used booties that wore out within an hour causing the movers to take their shoes off which didn't much help because they then just walked outside with their socks on and came back in the house. They finished the move at 10pm at night with several pieces of furniture not put back together and in the wrong place. In addition, the boxes were poorly labeled at the front end so 25% of them were placed in the wrong rooms which I then moved later. The person who was running the move was very rude, someone nearly dropped a dresser because it was too heavy for him and we kept some furniture in the basement because we were worried they wouldn't be able to bring it upstairs without breaking it. And, several of the guys were wearing masks around their necks or just on their mouths and didn't wear gloves. During the course of the move, they irreparably broke my desk, a kids play table and scratched a couch and dresser. Thankfully, I had purchased insurance separately and was able to get them partially reimbursed (minus a $1,000 deductible). They also caused $1.5K of damage to our stairwell and (even though the mover took pictures on the way out), they never contacted us about it and have been difficult to deal with on the other end. I would not work with this company again if someone paid me. Perhaps they would be fine for a smaller local move but for a larger move but I deeply regret choosing them.