CB Appliances American Standard Complaints #62-81

American Standard Reviews and Complaints

American Standard review: air conditioner

Judith Nirenberg of US

Apr 12, 2011 3:43 pm UTC

Resolved

Purchased an A/C from Air Around the Clock in July 2004. Unknown to me it turns out they gave me an air conditioner that was 2 to 3 years old. I thought I was getting a brand new one. Evaporator coil leaking 6 1/2 years after installation. Was told by their serviceman that the unit was 9 years old and was shown 2002 on the face of the unit. Unit unable to be repaired. A new coil had to be purchased for $1395. Was told the warranty on the parts replacement expired after 5 years. Was also given a price for a new unit ($3100). Not trusting them, I bought a new unit from another company. I later find out that my old air conditioner had a ten year warranty on parts. I was liesd to and deceived.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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