I purchased what I thought was a quality leather sectional for $2700 in the Lithonia, Georgia store and after a little over 2 years (one month to be exact) ripples developed on the ottoman seat and in the center of the sofa's seat. Assuming this store stuck behind the quality of their furniture and the reputation of their name I called to report the defect and was later visited by a technician to inspect. The technician forwarded the information to an Operations Manager who called to report the news that the technician reported a deficiency in the furniture and that this model was discontinued. At this time I wasn't offered comparable merchandise just a credit of $540, and a write off from the store treating my furniture as an as is product. It wasn't until I challenged the fine print on the receipt that this was ever an option. I looked online and even visited the store and found nothing to my satisfaction and was reluctant to purchase further because of all this. As insulted as I am and disappointed in the merchandise that I have I am out of more than $2700, ($2200 if I take the $54offered) a $300 professional paint job (for this room and the adjoining ) to match the furniture's decor and within the year will have to replace this same furniture because of its poor workmanship. To add insult to injury I purchased over $4000 from this store at one visit and have a few other complaints that were supposedly not covered under AS warranty for any of it. In conclusion I don't recommend purchase from this store to anyone I know. The hassle and the attitude you get after you pay and receive your furniture is out of this world. The store representation acts if their jobs are irreplaceable or that they have ownership in protecting the store. Do they not understand that the economy is so jacked up and that people are losing their jobs not to mention their homes and are not spending money on non essentials like furniture and that they are in jeopardy of stores (especially) with bad reputations for their products folding or Am I the only person that watches the news?.
The complaint has been investigated and resolved to the customer’s satisfaction.