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CB Insurance Services American Modern Insurance Group Complaints #2-21
American Modern Insurance Group

American Modern Insurance Group review: claim

S
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May 13, my house backed up with catastrophic Category 3 black water, and I called Wrongful Classification & Arbitrary Cap: Unilaterally labeled a Category 3 sewage backup caused by an AT&T contractor as a "septic failure" to enforce an arbitrary $5,000 payout cap. Pre-Incident / Uninspected Estimate: Adjuster Tylor Lord issued an official repair estimate backdated to May 12—the day before the May 13 sewage backup occurred—without ever visiting or physically inspecting the home. Ignored Expert Proof: Rejected evidence from licensed Master Plumber Shane Robertson, who excavated the pipe, documented the embedded AT&T fiber optic cable, and confirmed it was third-party damage, not a septic failure. Refusal to Inspect & Delays: Adjuster Lord repeatedly canceled scheduled inspections and demanded the homeowner leave the house unlocked and unattended. Delayed remediation approvals forced contractors to stop work, exacerbating biohazardous damage. Flawed Reports & Omissions: TPA field reports deliberately omitted under-house standing sewage. Subsequent estimates included an unaffected bedroom, reduced Category 3 biohazard cleanup to standard "tear out," and relied on unauthorized signature pages. Improper Service: Continuously sent official mail to the uninhabitable loss address instead of the temporary address provided, while failing to answer inquiries regarding Loss of Use, Medical, Coverage, and Dwelling benefits.

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  1. American Modern Insurance Group Contacts

  2. American Modern Insurance Group phone numbers
    +1 (800) 543-2644
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    +1 (800) 375-2075
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    +1 (866) 880-8651
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  4. American Modern Insurance Group address
    7000 Midland Blvd, Amelia, Ohio, 45102, United States
  5. American Modern Insurance Group social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 19, 2026
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American Modern Insurance Group is ranked 73 among 377 companies in the Insurance Services category
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