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Home Health & Life Insurance American International Group [AIG] Policy [protected] - dol 21/11/2021 - money stolen - case ua8109048350 - aig claim : uae/2021/01/02/961

American International Group [AIG]  -  Policy [protected] - dol 21/11/2021 - money stolen - case ua8109048350 - aig claim : uae/2021/01/02/961

S
Author of the complaint
7:43 am
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John korah
Fri 12/10/2021 9:48 PM








To: Fernandes, Jesline
Cc: AE.DROPFILE.CL.EMEA; rani correct
Jesline,

This is absolutely unacceptable response and answer from your end to this claim. It is the responsibility of the any Insurance company to assist their client in such situations when traveling and to another country and that's the reason a Travel Insurance is purchased at the cost given by AIG.

I will certainly take this issue up to the Consumer Complaints and Dubai Economic Dept in UAE on my return back. I feel Im not treated right and especially as a UAE Resident and I feel AIG is misleading customers and I will also file a complaint at your HEAD Office in USA.

As a dedicated AIG Customer and always having used your Travel Insurance all these years I am disappointed and upset with your service and assistance and you have lost a dedicated client for doing any further business with AIG.

I will definitely bring this to the attention of many AIG Customers and Clients that have being misled by your Terms and Services.

Sunil John Korah

Fernandes, Jesline
Fri 12/10/2021 4:54 PM








To: You
Cc: AE.DROPFILE.CL.EMEA; rani correct
[protected].pdf
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Policy Wordings.pdf
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Dear Mr. Korah,

Greetings.

Upon further review and as per the police report we have noted that you checked out of The Grove Resort hotel on the 21.011.2021 and realized that the carry on bag was left behind in the room. Upon Collecting the bag from The Grove Resort hotel you realized that USD 1100 was stolen/missing.

Please see below policy wording:-

PERSONAL MONEY
We will reimburse, subject to any Excess and up to the amount stated in the Travel Insurance Certificate, for Loss of money belonging to You and arising out of robbery, burglary, or theft while money is in Your care, custody, and control.

Special Notification of Claim:
Such Loss must be reported within 24 (twenty-four) hours after its discovery to the police having jurisdiction at the place of the Loss. Any claim must be accompanied by official written documentation from the police.

As per the above extract from the policy wording theft/loss of money is only covered when the money is in the custody of the Insured. We have noted that the money was stolen as the carry on bag was left behind in the hotel due to which the money was stolen, which unfortunately does not meet the conditions of this policy as per the terms & conditions.

Owing to this, we regret to inform you that we are unable to return a favorable response to your claim as the loss is not within the applicable coverage under the issued policy resulting in the closure of this claim. We consider this a lost opportunity to serve you.

Sincerely,

Jesline Fernandes

Claims Adjuster
AIG General Insurance

American Home Assurance Company (Dubai Br.)
The H Hotel - Complex Trade Center First, 27th Floor
PO Box 40569, Dubai, UAE
Tel +[protected] | Fax +[protected]
Jesline.[protected]@aig.com | www.aig.ae

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