The complaint has been investigated and
resolved to the customer's satisfactionResolved American Home Recovery — Mortgage Modification
resolved to the customer's satisfaction
To those in the seeking loan modification assistance please beware of American Home Recovery (AHR).
I have been working with AHR to modify my loan since November 2008, a process which they informed me should take no longer than two months. At the beginning (before receiving full payment) they were very friendly and attentive always available when I called and willing to answer my questions and walk me through the process. I did notice that during every call they "reminded" me to send in payment as soon as possible in order to get fully underway.
I sent full payment of 1, 300.00 within the first 3 weeks. I then noticed my calls were not being answered very often. I would almost always speak with Jessica Ruta (Account Manager, Receptionist, Accounts Payable representative, and much more). 85 to 90% of the time she would tell me that the manager working my case was "in a meeting" or "out of the office". I would ask for times he (Rodi Rubin) would be available and was never given a direct answer. Starting to question the validity of this company, I tried going to upper management.
I called for weeks, on some days I called up to 5-6 times per day and was never able to reach Mr. Rubin or any other manager. I finally was able to speak with Mr. Isaak Khartizov (President of the company) who assured me that Mr. Rubin would follow up. I did hear from Mr. Rubin once more applying his reassuring salesperson talk that held the calls at bay for a bit. He would always say "call back in 2 weeks". I contacted my mortgage company to see if they have received notice from AHR (my representatives). They informed me that they had no idea who AHR was and had not received any contact from AHR. I contacted AHR and spoke with Mr. Khartizov 2 weeks later who stated that they were indeed working on it and it would be resolved soon.
It has been 5 months since I began working with AHR and have received no assistance, resolution, and much less a modified loan which they so enthusiastically assured would be provided. I STRONGLY ENCOURAGE YOU TO AVOID ANY BUSINESS WITH AHR. In my experience they have been a disreputable, unscrupulous company that is trying to make a buck off of the Obama plan and preying on hard working Americans that find themselves in a vulnerable situation.
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