The complaint has been investigated and
resolved to the customer's satisfactionResolved American Guardian Auto Warranty Services — cheat out of claim
resolved to the customer's satisfaction
OHHHH, NOOOOOOO!!! I was without my car for 14 weeks, and got the rude, uncooperative, incompetent service advisors. Then, they gypped me out of a legitimate claim.
This is a company whose representatives argue and swear at you when you initiate a claim. A company that does not do what they promise. A company that is slow to respond. A company that hassles the mechanics. A company that does not pay a claim which they have authorized. A company thst takes weeks to send you a reimbursement, (short hundreds of dollars and without sn accounting.)
Without too much detail, for my first claim, they couldn't find my contract. The repair took 10 weeks; I did not rent a car. The mechanic complained about American Guardian. They sent a used part which failed in 525 miles. I paid for my own towing both times. A new repair shop took a month for the replacement repair. The mechanic complained that the company was only pying him for four hours of work, and he spent three hours n the telephone with them aline.
I called to authroize a car rentalthe second time, and the representative told me to deal with the supplier of part, as it was under warranty. When I insisted that was their job, not mine, the customer service rep said "Fu...ing unbelieveable" to me. I then called the sales agent for assistance.
I rented a car for 2 weeks and two days, getting prior "authorization by "the boss, " senior customer service rep.
The check they sent me was short two hundred dollars and five weeks late. No explanation of the deduction on the check.
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