The complaint has been investigated and
resolved to the customer's satisfactionResolved American Furniture Warehouse — horrible customer service left me in tears!
resolved to the customer's satisfaction
I have purchase thousands of dollars with afw over the years and I will never purchase with them again!!! Every single time I bought something new with afw i've had some sort of problem with the furniture or delivery and it was always made worse by the customer service reps... Which btw all seem to be managers and they are as high up the corporate ladder as you can climb! They are all so rude and cold to any kind of problem i've had! I'm just so numb from the whole situation I don't even want to go into details! Though long story short... I was given a lot of wrong information through my entire purchasing experience of a sectional 6 days ago. Talking to the customer service reps has left me in tears. My furniture is on back order and after reading other complaints I fear it will continue to be pushed out further and further. Afw seems to care less how inconvenienced their customers are rather than compensating them for the sake of customer loyalty/happiness! I'm wondering if I should just return it now and look for one somewhere else that would makeup for any back ordering with good customer service??? I may post another complaint later with more detail when I get my energy and sanity back from speaking with those horrible customer service reps!! Truly never never experience any business run this way and am appalled that they can keep customers coming back!!
If this situation i'm dealing with is not resolved, I will do as much as possible to spread the word about how crappy the service with afw is!!!
The complaint has been investigated and resolved to the customer's satisfaction.