American Eagle Outfitters reviews and complaints 1
View all 201 complaintsAmerican Eagle Outfitters - Poor customer service
We were shopping for jeans for our son, we get to the store at 7:45pm. Greeted by a worker who tells us the fitting rooms are closed for the night. My son has gone through a growth spurt, so trying them on was important. Then another worker comes up later, and said technically the store closed a minute ago, I started walking to the checkout and decided to not purchase the jeans, I was so disgusted at how rushed I felt. Did not feel good making the purchase. I used to shop at AE for my older daughters, this lack of customer service has put a really bad mark on AE. Disappointing. My son will get jeans tomorrow, but just not from AE. Put the customer first, provide good customer service, maybe we will be back
Desired outcome: Better customer Service
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