American Automobile Association [AAA]
United States - 32746
I never do this because i believe anybody can have a bad day but this is beyond one person and it looks like...
This afternoon at approximatley 4:00, my husband was broken down with his truck on Sunrise Hwy. in Patchogue, NY. This highway is extremely busy and hazardous especially during comuter hours. He called AAA and told them the problem and they said some would call him back within 1/2 hour and gave him a reference #. Nobody called. An hour later my husband called with the ref# and the guy said his truck was "broken" and he couldn't come. Long story short, nobody came. At 6:20, he had to call a tow truck (AAA affiliated) and he came within 20 minutes and got him and the truck home. I have used AAA 3 times including today. The last time I called them, I was stuck with a flat tire in a State Office parking lot. I called at 5:00 and nobody called or came. He claimed he "got lost". The town he was coming from was one town away. EVERYBODY knows the State Office Building and the highway it is off of. Needless to day, it was dark by this time and I had to ask a stranger to help me fix my flat and pray he wasn't a serial killer. I am so angry right now I want to tell the WORLD not to belong to AAA, especially if you have a daughter who may have to count on them. Not only that, but the people are downright RUDE! When I called them to have them PLEASE send someone as I was frightened, they had me on hold for 15 minutes and my cell was using minutes plus it was losing its charge. I will send the bill to AAA and I bet they don't even reimburse me.
I have a BIG problem with AAA! I had a policy last year on my car, canceled it (in person at the Victorville, CA AAA office) and went with my wife's carrier, USAA, as it was alot less expensive. Ever since, AAA has been trying to bill me for insurance coverage for another month or so AFTER I canceled it. It is NOW in collections and affecting my credit! I just spent 2 years in Iraq, am active duty Army Soldier and really don't need this right now. I've written numerous times and get no response. I even faxed in proof of coverage with USAA as requested, and got no response from that either. Please help me resolve this as it's affecting my Security Clearance!
AAA has aweful service when filing a claim. DO NOT SIGN UP your policy with them.
First, it took 30 days to cut me a check on my accident.
They never answer calls directly, but send you to an answering machine. Then they often wouldn't even call back.
Per their system, they kept transferring my account to different people in different departments so 4 different people handled my claim. I was never sure who was in charge...hence, no one at AAA really takes responsiblity.
Their adjustment was low and didn't include my A.C., Powersteering, trim package, low engine miles, stereo. They assured me that they would readjust it and "cut me a new check after my settlement." When they readjusted my car value and added in all the extra features, they changed the quality downward on paint, interior, and engine so I ENDED UP OWING THEM MONEY!
I am switching my company and will never do business with them again.
I am a disabled ase master auto technician. Having taken my vehicle to the aaa in charlotte, nc. For a routine state inspection, march14, i was told it would not pass for the following reasons.
It needed brakes, 2 tires, a rack & pinion, 2 rear struts, repair of a massive oil leak and a grocery list of "gravy" repairs. Estimate, $ 2200.00.
Here's the real deal! Feb. 2010. Brakes, i replaced 4 rotors, 4 calipers, all pads & master cylinder. All 4 tires are new, the rack i replaced with new power steering hoses when i installed the new gm crate engine, that now ha less than 100 miles on all new components. These idiots dumped old oil down the back side of the engine to simulate an oil and power steering leak. When i threatened to call the police, aaas responce was that they " confused" my car with another customer's car. When i told the service manager to show me this other car and the tech who wrote it up, the tech disappeared with the supposed car on a test drive. Neither one ever came back during the hour i wasted there.
Do not take your vehicle to any aaa repair facility. I have met and found many people who have had alot of the same experiences with them. Aaa employs sub-standard part replacing jockey's. No one there has any idea how to diagnose even minor problems, much less any major repairs or computerized diags or electrical repairs.
I would recommend taking your car to burger king over any aaa repair facility. You'd be better off !!!
I recently was made aware that aaa had charged my credit card for services i nolonger wanted or renewed...
To whom it may concern. Recently I have paid out on 10th of june '09 £29. 95 and £4. 95 on 8th of june '09 to your company, I consider this a fraud as I have never had dealings with your company before. I have been to my bank and explained that the transaction was not authorised by me therefore it should be considered unlawful, I am very disapointed with the way in this day and age people can just take what is not their. My email adress is a. [protected]@mail. Ru, I would be expectin an explonation as to why this happened and what will you do in the future to protect internet users from their money being stolen. Thank you and I will look forward from hearing from you. Aydin aliyev
Long time AAA member. Went in to make payment, with Visa. A few days later when the my account was charged...
AAA Greene County We have renewed our family membership for AAA for seven years without ever using it. Tonight, for the first time we actually need it. My husband is stuck in a bad area of town, two hours from home and has used all of his gas and battery power trying to get out of the middle of the road.
At this time, he has been freezing for four hours, and if I ever find a way to get to him, I will need to take him to the emergency room to be treated for frost bite and hypothermia. His cell phone died and I
can no longer keep in contact. AAA has been completely useless, worthless and rude in this emergency situation. I was told only that maybe tomorrow, my husband may get a ride to a gas station where he will be expected to spend Christmas because AAA will not do anything more.
Waiting until tomorrow is completely ABSURD and life threatening. We have paid membership fees every year believing that we would be safe in an emergency, but now find the services we paid for are not available when they are desperately needed. At this point, I will definitely seek a refund of our membership fees and ask AAA to reimburse us for any losses due their failure to supply the services we were promised and paid for!
Our car would not start and according to aaa and their "new policy on towing" we were stranded for 3...
About 3 yrs ago, when i held aaa membership, one of my car battery went dead, so i asked aaa to replace it (With 3 yrs free replacement, and 5 yrs gurantee).
Now, just about 2 months after the replacement, the battery went dead again, and i don't have the membership. I called aaa's number for battery service, below is the process:
1. First, a lady picked my phone, and asked my questions. After learning that i was not a member, she let me hold on to wair for her checking my information. I waited, waited, waited. Ok, another woman came in, and asked my questions again, but it seemed that she had problem to follow what i said, so, she spoke loudly and loudly (With a little bit of joy) , to let me repeat what i said again and again, "sorry, i cann't hear you, are you speaking english?", "sorry, what do you mean?", "sorry, i really cann't understand you, i have to hang up",...
So, before she hang up, i hang up.
2. Then after a while, i called again. This time, another young lady talked with me and she really understood me and quickly agreed to give me a free battery with a service charge of $65 (About). But i didn't want to give aaa the money without comaprison now, so i thanked her, hang up, and do the online shopping.
3. After searching, i found that a battery alone costed >$70, so i called aaa again. This time, the lady cann't find any information about me now, nothing left.
Ok, that's fine, i am not in a hurry to use my car. So, i did a local search shopping and find a good deal in costco and buy a battery (<$70) , and replaced the dead aaa one. My car can be started and run now.
When i talked with my colleague about the battery, his first response was i was given a rebuilt or used one.
Whatever, with gps, google map, other similar membership for travel service, lots of competitors appearing, one thing to my relieve is that i don't need to buy aaa forever.
About 2 yrs ago, i got a very bad service in compusa (One item missed from my box) , now where is the company?
I am formally requesting a review of my accident that occurred on august 15, 2008. For the sake of balance, i...
Excessive surcharge for voluntarily cancelling my minor's daughters license. Placed a point against her claiming suspension of license. Approximately a $600.00 year surcharge. Grades were to come up before placing my signature back on the license. Stated no charge would be accessed by AAA. 9 months later $600.00 surcharge because I voluntarily made her give up the license.
I was told many times by aaa that i have to have both the comprehensive and collison coverages on my car. I just want collision and not comprehensive. There is even an separate entry on the policy to enter the different premium. Comprehensive is when the car is not moving. Collision is for car is moving. I removed both comprehensive and collision (Savings of $500) ; then the underwritering manager called me the next day to ask whether i had any misunderstanding. I said: no. (Unless aaa is honest, i will not give aaa the business).
There should be some consumer protection / regulation to guard against a ripoff.
American Automobile Association - AAA
When I moved to Florida in 2001, I joined the American Automobile Association and they said I was in the division called "Auto Club South." I have a Visa card with them that I want to keep; the rest of their services are pretty punk.
More than a year ago I moved to Texas. I have been trying ever since to change my address. They know I'm in Texas because all the mail now comes to my Texas apartment. Last year I tried to permanently change my address and couldn't.
This year, I received a letter telling me they are charging the above-mentioned Visa card $78 for annual dues -- OUTRAGEOUS -- and if this Texas address is now my permanent address I have to notify them.
OK, so I tried calling the 800 number they gave me on that letter. First time, I went through all the pre-recorded telephone prompts and it then went into a busy signal.
So I went online. I cannot enter my membership number, it says it is incorrect. HOW CAN MY MEMBERSHIP NUMBER BE INCORRECT WHEN I COPIED IT FROM THE BRAND NEW CARD THEY JUST MAILED ME??? Tried several times on the computer, couldn't get it to the point where I could ask to have my address changed.
Tried again by phone. Second time on my home phone, it tells me my home phone number is not in Florida, goodbye. It had also said to hang on the line so they can conduct a random survey of how good of service they provide -- boy, do I have something to tell them, for sure! -- but it disconnected me before I could tell them how screwed up their system is.
Tried on my cell phone, which has a Florida area code. Got through. Man tells me I have to join in Texas, but he can't process this. He de-activated my Florida number and says I have to call their Texas HQ to get re-activated and oh by the way there is no 800 number.
How the hell can AAA Texas not have an 800 number? How are you going to call them if you are not in their local town if you're on the side of the road and maybe have to use a pay phone or business phone or something?
I also noticed from their website I will have to pay over $100 to join their Texas branch. How can one division only charge $78, which is horrible enough, and another charge more?
Of course, no one in Texas uses AAA, I've found out. My Texas auto mechanic, who took my AAA Auto Club charge card for payment, warned me never to use them because they will let you stay stuck on the side of the road forever. He said a young woman actually got killed while waiting for the AAA tow truck, which never showed up and a man posing as a "good Samaritan" murdered her.
The sad thing is, I have no medical insurance and I have a high limit on that Visa card AAA Auto Club South issued me. If I ever had to go to the emergency room, that card is how I would get medical treatment if needed. I suppose not being able to get into AAA is going to kill my eligibility for this potentially lifesaving card (I save it for real emergencies.)
Anyway, the entire deal with AAA is so messed up I wanted to warn others not to use them!
Would like to get resolution from aaa insurance company. Have been trying to get our vehicle repaired since 11/06. And since aaa has had a hard time locating our account. We our even getting notices from the dmd stating we have no insurance and aaa. However, they main office has told us they would fix our account. They have been looking for a payment they have lost of ours. We would just like to get our vehicle fixed, account fixed, payment credited, and any fee's we received credited (Like lc, restatement fees, and insurance adjustments) , and an apology from aaa. Still wanting for manager and staff to return our calls...
I was robbed on april 19th. My car was taken from my garage and things of value from in the garage. I...
I had an accident on December with one of AAA clients. First one I reported the accident they will not call my witness because "they needed a police report". I sent the police report by fax and they never contact me. I have to call for three days until somebody will even look for the fax. Then, when they had the report my adjuster tried to tell me that some numbers in the police report said that my inexperience was one of the factors that make the accident and that i should take 50% fault. When I said not and that they should contact my witness she did and then change her mind but that they will only pay 80% of the damage. I had to accept that, but I toll her that they should contact me to get the estimate of the damage before the 14th... I told them the 7th or something like that. The people making the estimate never contacted me because they gave them the wrong number, so it took 1 month before somebody even looked at my car. After they did the estimate it took AAA 2 weeks and a half to contact me to tell me that it was a total. In those two and a half week I had to call them every other day so they will extend my rental car... that was totally annoying.
After they told me how much they were going to give me for my car, they call me the same day just to take the car and the tittle away and also the rental car. It was the only time that they care about my claim and because they didn't want to spend more in the rental and they wanted to take my car.
In all this time, they were really mean and the customer care was horrible. I have never been in an accident before, but I hope this is not the way all the companies treat people because it was complete awful.
I took out AAA car insurance on June 8th, two weeks later the underwriters called to take a survey and go over the policy. EVERTHING WAS FINE ACCORDING TO THEM. I got a notice in the mail on Sat.July 8th(AAA is closed until Monday) stating that of Monday the 10 my insurance would be cancled due to the fact that I was a service contractor..................I clean houses, dont carry machines or anything other than a mop and broom! They knew what I did before and took my 421.00 dollars and sent me a policy..................... AAA is ripping people off and I think something should be done to stop this. I had a few hours to get more insurance. The sad thing is I am 53 years old have been driving since I was 16 and I have never had a ticket or an accident and this should account for something.