The complaint has been investigated and
resolved to the customer's satisfactionResolved American Airlines — baggage mishap
resolved to the customer's satisfaction
American airlines was awful to me. They lost my luggage on a flight from shanghai to chicago (or delayed as they like to call it). They offered absolutely no accommodations to me. Although they found the bags the next day they sent them to the wrong address, my parents address rather than mine! My parents live 9 hours away... A huge inconvenience. I filed a complaint and never even got an apology...