AMC Theatres
reviews and complaints

I moved to DE and there are no good AMC theaters in the state. The closest with IMAX and DOLBY is in Cherry Hill, NJ. My AMC Studs Membership # is:

[protected]. Once moved, I updated info in AMC studs (new email [protected]@gmail.com & password) and used it to check out IMAX and DOLBY at the Cherry Hill, NJ AMC theater (no problems). After making this long journey twice, I decided it was not something I wanted to continue. So today, tried to enter my AMC Stubs account and cancel my membership. The AMC online site has always been a real problem to use, and now it will not let me enter, recognize my new or old email or give me a change to my password. My old account was [protected]@yahoo.com in Lexington Park, MD 20653.

Yesterday was the LAST time I have gone to the movies at ANY AMC theaters. Mind you I had been excited for them sticking it to Citadel and Co. BUT - their services TRULY DO SUCK. When seeing "A quiet place" people were making SO. MUCH. NOISE eating out of their food containers... for Christ sake does packaging have to be this cheap super crinkly plastic AMC?!?

The volume at yesterday's movie was so unbearably loud that my ears today are still hurting. Several people complained and the manager turned the volume down - and then... BACK UP! Several people walked out, I finally did, too.

Looks like that AMC doesn't need customers anymore - OK then, you got it!

1). Came to see a 11:15a Movie at 11:18a - there was no food ready. I was told I had to wait 45mins.

2). After order almost $40 worth of food. I was told that I had to get out of line to get a Guess Card. No cash, ApplePay was accepted. Went over to file a complaint w/ Guess Srvcs. Their reply was staffing just came in. The impression was they didn’t care.

3). Request to redeem my points, Guest Srvcs replied that I had to use the App.

4). Called Fandango. Stayed on automated call x 1 hr ea time. Rcv’d a returned call from someone who immediately hung up the ph. After I said I wanted to file a complaint.

5). Went over to station to get butter. One station was out. The other pump gave me 5-6 squirts

Hi,

I've been going to your AMC Rio theater in Gaithersburg, Maryland since 2003 (Bruce Almighty). I'm sure I've gone dozens of times over the years. I prefer it to a closer movie theater since parking is free and I can see a late movie without having to worry about my car being locked in overnight. As per some OCD tendencies, I always stay until the end of the credits. In addition to learning new actors from the cast, I like to see how many songs are in the movie and see what the MPAA number is. (There really seem to be way more odd numbered ones that evens, weirdly enough, but whatever.) And, of course, if there's anything at the very end of the credits, I don't want to miss it.

So, in other words, I like to watch 100% of the movie. (Yeah, it's annoying when employees are walking past the very bottom of the screen and blocking part of it, but I accept that.) I like to go to late night showings alone during the week when there a few to no other people in there, which is probably for the best. And this worked out extremely well for watching many, many movies at your theater. Until last night.

Last night, I went to see the 10:30 pm showing of Jurassic World: Dominion (in IMAX). I watched the whole movie and I was sitting in my seat during the credits when all of a sudden the movie stopped. I yelled multiple times for them to just start it back up again, with no response. Finally, a manager (she said her name was Tiffany) and another employee came in. So I voiced my concerns to them as well. Tiffany's argument was that there was "only 30 seconds" left in the credits at that point. She claimed that she couldn't start it back up again except from the very beginning, and used the fact that I was "on my phone" (which would've been hard to see from the projection booth anyway) as justification for stopping it early, despite the fact that I had not left my seat. So, I explained that I paid to see 100% of the movie, and, the service I had paid for not having been adequately performed, I asked for my money back. She refused to give my money back and she even threatened to call the police on me.

Suffice it to say that, not only am I outraged, but I'm perplexed. I don't care how late the showing is and how much the staff really wants to get out of there at the end of the workday-- waiting "another 30 seconds" for the movie to actually end isn't going to kill anyone, and is barely even going to save them any time wrapping up-- they can take a quick nap during the movie for all I care, if they're really that tired.

Though this wouldn't have beared complaining about on its own, I should also note that, since a movie starting at 10:30 actually starts at about 10:50-10:54 (which is what it is), sometimes I like to get to the theater during that 20+ minute window and buy my ticket then. (There's no sense in buying a ticket early for a show that's not going to be anywhere near sold out until I'm completely sure I'm going to it.) When I got there last night, the gate was already down and the staff member who checks tickets was telling me that they close at 10:30, so I couldn't buy a ticket anymore. I noted that they couldn't be closed since that movie hadn't even started yet. I started the process of just buying it on my phone instead, and then, suddenly, he realized that the kiosk there worked just fine. So I bought it through the kiosk, and, in fact, I was actually thankful to him about that.

Taking these two interactions together, I'm led to believe that the workplace culture there-- at least on Monday nights-- is one where everyone wants to wrap up and get out of there as soon as possible. This is so extreme that, as you can see, they'd rather attempt to turn away a customer or turn off a movie early even to literally save themselves less than a minute. Whoever all creating this workplace culture there with no regard for customers should not be working in any job that involves customers. I expect some appropriate recompense for me personally, and, even just for your own benefit, you should address this mindset your employees have developed there.

Sincerely,

Anthony

I purchased 2 tickets for Dr. Strange 2 on Saturday, June 11th, to see the Sunday, June 12th showing at 5:40pm. My ticket confirmation number is [protected]. When I ordered the tickets, I had them texted to me with my phone number and didn't put my email address. Now when I try to get a refund, because I'm not going to be able to make it, I can't find the tickets because it needs an email address. How do I get a refund without the email address registered to the ticket order?

I pay a premium to watch movies and my expectations are simple: clear, larger than life images, and great sound.

AMC Niles, IL has been compromising on the projection quality by continuing to use burnt out or expired (not sure what the precise technical term is) bulbs while charging premium ticket fare.

I spoke to a theater personnel who told me that they are going to replace them in a week.

But is it ethical practice to charge premium fares in exchange for subpar service?

I purchased five tickets for jurassic world dominion and the power went out twice and they closed the theater and had everyone auditorium at one time trying to get vouchers when I called back later I was told I couldn't get a refund or voucher I got too see 30 minutes of the movie before the power went out twice not satisfied how this was handled and bad customer service I have enclosed pictures of my purchase today and can't get no one from corporate to answer

I went to see movies on the following dates at Matron in San Francisco -

5/2 The Lost City 6PM Pacific Time

5/26 Downton Abbey 5:15 PM PT

6/1 Doctor Strange 4:00 Pm PT

6/10 Jurassic Park 1:00 PM PT

- on all four dates unable to enjoy the movie due to people using their phones while the movie was playing. Today was the first time that I went to customer service and complained. I took care to inform the person sitting there that I know this is not their fault.

An employee as "Anne" wasn't interested I asked for a refund, which she could not do, and when I asked for a voucher she told me she couldn't do that either.

I asked for a manager and she said that she was the manager.

The attached jpeg is Anne

We have recently been to the Manitowoc theater twice within 4 days. The condition of the facility, especially the restrooms, was absolutely horrible. The first visit was on a Saturday, so I thought perhaps there wasn't enough staff to keep up with things during the day. However, we went again today (Tuesday) and the facility was even worse. The restroom I used on both occasions was absolutely disgusting. Toilet paper dispenser broken off the stall walls, paper toweling dispenser broken and hanging open, no soap, hair; dirt; filth, all over the floor. Yuck!

I know everyone is experiencing shortage of staff, but this is a matter of health. We are still dealing with Covid and if the theater is going to be open to the public it should be kept clean.

Thank you for your time.

Online ticket purchase resulted in being double charged. After first purchase went through, no confirmation was made either by text or email. Did not receive order number so could not cancel. Put through another order and received confirmation and was charged. Tried to call AMC using 888 number on the web but said it wasn’t a working number. The movie theater gave me credit for $29.45 but said they didn’t know why I was charged $39.40 and could not pay me the difference. Would you please refund to me the $9.95 difference?

Sincerely, Cathy Burns

Went to the movies to see and the there was no Air Conditioning. The outdoor temperature was 95 degrees and the theater was very uncomfortable. I approached management and was disappointed at how rude and non-responsive they were. Two managers who refused to provide information for me to make a formal complaint told me I could leave if I wasn't comfortable. One assistant manager (Joe) walked away while I was speaking to him. I suggested to the more senior manager that customers should be informed about the A/C prior to purchasing tickets. He (Josh) rolled his eyes and muttered something in the direction of another employee who was out of hearing range. Fortunately, the concession stand and box office were very polite and professional and didn't follow their managers' example.

I have made numerous attempts to make a complaint about my recent experience at the AMC Maple Theater I pre-ordered tickets for my fiance about a week and a half ago for the 3:30 time for yesterday and unfortunately he got out of work late so we switched the time to 7:15 and we got our tickets and pick their seats when we arrived to the theater we went to find our seats and someone was sitting in our seats in the movie had already started so they wouldn't move so we had no choice but to sit in literally the only two seats that were available and basically after about 15-20 minutes we figured out why the people set in our seats was because their seats the recliners were broken so literally the only reason why I purchased tickets for this theater is to be able to use the recliner and on top of that this was a gift for my fiance. Who didn't get to enjoy the movie at all because one we couldn't recline it was very uncomfortable and he didn't bring his glasses because the see if we picked would have been okay but since we didn't get to sit in our seats he barely even got to see the movie I made a complaint on your website and also made a complaint that night so the lady at the counter and basically all she told me was that the people that were cleaning would check the seats and make sure it never happens again but it really doesn't do anything for me so I mean I paid full price when I could have gone anywhere else but I chose your theater specifically and neither one of us got to enjoy it so I'm hoping maybe there's something that you can do so we can come back and see the movie and enjoy it and continued to keep our business with you

Sunday evening movie visit. Complaint in regards to service on Holiday weekend.

Showplace 12 TH IN

Paid for tickets via cash for 4 & did not receive proper change. Questioned sales attendant and told her she shorted me…. She said they were rounding change. First this is [censored]. Second Keeping more money than cost of tickets is not right by any means. It wasn't change coins it was dollars shorted.

Third, I said I wanted a discount then at the popcorn stand to recoup my change. She said no!

I asked to talk to a manager she said she was.

I haven't been to the theatre in a very long time. This is a primary reason theaters are dying off.

Why pay a lot of money to be treated so rude in front of other customers.

I visited this theater with my boyfriend’s family to watch the new Top Gun Maverick movie, however one of the worker most definitely racially profiled me. I was the only Asian among my group, yet neither my boyfriend nor his family had to unfold the blankets or had their bags checked, while I did. Sure it could’ve been random, but I noticed no one else got checked and I have never had an issue here besides with that one worker. It’s the fact that the worker keep giving the vibe of how Asians will always sneak food in. Don’t allow your workers to walk around stereotyping every different race.

This is an ongoing problem, since at least January 2022.

Bloomington IN Showplace 11 is showing the MET HD in the wrong aspect ratio, resulting with images stretched sideways. I complained about it after Euridice. Now, Turandot had the same problem. The theater manager says that it's the feed from the MET.

It's impossible, that the whole world has the same problem.

Please contact the theater management and help them fix it.

And get back to me with the solution. The next MET HD is coming next week.

HD is a joke in this situation.

You guys have silverfish IN YOUR THEATER

Purchase tickets online at a cost of 55.96.I also purchased 82.01 of snacks.I had to leave with my family due to teenagers kicking seats and there was 2 babies in the theatre SCREAMING for a good 45 minutes. When I went to the manager to complain I was told sorry there is nothing I can do about it because I have several other theatres to contend with, This is by far the WORST response you can give to a customer as I was NOT the only complaint. I just wanted to let you know on how business is being conducted at this location.

Went to the theater specifically see the documentary "2000 Mules"...found out your theater is never going to show it.

Wake up AMC! Even democrats in Oregon are fed up with the election fraud and cover-up, on many things even beyond the election. Well, at least we know whose side you are on, the side of the fascists and the communists. Law, order, and justice is coming for those who are traitors to this country.

I and my converted family and friends will see the movie online on sites that truly honor free speech, as many other thousands of Americans are also doing. Due to your censorship, we no longer will support your theaters, anywhere in the country.