AMC Theatres
reviews and complaints

Greetings!

Very poor customer service received yesterday during our visit to AMC Braintree, MA location at 5pm for movie showing Puss in the boots: The last wish.
I purchased tickets to take my granddaughter who turned 5 years old and had never been to the movies before. It was an exciting time for her.

After being seated at our reserved seats, my granddaughter and I made our way back out to the concession stand to purchase butter popcorn. To our disappointment, the popcorn machine was broken, along with the other upstairs machine.

We requested to have honored the same purchase price of the butter popcorn for the cheddar popcorn and were rudely told “no”. I attempted to ask again since it was not the customers fault both machines in the theater were broken, which in my opinion was the least that could be done. The supervisor who tended to us, Kaylan, was bothered that we interrupted her conversation with another agent and that I was insisting. She also rolled her eyes as I asked.

As a matter of fact, when I first arrived to the concession stand she didn’t bother to acknowle me because she was busy with her conversation and directed me to walk down to the other register for someone else to assist me. I walked over and a second male agent told me someone else would assist me, as he asked a young lady to assist me. She seemed frustrated that the people at the first register (supervisor Kaylan and another agent) didn’t initially assist me, as she looked over to them to see what they were doing. I was finally helped after haven spoken to three people. I would like to add, there was no one else in line waiting.

After all of the frustration and negative experience, I was going to purchase the cheddar popcorn at the full price, but because the supervisor was rude, unprofessional and had no compassion, instead, I walked away not wanting to give additional business to AMC.
Imagine the disappointment to my granddaughter on her first experience on her birthday. Not cool!

I’m hoping you will speak to such employees in order to give customers a good experience and offer some type of compensation for our troubles.

We were at the movies on January 6 and the bathrooms were utterly disgusting! No paper products, stopped up toilets. Sinks dirty. Smelled awful. It Looked like no one ever cleans or stocks them those bathrooms .I Asked my Husband he said Mens room was filthy too. This situation made Us very uncomfortable about the cleanliness of theatre and concessions! If they are not cleaning one they are just not cleaning anything.

Visited your Middletown theater on Friday to see the 4:10 showing of Black Panther. As I was entering the concession line my right foot got caught up in a display sign (which should not have been there) and I stumbled catching myself from falling with my cane. I presently use a cane because I recently had my right hip replaced. I reported to the manager who was there at the time. Of course, she removed the sign immediately and I did not think anything of it after that. However, Saturday when I woke up I was in pain and my knee was swollen. Sunday I am experiencing the same symptoms. I have taken photos of my swollen right knee/leg/foot. I have tried to call the Middletown theater all day today and no one is answering the telephone. Who do I contact to file an incident/injury report. Thank you.

Employees of AMC Woodlands 20 located in Oldsmar Florida have no regard for the instructed policies of AMC. A crew lead by the name Emma was in a romantic relationship with a manager named Paul for months. This relationship went against AMC policy and multiple managers were aware, including the general manager. Paul went on to have another relationship with a manager at the same location. Emma makes no effort to maintain a positive relationship with her crew memebers and is a hated employee by many due to her destructive impulses. She frequently miss uses her position in box office to reserve herself seats as well as taking food from the stock room.

We attended the AMC at Town Center on 12/28 for a 3:45 showing of Avatar. The concession area had popcorn on the floor and the soda area was so sticky your feet stuck to the floor. One of our “assigned” seats was sticky with spilled soda; Seat F7. The about half of the markers were gone, and my seat, F8 worked intermittently.

After the movie, I was walking to the bathroom and noticed the floor looked like it had not been vacuumed in weeks. The bathroom stall had cobwebs in the corner.

That theater has regally gone down hill. All the staff was kind and helpful, I just don’t think they have enough help.

On December 25th, 2022, my family of four went to the 4:45 showing of Avatar - the way of water on Afton Court in the Harbison community in Columbia SC. The movie was supposed to be the 3D version. We received our glasses. The 3D component was not working properly as evidenced by people around me. The background was blurry (glasses helped a little), the foreground was visible, but we never saw things "jump out of the screen" like we are used to at a 3D movie. I got up and complained twice, as did others, but nothing changed during the 3 hour movie. We were very disappointed. Please make this right, as we have never had a bad experience at this theater before.

Order # [protected]

Ticket Confirmation # [protected]

Purchased 5 tickets for 12/23/22 11am showing Grove City OH location

My kids and I arrived at the theater at 10:45am and the doors were locked. I called the theater multiple times and no one answered. I also called the customer service line.. again, no one answered. I would like a refund please.

Thank you

I received a gift card for my birthday, when I finally decided to use it I tried both the app and the website but I got the message “an error has occurred”. I tried now and it says “the numbers entered are not recognized”. I tried to call customer service as recommended in the website but apparently they don’t take phone calls anymore. I emailed over a week ago and I never got a response, I tried reaching out to their help profile on twitter and again no help. It is very frustrating having to reach out so many times in order to use a simple gift card. By the time this is fixed the movie that I want to watch won’t even be available anymore..

My family and I purchased four tickets and went to AMC Chicago Ridge 6 on 11/24 at 7 pm to see Wakanda Forever.

We purchased a large popcorn and two large drinks with our earned $5 rewards (totaling $25). At 8pm, we went to get refills for our soda and popcorn but was told the stations were closed and they were roped off. This movie was two hours and 41 minutes.

My AMC stubs # is [protected] and my phone number is [protected].

My teenaged kids attended this movie. There were racial slurs being yelled around them, toddlers running up and down the isle and a teenager behind them that talked the entire time! HIDEOUS experience. If I would have been there, you would have heard from me in real time. I will be going to the theatre tomorrow in person. This is inexcusable and I will be obtaining a refund for our four tickets. I am an AMC member. In the old days there were theatre employees who walked into the theaters and ensured that customers were following the rules and having the experience they paid for. I expect a timely response.

On 11/21 I went to see Wakanda Forever at your AMC Chula Vista 10 location, 2:30 show.

Throughout the whole movie we were disrupted by a talking toddler sitting next to us. Three rows back I could also hear a baby.

Not only did the toddler talk throughout the movie, but the adults played videos on the phone in attempt to keep the child quiet. Since they were sitting next to me, I could see the light of the phone out of the corner of my eye, further disrupting the enjoyment of the movie.

I don't understand how AMC allows children into a movie that is clearly not a children's movie. As it is, people don't much go to the movies. With disturbances like these, I am less likely to go.

When I reported this to the manager, her solution was to move me to other seats. I am not the one disrupting the show. Why should I have to move to seats other than the ones I paid for? I was offered to come again to another show. Meanwhile, I spent $7+ for a soda and I wasted an hour of my time by leaving. The ones that should have been asked to leave were the disruptive party. The situation was mishandled because the manager did not have the nerve to address the problem.

It should be AMC policy to not allow children that are clearly not interested in such a movie into the theatre in the first place.

I was not the only one to hush the child. I am sure I was the only one to speak up.

Had I been to a show made for children, I would understand. However, I don't understand how an adult brings a child to a show such as this in an effort to avoid paying for a sitter, and how AMC allows it.

The solution is not to only comp me tickets, but to change your policy.

Should you need additional information you may call me at [protected] or via email at [protected]@HOTMAIL.COM

This is happening in Murfreesboro, TN. Multiple instances of sexual harassment. One, a male manager told a team member that he looked sexy in his uniform, and nothing has been done. Another, a female employee is complaining about repeated sexual harassment and advances, and when she reported it to the manager, the manager said in a text (and I quote) "corporate doesnt mandate us to care about sexual harassment complaints." They also continued to schedule her with her harasser, making her grow continuously uncomfortable until she finally gave her notice. I checked and apparently AMC has a no discrimination policy, but for sexual harassment, they have a hotline. Literally, thats it. And apparently nothing happens. You can just vent - thats as far as it goes.

This complaint concerns AMC's cancellation of the 11/05/2022 performance of the opera La Traviata at the AMC River East, Illinois St. in Chicago.

I received a Ticket Refund Confirmation #[protected] dated 11/05/2022 in the amount of $57.10 which was correct. It covered Order No. [protected].

But the credit issued to my American Express card by your cashier #2541 was in the amount of $51.52. This was an error of $5.58. Please issue an additional credit of $5.58 to my American Express Account. As of today (11/17/2022 I have seen no credits for anything to my credit card.

I have tried to contact AMC at lesst five times and am advised by AOL that they cannot deliver my messages to the listed address (amctheatres,com/contact).

Please take care of this matter because all of it was no fault of mine. It was totally due to AMC's problems and the inexperience of your employee.

Jack Stone

[protected]

my movie times was deleted, was in a very long line only one cashier assisting use, tried to talk with supervisor was unable to. i would like a refund for service not render of 43.14 please. I was asked to wait 30 mins for supervisor 3 time after the 30mins to the next 30mins. the attendant was rude and seemed to be unset.

Yvette Mackey

124 Creste Drive

Decatur GA 30035

[protected]@gmail.com

[protected]

I haven't gone to the movie theater in ages but my children are frequent visitors. On 11/12/2022, my wife and I decided to join our children to the movie theater to watch black panther. It was one the worst and painful experiences in our lives. Since the tickets were sold out, my daughter purchased tickets for the front row. I spent the entire 2 hours plus holding my neck up trying to see this big screen which caused me severe neck pain. I am simply asking to send an executive in the movie theater to sit in the front row so they can see for themselves. After experiencing the pain, suffering and misery that I experienced, I would ask someone to take action by removing this entire front row. I know it can be all about revenues but safety is always first specially at AMC headquarters. Please email me if you need further details at [protected]@yahoo.com

My wife and I went to amc 16 in Schererville, Indiana around 10:30 a.m. today, Friday, Nov. 11. The young kid behind the ticket counter was very rude and unengaging and seemed really belligerent. He was treating the person in front of us the same way. We were both unhappy but decided at the time to let it go. My wife was still fuming after the movie and I wasn't too happy either. Usually the ticket personnel demonstrate good customer service at this theater. Just very disappointed .

11/11 While trying to watch the Black Panther movie. The door to all of the other theaters is open so you could hear other movies over the movie I paid to watch. I got up from my seat and asked for the manager of the AMC Sunrise 8. A gentleman by the name of Jeff told me he was the manager. I asked him to follow me back to my theater. I asked him what did he hear when the door of the theater was closed. He stated the movie. I opened the door again with the door stop in place and asked what do you hear now. I understand that the door needs to be propped open when cleaning the theater but really when the movie is playing close the doors and remove the door stops. It is really annoying to hear other movies and people in the hallway talking. He closed the door to my theater but did absolutely nothing about the open doors for other theaters. You want people to come back to the theater and pay for movies and concession items but you are not doing your part for us to enjoy the movie.

Mind control while in the theater for a few weeks. Extreme RF radiation targeting in the theater, and Voice-To Skull radiation in the theater. Gang stalking into whatever film I choose to see mandating refunds for a few weeks now. I requested a cash refund but got two gift cards instead. Give me a cash refund and cut out the nonsense inside. [protected] and [protected] are the gift card numbers. I would stay out of this theater unless you want the xxxx microwaved out of you.

Horrible, Horrible, Terrible, Neglectful and Awful!

It is IMPOSSIBLE to reach a live person! They put you on a virtual hold forever and nobody ever responds. I have tried emailing, calling and using Messenger to reach someone. Don't ever purchase an A-LIST or STUBS Membership bcuz if anything ever goes wrong. you'll never get it resolved.

I have been trying to cancel my Stubs Membership for months! I keep getting charged every month for a duplicate membership and now I have to cancel my credit card due to this ridiculous service (nightmare).

I can't believe this scam that AMC has created! BEWARE!

Purchased my tickets, a drink and pretzel bites for order. The attendant said she would bring pretzel bites to me. Checked after 15 min and said they forgot to start up machine but said she promised to bring them to me. 1hour later still no bites. I follow up and she said machine is still not ready? Seems ridiculous at this point that it would take that long to heat up the oven? I ask for a substitute and she charges me for nachos. Why would they not just give a customer who’s been waiting over 1.5 hours makes no sense. Why no follow up with myself and I had to go check on order when I’m the only one in the theater? After missing 10-15 min of the movie I go back in to finish. Then another attendant comes in trying to smooth this over with free pop corn and drinks during the climax of the movies. I just told them to leave me alone and to please let me watch the rest of the movie in peace. The service e at the AMC in Dyersburg has gone down hill in the past year. I’m an A list member and really enjoy the movies with my family. But if there was another theater in our town I would go to it instead.