AMC Theatres
reviews and complaints

My girlfriend and I went to AMC theatre, Milpitas tonight to try to enjoy a movie in "Theatre 10". It was apparent that the theatre was extremely hot and overly humid. Alas, anyone who was asthmatic or with an otherwise breathing issue should not be expected to deal with the humidity in the theatre/ It was definitely not appropriate; so, I went to an apparent apparent manager /supervisor, advising of the heat and that it was not appropriate, especially as a health hazard with all of the people in the theatre wearing masks. She said, " Yes I'll have someone check into that for you." I should have payed closer attention to her language because apparently that meant, " We don't care enough about you; or, the other people in the theatre to do much more than say that they will check in. Later it was still hot and humid so I went back down and asked them to please turn it on. The result was simply simply ignoring me. They never turned on any air conditioning. Later, I even called complaining one lady who answered after about 15 rings all for her to provide some lip service to my complaint and her response was that they were getting complaints by others recently about the same thing. News flash AMC you need to be accountable to provide adequate ventilation in the theatre, especially if you expect people already at risk for co2 poisoning by wearing masks to stay healthy. This should be a common sense measure at all theatres. All this and you have the gall to stay open when its either not working or a manager is trying to save on the budget? If the latter is found to be true I am sure willful endangerment would be something any litigious person could use to make a point! Also, all this in the middle of August without some sign indicating that customers can see a movie but at their own risk because there is not adequate ventilation!. One would think that your theatre must have it, since common sense would dictate that you have decided to remain open. Otherwise, the general public is just victim of a bad MBA at the top of AMC who doesn't give a crap about anyone/ Well, I have got to let you know, if this is the case close your doors because your stock will tank! Unfortunately, it appears that its more than likely that the latter is true because, upon calling, the person who answered the phone call started talking to someone else while talking to me while I was in mid sentence and she hung up without a disposition. This is why it's so east do conclude that you do have air conditioning, but you're too cheap to provide it until someone has serious negative effects.

The AMC theater dine in at north point mall in Alpharetta, GA theater 7 for the Paw Patrol movie on 8/20 6:30pm showing - the theater was NOT cleaned after last showing! Completely disgusting on trays and food and napkins all over the floor. Especially with covid, aren't you supposed to be cleaning more often?! Terrible!
Thank you
Mandi Bearsch
[protected]@gmail.com

I'm not looking for reployement at this certain AMC. I would like to share my experience of working there for 2 years. Working at this AMC was absolute tragedy. They are unfair to the coloured employees. One particular time, one of the employees (that have now quit and is Caucasian), used profanity towards a customer. The General Manager, Joshua Ellis, let him stay working there because in the employee words, "He understood his frustrations towards civilians since they're both retired from the Marines and the Army." Another reason, they are completely under kept with the sanitation levels. There are dead roaches everywhere in the building, rats roaming around the facility, and flying roaches in one of the theatres. They also have a problem with the sewage. The sewage water always come out in the concession stand (where all the food is located) and the General Manager does nothing to prevent it from happening. This is only a glimpse of what I saw before with our past General Manager, and now it's the same with their current General Manager.

I went to a movie at The Avenues in Viera, Florida on Saturday. It was the first time I have been out to do something in a long time. The draw was it appeared on-line that seating was reserved and it stated that you could order snacks ahead of time and pick up at a special location for less contact. First of all the seating only had a one-seat separation and this may have been because of the other people's preference, so no distancing, and as for the snacks we had to stand in the same line as everyone else buying tickets and snacks only to be served by a young lady who was not wearing a mask. Florida is now the epicenter of the Delta virus and it seems that your theater is not following Federal guidelines. Unfortunately, I will not be back to your establishment until the virus is under control.

I purchased a movie ticket on July 23, 2021 at the AMC Theater in Statesboro, Ga. to see the showing at 7:30pm of Black Widow. I also purchased a medium fountain drink. during the movie I needed to go to the restroom whcich i was in theater number four & the public restrooms were located just outside the door. There were no signs on the door indicated the restroom was closed or out of order. They were not locked or roped off. I opened the restroom and about that time a young man looking around 19 or 20 entered the women's restroom with me & even entered the stall. He was aggressive in nature & highly loud & stated I had to get out of the restroom that they were now closed. I tried quickly to explain I had a medical condition that hits my bladder suddenly & it was an emergency & I could not help it but I am a paying customer & I am in the right place to use the restroom. He would not back down & give me privacy to use the restroom. I explained I would either use the toilet or the floor I can not hold it & with him still standing in the stall I exposed myself & straddled the toilet & urinated in the right place. He then stated that he would call the police. He did make the call while he was in the stall with me. I went to find a manager in charge but he was no help. The employee followed me yelling if I had a medical condition it was no concern of his & I should take care of it at home. I felt embarassed & humiliated & discrimanated against. I felt harassed & invasion of privacy & scared that I was going to get arrested due to my kidney problems. I have filed my own police report with the Statesboro Police Department & tried several times to talk to someone at the corporate level with no results as of yet.

I went to the AMC Theater 30 in Mesquite, TX on 7/23/2021. We purchased tickets #[protected] in the reclining seats theater. My daughter's seat did not recline, neither did the one next to it. The theater was full other than the front row. The movie started and we didn't want to miss the movie nor sit on the front. We told the manager. They were very rude - Deborah and Bob. This was the second time that we have sat in seats that didn't recline. They said that the seats were unplugged. The seats were not cleaned either. My daughter had to wipe hers down with hand sanitizer and there was trash in my cup tray. This theater is not well kept. The ice is sometimes out along with the drinks. The last time I got coke, it came out green looking. But more than anything the customer service is horrible. They act as if you trying to get something for nothing. I guess you're suppose to go in and plug seats up, etc. they never apologized or anything. They didn't act like they even cared. I am a stubs member, A-List member, etc. I visit AMC all the time. Well, I used to before the pandemic. I just felt comfortable enough to start going back in June. However, I will not be going back to the one in Mesquite. Bob, actually said it appears you are not happy coming to visit us, so basically you don't have to come back. If this theater is representative of the AMC corporation, I need to cancel my membership and give my money to someone who deserves and values my business. Furthermore, there's no way to reach out to corporate for complaints. I didn't want a refund, but I think we should have received a complimentary pass for the inconvenience and a heartfelt apology. We purchase tickets in the reclining theaters for a reason. It is the theaters responsibility to ensure that they work. I can provide my AMC Stubs number, if needed. Thanks. My email is [protected]@gmail.com

The statement which is now often showing up on the AMC is...

KEVIN CAN ...HIMSELF It is not difficult to understand how such a filthy heading for a movie is gross and ungodly. And of all things you show this filthy on Sundays of all different days in the week.

Why do you feel as though you are comfortable for this "Kevin Can" heading. And it seems as though you make that more than often on this particular heading. It is nothing but filth and I wonder how many others are as upset about it as me and my wife feel.

We have now stopped watching any of the AMC TV movies even though several of them are quite good. But why must you show that "Kevin Can" title over and over and over which ruins our possibilities of watching any more of the AMC movies.

You should took a hard look at such a stupid and filthy heading for a movie.

Patrick Williams
595 Little Deep Creek Road
Newport, NC 28570
[protected]@emailworld.biz

I normally visit the AMC at Garden State Plaza, the last TWO times I visited, it was a horrible experience. They didn't have no food but popcorn, candy, drinks, and pretzel bites. The second time I visited, which was July 13, 2021 they didn't have any food, water, or slushy, only popcorn, orange that had an expired date on it, and candy. The theater wasn't clean or anything. That's gross. The theater should be clean after every movie viewing. AMC at Garden state plaza literally cost a lot for any of these issues to be happening. This was horrible. I will never attend this theater or any AMC and I will makesure I pass this down to everyone I come across that want to visit a AMC theater, especially the one at Garden State Plaza.

If any questions or concerns I can be reached at [protected]@yahoo.com
[protected]

We just came back from a showing of Black Widow at the Otay Ranch AMC Chula Vista location. We purchased the tickets and our freind picked up the snacks. We got only 2 popcorns, 2 drinks and an icee. Came to $40, yes $40. Then we go over to put butter on the popcorn, close to the restrooms, only to see a sign saying you can get 2 drinks, 2 popcorn, 2 candy for $26, and upgrade with icee fir $28. The guy at the counter should have told us that! Is this how they are making up for losing money during Covid? It is ridiculous! Absolutely Ridiculous!

I literally drove 2 hrs to see the escape room movie because it said it was playing today Wednesday July 7th at 7 pm only for them to get there and tell me its for share holders only a private movie theater. This is [censored]ing ridiculous I want a gift card for you wasting my time money and gas so I can come backs and see this [censored]ing movie its literally all your fault maybe you shouldn't put false advertisment online I have screenshots to prove the date and time of the movie.

I tried to use the credit card that you have on file for me to purchase an online ticket for Black Widow on Tuesday, July 13 at 5:30 p.m. the site said that there is a problem with my card, and wouldn't let me complete my purchase. I had bought a ticket using this same card Sunday for the movie, A Quiet Place II, and had no problems at all. Now the site won't let me use the card. My card doesn't expire until 2024.

AMC just automatically renewed A Stubs memberships on July 1st 2021 which were cancelled due to the COVID-19 pandemic. People should be allowed to choose when and if they want to go back inside theaters. They let you cancelled but you had to pay for 1 month and can't renew for another 6 months. This is not right.
Making people pay for a plan without giving them the freedom to choose is completely wrong.

AMC page is down at 5:38 PM. Unable to cancel to see movie. Requesting refund and non-penalty to see movie. At a later date. I can be contacted at mobile number. [protected]. I have a plan to see three movies during the week. Thanks.

5/31/2021 8 pm showing of Quiet Place 2. Went to get a drink to take into our movie tonight. Asked for I.D. it's a policy. I had mine, ordered a cranberry vodka.My husband didn't have his.. he wasn't driving and he's 59. AND looks it. but they were adamant. So we didn't put up a fight. He went to get a soda &popcorn . I went to the bathroom with my drink .Head into bathroom and a woman on her phone bumps into me and I drop my drink. sticky mess everywhere. Told a random staff member & they went to get stuff to clean . I head back to the bar and tell them I drop my drink and proceed to order a beer. The bartender said..we can't serve you because you could give it to your husband. wait.. what? meanwhile.. the movie has started..10 people in line staring at me. I was calm. Went to a "manager" at the desk. He CALLED the bar-said it was fine. I go back and try again. The bartender said he never got the ok. I literally watched the manager do it. SO then i go back and "supervisor " .. now it's almost 830.He lectured me and said if we see your husband drinking this we will ban you from the theater. WHAT? it was laughable. People in line were even confused. I said it's not for him, it's for me. then AGAIN he proceed to threaten to throw us out if they. We work in the entertainment industry and understand policy but they rudeness was out of control.

A-list # is [protected]. A-list account is suppose to go through Sept of 21. AMC is deducting a recurring fee every month since jan of 21. I need reimburesed for these months. Sent 2 incidents # [protected] and ?, no help, just an automated response. Please help!

On 4/26/21, I went to see "Demon Slayer" at AMC Georgetown 14 location in Washington D.C. First issue, the projector would not show any picture on the screen. After spending more than half an hour, a staff member only offered us tickets in return instead of a refund. Seeing that I was not getting the proper service, I then search for the nearest AMC, which was the AMC Hoffman Center 22 in Alexandre, VA. When I arrived, I tried to use the tickets that were previously given to me to see the same movie, but I was told that the "Demon Slayer" movie was a special event and I could not use those tickets, so I had to pay to see the same movie. This is by far the most terrible experience I ever had going to the theaters and I really doubt that I will visit any AMC theaters in the future.

My first time back to the theater in 14 months. AMC has had over a year to figure out how to make it safe, but has fail miserably. I'm more upset with the lies told about mask mandates, social distancing enforcement and cleanliness. None true. Very few in the lobby area and ZERO inside the theater wore masks. Every Hand soap dispenser was empty. The theater was dirty and the staff were clueless. Many of them were not wearing masks. It's upsetting that AMC put corporate $$$$$ above customer safety. I took video of the experience and plan on sharing to warn others to stay away.