AMC Theatres
reviews and complaints

I had two tickets to the Kanye and Drake live event at AMC theatre 16 last night and went through an entire show of poor volume that completely ruinined the show. The IMAX theatre not only didn't have adequate volume but the volume was not calibrated to make the music sound good which resulted in a huge disappointment and a complete waste of money. The steam itself had good volume on Amazon Prime and so it had to be the theatre. This was extremely frustrating as it ruined what could've been an amazing experience.

I can not reach this theatre by phone or in person. I've had made several attempts to call to book a theatre for a private party with food for 35 people. I went in person at 2pm to book and the theatre was closed. The website states it is open from 11am-11pm. There is a showing scheduled at 3pm so I figured the theatre would definitely be open. This is extremely unprofessional and I do not feel comfortable booking a party of this size since they can't be reached by phone or in person.

With movie ticket access becoming digital, it is important to be able to have connectivity on your personal device (smartphone) when arriving at the theatre. In my experience, several of the AMC locations are virtual dead zones for my carrier (Verizon), so having a Wi-Fi service option is great. However, I have never been able to access AMC's Wi-Fi network to date. It takes you to a log-in screen where you provide your email and password, but all that happens is, it refreshes and asks for your email and password again. Sometimes, I will only get as far as entering my email before it refreshes. It is extremely frustrating, as I have to travel outside the theatre until I can connect to my network, just so I can access my e-ticket. I've resorted to having to take screenshots of the ticket before coming into the building, just because I can't open the AMC Stubs app due to lack of connectivity.

i tried to buy tickets november 22 for the 12:15 show at the amc marple ten movie, the app was having internet problems, so i brought tickets through fandano, i had to pay 22.76 because i had to pay a service fee, i was unable to use my membership for this parches, i would like my point to be applied .Rose Morrison @ [protected]@gmail.com thank you

I purchased venom 2 to watch on my lg tv. $19.99 for he version. I have spent two hours testing and reinstalling everything including resetting my tv, all apps work except this one. It just clocks forever, and I can't even close the app. I have uninstalled and reinstalled the app as well. My internet is solid abs on the tv it hot 200 meg down and up. This is an issue with AMC app. I'm so aggravated right now, can't watch a movie they charged $20 for. Wren I go to contact, it tells me to call a number and the number tells me to use the online contact form so there is no way to reach anyone. This is ridiculous and feels like a con job. I can't watch the movie, I want a refund and I will delete my account and never use this service again. It has so many complaints that say the same thing, they know it has issues but they don't fix them. They just keep selling people movies and hoping they will eat the $20 loss out of frustration. I will not, the more effort I have to put in, the more complaints I will file. Shady business tactics AMC, you lost me as a customer in your theaters as well as streaming.

Good evening,
I am reaching out with serious concerns regarding the lack of open caption movie availability. My parents and aunt are all deaf and we had tickets to view the Eternals movie at AMC Tysons 16 on November 9, 2021 with open caption at 7:25pm. The theater had an issue with their water heater and all movies were canceled. I received a notification of the cancelation only when I received an email of my refund at 5:12pm. I have continuously checked online to reschedule our viewing with open caption to no avail.
Can you please help me understand why there are currently no movies with open captioning?
Melissa Stipa

On 11/05/2021 i went to go see the 11:30 showing at AMC theater, 134 4th street #3000 San Francisco ca. 94103 Metreon, of marvels eternals .
I'm a AMC stubs premiere customer my number is [protected], I'm there if not every Friday every other Friday.
After the show the security guard falsely accused me of steeling drinks which is right in from as you come up from the elevator and he was extremely rude telling me not to come back.
I told a police Ofcr. Who was down stairs, he said I wasn't steeling anything and that he'd talk to the security guard i left the theater. If the we weren't meant to have as many drinks as we want then they should put the dispensers behind the counter. Why are the drinks there if we can't have them when we want them ? i can be reached at [protected] or email me at [protected]@gmail.Com. I'm Antoine Mahan.

The first 40 minutes of the movie Eternals no one could hear. Silent theater patrons, and still- the worst sound quality I have ever witnessed. We frequent AMC Grove City often, but this is the first time I left severely dissatisfied with the quality of the theater. I think it would be in the interest of your company to test the quality of the sound system on auditorium 6

I called AMC theatre on the movie Adamas family 2 you have a special running buy one ticket get one free. Maurice the manger very nasty on the phone would not assist me soon the seating or the ticket if I purchased on line or was this in person he laughed at me on the phone he should not e employed the world needs hard working people being nice to assist.. I told Maurice I was going to complain about him he laughed at me and hung up this is the way you read your paying customers I am putting this on you tube all social media im sure that other theaters would love tp have my money thank you for nothing Cindy ortiz

I was harassed and threatened to be kicked out of the theater for eating with out my mask on. When asked about putting my masked on I complied but continuously threatened to be kicked out! I point yo others that were eating while my masked was on and no action was taken. No one else was told to put their makes on and threatened like I was. Talked to the manager. Refused to give me a name and refused to give me any information. Finally repeatedly asking for a name he gave Juan. And would right it down. Was no hell and brushed me off

once again went to the theatre in freehold nj found the womans room filthy and not fit to use. this goes on week after week and we complain and nothing gets done. with covid these should be cleaned every hour. the teenage kids were running wild in and out of the ladies room it was a scene. they need a cop from freehold to patrol there on weekends. we told the manager and i said i was not able to use the toilet due to this. so i sat through a three hour movie and was misderable. what are u going to do about this. my name is sandra dior [protected]@aol.com i am a stubs member we were told to go somewhere else. nice right. i will be sure to tell everyone that they told us pretty much they dont care. [protected] thks

AMC is certainly not what it used to be. They can't staff their bars, many times they are not open at all and when they are it's beer or wine only... they have a full bar behind them and refuse to serve mixed drinks

You have a fathom event happening for the movie after we fell. I'm complaining because it's theater AMC Woodland Hills did not have the movie ready to go so the 7 pm show did not happen. There is no excuse for this. This movie is only for 2 days and 3 showings. This was unfair to your customers who were in that theater waiting to see After We Fell.
You need to figure out how to add more movie times for After We Fell.

Attended a 9pm showing of Venom. I ordered food at the stand and gave my seat B5. After waiting 45 mins no food came. I then left srat and went back to stand. Nobody was there, waited by the kitchen door. Someone came out and saw my receipt said D5. I was then told that the kitchen was closed and I couldn't get any food at that point. Was also told I could see about getting vouchers which is reason why I am sending this complaint.
Contact info [protected] /[protected]@comcast.net
Thank you.

My A List was canceled due to Covid 19. AMC started charging me again when they reopened against my wishes. I have been trying to contact them but you can't call them. I have disputes of 3 months of charges that have not been refunded.

Went to AMC Promenade 16, in Woodland Hills, CA, today. Problems: No change when buying tickets, Snack Bar upstairs says No hot dogs(hasn't had them for weeks) only has pretzel bites, and No dollar bills for change. Pretzel bites were horrible, returned one of two orders, to them for refund, lady who gave me refund kept the receipt. When movie doesn't start on time, I looked at our tickets and see they've sold us the wrong tickets (for a different movie) so we missed beginning of the movie we came to see. Go to get refund for tickets, escalator is broken to go down and elevator is broken as well, I have debilitating arthritis in both knees, have to slowly walk down 2 fights of stairs to leave theater. Receive refund for tickets, but also notice They did have hot dogs at the other snack bar, on way out! Still out money for 1 large coke, 1 pretzel bites and 1 red vines candy. I am requesting a refund please, on those 3 items, that the first lady kept our receipt on. This theater needs to be closed down. I've never had such a horrible experience!
-Eileen Barnett
[protected]@aol.com

I submitted a two job application for AMC the day before. I was applying for the Crew position. I received a call a few hours later from what I assumed was the hiring manager. She asked two questions regarding my college status, and whether I was working at the moment. After answering these I was told "one moment" and the call was disconnected. They never called me back so I assumed it was intentional.

I caught 2 movies last night at AMC Empire 25 IMAX theater. I usually only go to their IMAX, Dolby or Prime but last night I saw my second movie at auditorium 23 on 6th Fl. Shortly after movie started, my left arm got itchy. The space was a bit smelly too so I wore 2 masks. By the time I left my arm was very itchy and when I got home I realized I had 7 bites on my left arm. I will not be returning to that theater but I'd like them to clean better and check for bugs in the seats. I'm an AList customer so I'll go to another location.

I was using bathroom when fire alarm went off. There was no immediate danger as alarm was false. I was threatened in the bathroom by male manager to call cops on me if I didn't leave immediately. I couldn't being i was on toilet. Extremely upset over this. Amc theater at 6595 N. W. St. Brent Fl at approximately 5:00 pm. 8 /24 /2021. The other Manager Alexa agreed and said this was very unprofessional and rude on his part. She gave us 2 free passes and offered free drinks and popcorn when we return. Very upset i don't appreciate being threatened to have Cops called on me over using toilet.