AMC Theatres

My wife and I went to a movie (The Life Of Pi) for an 11:15 am showing on Feb. 1, 2013.
Approximately 10 other people there. The movie was delayed and someone came in and said they didn't have the key to start the movie but it should be starting soon. They came back in several more times and finally after 45 minutes they told us there will be no showing and we would get a refund plus 2 passes to another movie. The ticket takers said the same thing. They were very courteous, except for the manager. He was rude and said no passes, and no apology for the inconvenience, but we did get our refund.