The complaint has been investigated and
resolved to the customer's satisfactionResolved AMC Theatres — not allowing you to take in food or drinks
resolved to the customer's satisfaction
AMC 16, maybe the others I do not know, has taken a very hard-line on not allowing food. Hila and I went into the theater and they began to request that we not bring in our three Starbucks teas. I have been going to this theater in it's various incantations for over 20 years, literally, and this is the first time I've heard of this (this is a brand new policy). Now, this sucks, seriously sucks, but is not horribly bad; but when I politely (and I was polite at first and for quite a while when discussing) said my pregnant wife needs food that is not unhealthy, and the concession stand's sugar factory simply wouldn't do, they politely said this was just not possible and I'd have to take my food out, but that they could give us a refund only. I informed that this wasn't reasonable and that this literally could be the last time we go out before we have our little baby and this made no difference to the manager who we were now speaking to. This discussion went on further, and the best I got was a card for corporate and a refund I may never use, as AMC is now crap to me. We even went over the fact that this has always been allowed, and would it be all right if we just kept it in mind for next time as this has never ever been the case before when I came here.