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Bad service
Terrible customer service. Purchased a piece of luggage. Charged same day but received about a week later. Didn't use it for about 3 weeks because I wasn't traveling but when I did travel I realized the luggage was terrible constructed and/or defective. The wheels make the entire rolling mechanism useless. Called Altman but they told me I was outside the 30 day return policy and they refused to do anything -- repair, replace, or refund. Rude and unhelpful. Told me to call the manufacturer, but it is there responsibility to sell products that are not defective.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Altman Luggage complaint handling
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Altman Luggage contacts
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Altman Luggage phone numbers(800) 372-3377(800) 372-3377Click up if you have successfully reached Altman Luggage by calling (800) 372-3377 phone number 0 0 users reported that they have successfully reached Altman Luggage by calling (800) 372-3377 phone number Click down if you have UNsuccessfully reached Altman Luggage by calling (800) 372-3377 phone number 0 0 users reported that they have UNsuccessfully reached Altman Luggage by calling (800) 372-3377 phone number(212) 254-7275(212) 254-7275Click up if you have successfully reached Altman Luggage by calling (212) 254-7275 phone number 0 0 users reported that they have successfully reached Altman Luggage by calling (212) 254-7275 phone number Click down if you have UNsuccessfully reached Altman Luggage by calling (212) 254-7275 phone number 0 0 users reported that they have UNsuccessfully reached Altman Luggage by calling (212) 254-7275 phone number
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Altman Luggage address135 Orchard Street (Between Delancey & Rivington Streets.), New York, New York, 10002-3103, United States
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Altman Luggage social media
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