Almay
reviews and complaints

My daughter purchased this product for both of us. When we both experienced burning and distorted vision. It was like a milky cloud covered our eyes and literally could not see it was extremally freighting. Everything you tried to look at was cloudy, blurry, distorted and the eyes burned. My daughter experienced another symptom which was burning of her face, it left big red itchy spots all over her face. This was a very unpleasant experience. Three days later and I still can't focus properly. We could not see so we could not take pictures.

Well my family buys it all the time since day one my mom whose white I have twin girls black but light skinned my oldest daughter and myself who are darker skin every time we try and use it it turns green on us and my girls have been buying this product since day one all the colors and I've tried all of them and it always makes us green is it true that it wasn't meant for darker skin? That really sucks because it works perfectly for my girls and Mon but not on myself or Eldar daughter the outcome IDE like is if you guys could send my mom and girls a couple each because me and my daughter has waited along trying it over and over and over to see if it would work on hour skin and another problem is I'm the one that needs it the most or maybe you could send me something else that would worm on me thank you so much for your time.

I have always bought Almay products. I especially liked the eyeliner pencil that was promoted as lasting all day. Recently, even though i have started keeping it in a small ziplock bag, sealed shut, none of the Almay pencils will make black lines like they used to. I am wondering if they dry out over time (the all-day one I loved is less than 2 years old), and if so, how can I regenerate their delibility?

Yes, I have a liquid eyeliner stick as well, but it doesn't wear well all day long.

Thank you.

Kathleen Warren [protected]@gmail.com

[protected]

I purchased this item from my local cvs. When I used it my eye started to burn so I quit immediately. It smelled like nail polish remover. I used this product for years. I didn’t know if the container was tampered with. I had to go to an ophthalmologist as my eye got infected.

Today, I returned the product to the store to exchange it. We opened up a second jar and even the two clerks could not believe they smelled like nail polish remover and removed all they had from the shelf - they both said they wouldn’t have used it either. They refunded me my money and suggested I contact your company to look for compensation for my ophthalmologist appt and medication. Approx $125.

Thank you in advance for your anticipated response.

My email address is [protected]@live.com.

Dear Almay, I purchased your "Best Blend Forever" Make-up in the #160 - Sand Beige shade on 12/23/2021 at a Grocery Outlet Store, 160 S. 14th St, Springfield, OR 97477-the price was $2.99. I selected this shade based on the color of the container, since opening it to test it wasn't possible. When I tried it at home, the shade was quite a bit lighter than the color of the container. I returned to the store with my receipt and the product, and stated my reason for requesting a refund, but they refused to allow me to return it, and directed me to call the number on the bottle. I tried that number, but wasn't able to reach anybody on a Friday, so am using this email option instead.
I've always liked your products, and feel that the quality is high, but in my opinion, this make-up missed the mark. I would appreciate a refund, or an exchange. I have fair skin, but this shade was very light, and didn't suit my complexion at all. Thank you. -Mary Healy

I have been happily using this eyeliner for several years.in the last several months the product looks the same but doesn't even color where it used to make a bright black line under my lashes on the upper lid. I have gone back to some old ones I still have but when they give out I will change brands. I have been a big user of Almay and wonder what has happened. Very disappointed! [protected]@hotmail.com

Like other customers, I used the hypoallergenic Almay One coat mascara for decades and was fully satisfied, especially when they had the Navy Blue color, which was discontinued.

However, the last time I bought it, after applying, my eyes started to tear. I tried sevelar limes, but always teared, so I stopped using it. What have they done to the formula? What's happened to the mascra?

I recently bought your "wipe it never happened" makeup remover, and it was extremely disappointing! You are a large company with a well-known name and reputation, but this product is awful! I don't use much mascara, but even after using three of the makeup pads my mascara was still not coming off. No, it was not the water-proof kind, just regular mascara. Money wasted!

I purchase this eyeshadow a couple weeks ago. As I used the applicator the first week, the bottom color simply shattered. This morning as I was using the applicator, the top layer shattered and went everywhere. I have never had this difficulty with any of your makeup. Is there anything that can be done regarding this? Almay is my favorite makeup. I have been using since I was a teenager.

I really like this mascara, but the first time I bought it the top cracked after a few uses. Thinking that it may have been damaged in shipment, I bought another and the same thing happened. I switched to another mascara, but after quite a while I tried Almay again thinking the problem may have been corrected. Unfortunately, after using it for less than a week, the top cracked again. I have never had this problem with any other brand of mascara. It's a shame you have a good product in a bad casing.

[protected]@gmail.com

Tried this new makeup for the first time and hate it. It's difficult to see where I begin and end application and coverage is inadequate even with powder. Before this, I was using Best Blend Forever which has sufficient Sunscreen (skin cancer patient), but looks very shiny. Please bring back your Age Defying makeup with sunscreen! I have enjoyed knowing your products are dermatologist approved, but am considering to reverting back to L'Oreal if I can't find a good Almay foundation.

I have been a lifelong customer of Almay products and this is my first complaint.
I was very surprised to find a reversed cone shaped brush at the end of the wand. Meaning that the widest part of the cone is at the outermost tip. I found this impossible to use as it felt way too large to safely apply mascara to my lashes anywhere along the lash line. I decided the only way to use this was to scrape the mascara off with the original normally shaped mascara wand which I have been doing.
Problem is how can I purchase Almay mascara again without knowing the wand shape inside if not indicated on the packaging?
Its most disappointing.

i have been using your mascara for over 50years and now I am having a problem with my allergies. I asked this question recently and never heard back from you. Which mascara has the least ingredients in it so hopefully I can use another mascara from you.
It is very disappointing when I can't get information from you as I tried calling the 1800 number and they were no help!
Please look into this issue and please get back to me
Thanks Shirlee Tunick.
phone # [protected]
email [protected]@gmail.com
Category I checked Cosmetics
this new allergy I have has happened in the last few months in 2019
I would like to find a different mascara that doesn't cause me allergies.

About a month ago, I purchased two tubes of this mascara. The first time I used it about 3 weeks ago it had several "globs" of mascara on the wand. I figured it was just because it was new. However, after using it every day for 3 weeks, it still has "globs" of mascara on the wand. At times, pieces of it have even fallen off onto my clothing while applying it. Because I don't want to have the same issues with the second tube, I would like to return the unopened tube for a refund. I no longer have the receipt but I'm sure I purchased it at the Walmart on FM 3040 in Lewisville, Texas.

I have been using various Almay mascaras for many many years but I recently become allergic to them. I was always allergic since I was a young girl but it didn't affect me.
My problem is that I want to know which of your mascaras are the most pure without alot of ingredients in them. I have always relieved on Almay for 50years now there is a problem. I have used Almay One Coat, Almay Whole Lotta Lash.
My throat gets very horse I do not break out on my body & also get headaches. I WENT TO ALLERGY dR. & they cannot test for this kind of product. This is been happening for a few months now. I am desperate and hope you can help me. I tried to call 1 800 992 5629 & they were absolutely no Help! I would think that Almay would have someone in the product development Dept. It is very frustrating for me as Almay has always been my go to Company. Please help & thank you so much in advance.

I purchased the gel smooth eyeliner for > < $8. I used it 4-5 times and it was used up. There was no way to move the liner forward out of the cylinder. I purchased it because I did not see what I had been buying that you twisted the liner forward with a twist out of the cylinder pencil. Very disappointing and a horrible value. I use Almay products because they are hypoallergenic but if I cannot find the other product I had been using, I will have to look for a alternative company.

Dear Customer Service Representative,
GE. I'm contacting you bc I bought over $100 worth of your products at Walgreens this year and they are literally making me sick. From eyeliners to foundations, I want to send them back to you for testing. I'm also requesting that I am reembursed for the products that are making me have allergic reactions and crying, tearing up, have breakouts and making my nose run. It has taken me a few months to figure out what it is that is causing me to take my makeup off or have to reinstall makeup after crying it off during the day, but I am extremely disappointed considering your products are supposed to be hypoallergenic and they are causing jmy skin to break out in rashes, especially around my eyes. Please give me a call and leave amessage if it doesn't answer your call right away. Thanks for your kind help during this difficult time. My number is+[protected] and my address is:
105 Eastmoor drive, Marshall, TX 75672.

It has a blue top and it is the 1 coat multibenefit mascara in black. I went to 4 stores and noone carries it anymore. I need to buy that one because I am allergic to all the products that have replaced it because all the mascaras have aloe in them.. I am very allergic to aloe. Please tell me why you don't allow stores to sell it anymore. How and where can I purchase that one.

I am so very dissapinted. I really purchase Almay as I know it's quality. But this product really was horrible to use. It gets stuck to your eyebrow hairs and you can't get it off properly it's results where not good at all either and it's nothing to what i would expect from the descriptions on the packaging. I want anything else please and want to give it back ! Please sort this out urgently