Ally Financial
reviews and complaints

When an online account is opened it is not explained that the is a 90 day period that you can not make purchases of over $500 dollars a day. I contacted customer service, they claim there is nothing that can be done because it is their anti fraud protocol. They claim there is nobody that can make a change. Meanwhile I'm 800 miles from home and can't pay for a hotel even though I have money in my account. I am not a minor and do not need supervision with my own money.

All categories are horrible... All of these good reviews are fake.

1... I am a writer of non scams and scams. And horrible servicing. I was hoping to god that this invest side of this ally company would be very very good and consistantly so. Since they hold my car loan. This division of invest is super horrible. Worse then coin base and pay pal and worse then xexotrade.com. They have a horrible self directed trading platform. Were the platform never gets you close to a buy market or sell market order. And the invest side with their semi robot trading and investing side. Is horrible. They tell you initially over the phone. That it will be managed and rebalanced constantly. Then another rep tells you over the phone that that is essentially [censored] and just a selling point. To the point that when we are in the newest overall world down turn in the market. These clowns from hell. Have their aggressive and regular results to their robo system down by get this 11.3%... You mean to tell me that you could not rebalance to find any funds that were breaking even or not losing money. Its all a conspiracy and what is their goal. To go about of business fast. And the seek a bail out from our totally evil government since bush jr took office in 2001. That seems to be their goal. I already started a dispute with the dispute department of my bank. To get my full initial principal money back. On top of this. I had an advisory appt set up for today with one of their reps to get me going in the wealth management system. Because their phone reps told me that I could get a better return then the non aggressive robo system. Then they close down my robo account and do not allow the zoom wealth rep to see me at the zoom meeting. They say now I can only withdraw and sell out of my money that is off by $89.00 anyway. Seems like a total intentional scam going on for some weird freaky goal, probably to get all the bail out money from the government as usual with all of these investment companies since 2001. The new world order and illumanati at work here. Destroy the entire u.S. Economy for masochistic reasons. Fate accomplished. They should all be in prison for the rest of their lives with no chance of parole. And there is tons of other on line complaints about this ally invest side. And I have had similar experiences with all investment companies. All of them are now intent at demonic evil against themselves and against all of us. This country is in complete financial hell from a demension that has never been seen before. And I got tons and tons of other evidences about all the rest to. Email me for info at: [protected]@gmail.com

From the beginning of this loan, 2 years ago, I have asked Ally financial for a payment statement. I still haven't received one. I got locked out of my online payment, then was given several " temporary passwords", none of them ever worked. Finally fed up with the antics of Ally financial, 4 months ago I contacted them wishing to part ways, pay them off in full and finance the loan through my bank. I was told, but a few different employees, but they cannot send a payoff state in via email or via US mail. They told me they can only fax the payoff statement. I gave them my bank's fax machine, several employees promised they would fax it, it was never done. I had to refile and get approved for the loan again, only to go through this process again. Finally, 4 months after I originally asked for the payoff statement, I received it in the mail last weekend, but it was dated more than 30 days ago and my bank would not accept it. I called back Ally financial, they told me since I did not make last month's payment, they refuse to send the statement to my bank. It has just been one thing after another with his company. I have never experienced anything like it in my entire life and I hope I never do again.

To: Ally Auto Finance

Account # [protected]

I Have tried Chat sessions, Phone sessions, Ally payment app issues on my i phone and no one will or wants to help me.

I have been ill and quarantine with others past several month. I am Veteran on Disability on fixed income.

Your company at 8 billion a year in earnings -- offers no assistance or help with my auto payments, telling them that I cannot make missed payment in August.

So, I split my payment at $245.00 in my Chase Bank to be sent twice a month' one on the 3 rd . of the month and other half of $245.00 be sent on the 15th of each month.

this is the best I can do at this time.

Payment was sent to ALLY FINANCIAL P.O. BOX 9001951 Louisville, KY [protected]

If I need a deferent payment address, please let me know ASAP.

Sincerely James Pyle

email [protected]@cox.net

My husband retired a few months ago so all we were trying to do is consolidate our money at Ally Bank. So I sent a request for a direct transfer from his 401(K) to his Traditional IRA account at Ally. They contacted us to verify it was him. Usually something that seems so mundane has been made difficult. My husband has been ill but the IRA agent wanted to speak to him directly. To make matters worse, he is the one who wanted me to take care of all the finances, so he knows we have accounts at Ally but does not know a lot of the specifics like I do. They also CLAIM to have sent some sort of text message code to his cell phone, but it never showed up. I tested it on my cell phone, so I know his text messaging is working fine. Now they locked all of our accounts and we have bills to pay. Social Security makes direct deposits into our accounts, and we won't be able to access it either until Monday or Tuesday now. They have some very poor customer service and offer no flexibility. He was on the phone with them asking and telling them to just talk to me because his sick and on pain medications, but they would not budge and now this. I have a terminally ill husband and a disabled teenager *who also has a custodial account with them ) I am trying to care for and now they have to mess things up over a stupid direct rollover from a 401(k) to a traditional IRA! We now do not feel safe banking with them. Nothing like getting a guard dog only for the dog to attack the people that they invited in the first place.

while leasing a Ram with Ally has been a nightmare to begin with. I downloaded the app and payed the first payment over the phone and the app never recognized the login info. Around march of 2022 I applied for financial relief, I confirmed 3 month pause in payments due to a leak in the house which resulted in a remodel of the entire kitchen area. At the same time my fiancé was in pain and sorting out a diagnoses and unknown if I would need to help with both medical and renovation bills. 3 months went by with no notice my truck was repossessed for non payment. I had to call to find out where my truck had went and I was told by 2 employees at the call center to get my truck out of repossession I would need to direct wire 1300 to them. I did this and to my shock I had been told the wrong amount which resulted in somehow being transferred to a manager who processed or redeemed the repossession. Despite the facts, Ally kept this on my credit history and when I had enquired about my lease extension I was told I could only choose up to 3 days by the call center but that had been denied. When I called again after waiting on hold for 45 mins I was told I needed to pay a 184$ fee in order for this to happen which the call center once again failed to tell me anything. I was told I would have the extension approved upon payment. When I asked why my truck was repossessed and how the online help feature had disconnected as I had refreshed the browser, evidently that removed my request entirely although they had a chat and call history of everything. The web services and app both stated my account status was payed in full and had nothing about a 3 month lease extension. I than called again for the buy out option and was passed around and on hold as well as disconnected for 5-6 hours straight until I got ahold of a woman that wasn't at the third party call center whom said she would place an email to both managements of the buy out and the credit history stating my issues and that I would receive a call back from both within the same day. That was not done however the repossession was taken off my credit history but the missed payments was not and this phone call took place in JUNE. After attempting to call about the lease buy out and sending direct messages I had been either disconnected or given a number to call that was for a medical tag alert system . I have not had luck getting any contact from them so I decided to go to the dealership. The dealership was able to get ahold of my buyout numbers after the third attempt which had 2 disconnections. This took place on 16 AUG 2022 and still I have not been able to connect with them myself for the buyout and I have not made a payment since JUNE 2022. Not knowing the status of anything I am in limbo between a lease buyout or trade in and no one seems to find any answers to why. With that being said I also looked into their Veterans services and their mission state about them serving veterans in a positive manner I would have to counter that being a veteran myself. This process in 2022 has taken place since march and it is now the end of August.

My Ford Fusion 2013 was totally loss on July 2, 2022. My insurance Travelers sent Ally the check for $6,178.10 and it has been applied to my account which took 10 for Ally Financial to send Travelers information they needed. After receiving the check from Travelers it took Ally Financial another 10 days to complete the processing of the check. Now that the check has been applied and check is clear. They were supposed to send Gap Insurance/Easy Care information of what they need to process there process their paperwork which is: 1) Loan payment/transaction history showing principle /interest split and running balance 2) Settlement breakdown which matches settlement check amount 3) Copy of insurance settlement check issued to the lender. That took 10 days. I have spoke with Tina, Evita, Alex, Germel etc. When they emailed the documents, its suppose to able to print the email. If they are Password Protect or Encryted they are not going to print out. I am paying 2 car notes. The Ford Fusion has been totally loss since July 2, 2022 and it's now August 15, 2022. I cannot believe the time assuming with this matter.

I have Never in all my life been cursed and yelled at across the phone by a Customer Service employee until now! Absolutely shocked! I was incredibly nice and calm. I only had 1 simple question, which I knew the answer to already, but never hurts to check, and this lady was outrageous! I cannot even write what she said to me because Abusive Language is not acceptable in a review/complaint.

I ended up hanging up after yelling back at her about saying what she did to me. Told my fiancé, I am not ever calling them up again! First man was rude, being mad about my kid crying and now this lady! Holy cow.

Why are the employees so angry/frustrated?!

Naira

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Jul 12

Payoff/Buyout

Read

You - 10:16 AM

We are attempting to collect the amount our records say you owe us now. Any information obtained in this chat will be used for that purpose.

Ally Assist - 10:17 AM

You are now connected to Shabaz.

Info - 10:17 AM

Thank you for chatting with me today, we recognize with the growing impacts of the coronavirus (COVID-19), this may be a difficult time for many. How can I help you?

Shabaz - 10:17 AM

please review my past chat

from today

Read

You - 10:17 AM

I will be glad to assist you with that, could you please help me with your Ally account number?

Shabaz - 10:19 AM

I sent you a new payoff cashiers check and you received it on 7/7

[protected]

Read

You - 10:19 AM

Let me check on that for you, please allow me 1-2 minutes.

Shabaz - 10:20 AM

you are supposed to send me lease buyout paperwork and have not received anything

Read

You - 10:20 AM

For security reasons, may I have your full name, email address, the last 4 of your SSN and complete address?

I have not heard from you for a few moments. Are you still with me?

Shabaz - 10:25 AM

yes

adena tessler

5420 villawood circle calabasas ca 91302

2665

Read

You - 10:26 AM

Could you please help me with year, make and model of your vehicle?

Shabaz - 10:27 AM

2021 jeep wrangler

you received the cashiers check on 7/7

and they said 2-3 business days

Read

You - 10:28 AM

Thank you for that information, please allow me 1-2 minutes to access your account.

Shabaz - 10:28 AM

can you send me the docusign documents?

that your previous colleague discussed with me

Read

You - 10:31 AM

Thank you for staying online.

Upon checking, I see your account is handled by different department, I suggest you to call on [protected], team will be glad to assist you further.

Payoff amount might have already received on your account, and I have limited access to your account, as it is being handled by different department.

I have not heard from you for a few moments. Are you still with me?

Shabaz - 10:33 AM

2665

yes

Read

You - 10:34 AM

I suggest you to call on [protected], team will be glad to assist you with your concern.

May I help you with anything else?

Shabaz - 10:35 AM

no thx

Read

You - 10:36 AM

It was pleasure chatting with you today.

Please remember we are here to assist you with your online needs at Ally.com/auto or by phone at [protected]-ALLY (2559).

Shabaz - 10:36 AM

Conversation closed by the agent - 10:36 AM

Thanks for chatting. Please provide us with your feedback so we can improve our service.

Was your concern or question resolved?

Ally Assist - 10:36 AM

The survey has expired. Thank you for your time.

Ally Assist - 11:07 AM

Yesterday

Payoff/Buyout

Read

You - 11:12 AM

Welcome to Ally's Live Chat. Thanks for joining us! A Customer Care Associate will be with you as soon as possible.

You are now connected to Mariel.

Info - 11:13 AM

[protected]

Read

You - 11:13 AM

Thank you for chatting with me today. How can I help?

Mariel - 11:13 AM

this payoff still has not been updated... I already sent a cashiers check and it was received by ally on 7/7

can you check to see when it will be applied to the account?

Read

You - 11:13 AM

I apologize for the inconvenience, Adena.

Let me check that for you.

Can I have 1 to 3 minutes while

I check your account?

Mariel - 11:14 AM

fedex number [protected]

Read

You - 11:17 AM

Thank you for holding and for that information The fedex is also noted on the account from your previous conversation.

Mariel - 11:18 AM

I need this applied to account

Read

You - 11:19 AM

When I carefully check the account, there is no notes yet from the processing team. It can be because of the system issues and high volume that they had recently.

Mariel - 11:19 AM

I cant wait any more becuase I still need to sign the purchase docuemtns

this is urgent

this is not fair... I sent a cashiers check too

Read

You - 11:20 AM

I understand the urgency. What I can do to help, I will escalate the account to my supervisor to follow up. Please allow 1-2 business days.

Mariel - 11:20 AM

that is what each day they say and nothing happens

Read

You - 11:21 AM

I am so sorry for that. This is not the kind of experience we want you to have. We will appreciate if you will just give more time. No worries though since the check will be effective on the very day we received it.

Mariel - 11:22 AM

I need it completed asap

Read

You - 11:22 AM

Rest assured, Adena that we will follow up to our processing center. I an trying to locate the check number, Can I have it please?

I have submitted to my supervisor so we can follow up to expedite it.

Mariel - 11:28 AM

by when?

this is crucial and I am very dissatisfied

Read

You - 11:29 AM

Do you have the check number by the way?

Mariel - 11:29 AM

check number [protected]

issue date 7/5 cashiers check

this is really not fair

Read

You - 11:30 AM

I understand how you feel and thank you for that information. This has been escalated to my supervisor.

Rest assured that we will do our best to follow up to our payment centers team to expedite it.

Mariel - 11:32 AM

when will you send me the purchase documents from docusign?

can you at least get that completed?'

thisis urgent

this is urgent

Read

You - 11:32 AM

Please allow 1-2 business days. I understand the urgency. Has the check been cashed by Ally?

Mariel - 11:33 AM

it is a cashiers check so I would have no way of knowing

can I get the purchase documents sent to me via docusign today?

Read

You - 11:34 AM

Please give me a minute as I coordinate the account.

Mariel - 11:35 AM

thanks so much for your help

Read

You - 11:35 AM

Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly.

Info - 11:38 AM

please help

Read

You - 11:38 AM

Thank you for holding. We will only know the payment record once it has been cashed. To further help, we already escalated the payment to have it processed today to expedite the bill of sale.

Mariel - 11:38 AM

so when will I know if this has been completed?

Read

You - 11:39 AM

Yes, you will know it. It will also reflect in the transaction through the online account.

Can I have your email for the docusign to add on the request please?

Mariel - 11:40 AM

[protected]@carblip.com

will this be sent today

Read

You - 11:40 AM

The guarantee is we did a follow up to the concerning department. Please allow 1-2 business days to complete it.

I am so sorry for the inconvenience and we appreciate your patience!

Would there be anything else I could do for you?

Mariel - 11:45 AM

ok

Read

You - 11:45 AM

Thank you for understanding, Adena. Rest assured that this has been escalated to expedite everything needed on the account.

Would there be anything else I could do for you aside from this?

Mariel - 11:46 AM

it even shows I am past due

Read

You - 11:47 AM

Yes because the payment is not posted yet. The account will not have a late fee because you do have a late fee period of 30 days from the due date.

It will not give you a negative report too.

Mariel - 11:49 AM

this is really frustrating

I dont ever have anything past due and I am freaked out

this is so wrong

should I get my attorney involved now?

and consumer protection board?

Read

You - 11:51 AM

This is only happened once on our end because of the system issues and high volume that the processing centers had recently and we don't have a control do that.

Mariel - 11:51 AM

once is too many for a company like ally

I will seek remedy to the furthest extent of the law and I will prevail

I suggest this gets rectified today

you are put on notice that you have until the close of business today... you received the check on 7/7

I have complete documentation including showing past due

Read

You - 11:54 AM

Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly.

Info - 11:55 AM

I can also send a photo of the cashiers check dated 7.5

Read

You - 11:55 AM

Thank you for that. All of the information was noted on the account.

Mariel - 11:55 AM

7/5

Read

You - 11:55 AM

Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly.

Info - 11:58 AM

The account has been escalated. Please allow more time.

Thank you again for your patience! Is there anything else I can help you with?

I don't mean to rush you. I have not heard from you for a few moments. Are you still with me?

Mariel - 12:03 PM

Sorry we're not able to continue our chat. Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to contact us by calling 888-925-ALLY (2559) or for ASFS customers [protected].

Mariel - 12:05 PM

Conversation closed by the agent - 12:07 PM

Thanks for chatting. Please provide us with your feedback so we can improve our service.

Was your concern or question resolved?

Info - 12:07 PM

No

Read

You - 12:13 PM

How satisfied were you with the Customer Care Specialist you just chatted with?

Info - 12:13 PM

Extremely Dissatisfied

Read

You - 12:13 PM

How easy is it to do business with us?

Info - 12:13 PM

Extremely Difficult

Read

You - 12:13 PM

Are you likely to chat with us again?

Info - 12:13 PM

Yes

Read

You - 12:13 PM

Please share what you liked about your chat and what we can do to improve. Type your answer below, or type “skip” to skip the question.

Info - 12:13 PM

the amount of time to get anything accomplished is terrible... I paid off my car and received the cashiers check on 7/7 and the account is still not paid off

Read

You - 12:14 PM

If you would like us to contact you by phone to address your issue within 2 business days, please enter your name and phone number. Type your answer below, or type “skip” to skip the question.

Info - 12:14 PM

skip

Read

You - 12:15 PM

Thank you for your time.

Today

Payoff/Buyout

Read

You - 8:11 AM

Welcome to Ally's Live Chat. Thanks for joining us! A Customer Care Associate will be with you as soon as possible.

You are now connected to Preethi.

Info - 8:11 AM

I was told yesterday that my questions will be elevated to a supervisor

Read

8:12 AM

You - 8:12 AM

Thank you for contacting Ally.

Preethi - 8:12 AM

the account is still not paid off and receipt of funds were received by Ally on July 7th

Read

You - 8:12 AM

Adena, I wish I could help you with your concern but upon checking your account details, I see that your account is handled by a different department.

Please allow me a minute, while I transfer this chat to concerned department.

Preethi - 8:12 AM

You are now connected to Irish.

Info - 8:13 AM

Thank you for waiting and for chatting with me today. Let me read the previous conversation. Please bear with me.

Good morning, Adena.

I understand how important your concern is and I'd be glad to help.

Please bear with me while I pull up the account.

you

Thank you for your patience.

Irish - 8:16 AM

I'll need to review the records here first.

Please give me 2-3 minutes.

By the way, is this for the 2021 Jeep Wrangler Unlimited?

Irish - 8:19 AM

Thank you this is really not fair

yes 2021 Jeep wrangler I gave check number

amount and tracking number.

This is urgent

Read

You - 8:21 AM

I see. Thank you.

We apologize for the delay and the inconvenience this has caused you.

Irish - 8:21 AM

I have Ally until last evening to remedy this before I turn over to

ky legal team

Read

You - 8:21 AM

Let me check the records for you.

Irish - 8:22 AM

to my legal team

Read

You - 8:22 AM

Understood.

Thank you for your patience.

Irish - 8:22 AM

This has been my second allynlease and I assure you there will not be a third

Read

You - 8:23 AM

Upon checking, your account is currently being handled by our Lease Buyout Team. I really would suggest that you speak with one of our account specialists there for further assistance.

Irish - 8:23 AM

Can you have them call me today?

Read

You - 8:24 AM

We really apologize, however, we do not have the option to request for a callback.

I would suggest that you contact them directly at this phone number, [protected].

I have not heard from you for a few moments. Are you still with me?

Sorry we're not able to continue our chat. Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to contact us by calling 888-925-ALLY (2559) or for ASFS customers [protected].

Irish - 8:30 AM

Conversation closed by the agent - 8:32 AM

What would you like to chat about today?

Payoff/Buyout

Read

You - 9:18 AM

Welcome to Ally's Live Chat. Thanks for joining us! A Customer Care Associate will be with you as soon as possible.

You are now connected to Naira.

Info - 9:18 AM

I have been on the phone for over 40 minutes and have been bounced aroundi made my payment for the payoff on 7/7 and it still has not postedthis was escalated to a supervisor

Read

You - 9:18 AM

Thank you for chatting with me today.

Good morning, Adena. Hope you are doing good and I'm here to assist you today.

Naira - 9:19 AM

need to be transferred to customer lease buyout depaer have been on the phone for over 40 minutes and have been bounced aroundi made my payment for the payoff on 7/7 and it still has not postedthis was escalated to a supervisor department

I have been with Ally Bank for over 2 years. Recently the app fails to recognize my device. Thus happens at least once a week. My card is locked and I can not get it unlocked without the app. I have spent hours on the phone mostly on hold. Called today and was disconnected. No one bothered to call back. I was told yesterday that someone from tech would call me within 24 hours. That did not happen. So now I have to pay for everything with my credit cards. I have lost trust in Ally Bank and will be removing my funds from Ally to a competent bank. Maybe Ally should spend some money on upgrading their systems and not so much on advertising, NASCAR, sporting events and things like that. My experience with Ally is the worst bank I have ever been associated with. I am looking for the appropriate time to move to a more reliable bank. Currently my money is being held hostage by Ally bank.

I called Ally Bank for a Bank to Bank transfer 6-3-2022 and to this date 7-8-2022 have NOT received the transfer. Ally Bank telephone service is Horrible. Wait time is unbelievable, and promises to complete the transfer are worthless! Ally Bank phone service is worthless! They gave me Transaction transfer #, twice and did NOT deliver. If you call they put you on hold then cut you off. It happened to me 3 times! I told them many times I do not like their internet system and they have NOT given me back MY Money yet! B. Auten. Reno, Nv

On February 22nd I lost my husband to dementia. Well, he had a loan with Ally that I really couldn't afford because I quit my job and stayed home to take care of him up until he passed away long story short after 3 months ally came and took the car because of nonpayment. Im selling my house as well because I can't afford it either anymore. I spoke with the death dept first on June 6th at 10 am I spoke with a Ceaser then Abraham supposedly I was added to the account okay no problem. on 7/13 I called ally again because I wasn't on the account I was told what to do and what papers to send and to who so I did. so on 7/14 I called and was told they received the paperwork and I was added to the account successfully. I can go pick up my husband's tag. I go they say no. They have nothing with my name on it the only person that can pick up the tag is my husband and I said it's gonna take him a minute cause he's dead! so I call Ally right there and they say I'm not on paperwork or account either. I paid them everything I was behind on and made this month's payment too. back and forth all this time and I'm still not on anything I've been waiting for Ally to either transfer to me or not. I'm on the phone with them right now and I've been on hold for 27 minutes now. Is there a manager a supervisor a CEO I can speak with ? Is this really how people get treated when someone dies?

I paid off Ally 5-24-22 in full on app. They sent me email stating the lien was released on June 4. Never received the Lien release in the mail so I called them, and the lady told me it was mailed on June 6. Still have not received the release. Looked at emails they stated it was mailed now on 6-15, I am not sure what is going on, but this looks too much like a scamming company. I called today and gave them a fax number and they stated it could take up to 2 business days to receive it, so if it's not received by then I will be hiring an attorney. I have had my vehicle sold since last month and can't get payment until I have a lien release, so this is ridiculous for a company. They also locked me out of the App online, so I don't know what's up with that.

Brandy Viles

I recently financed a car through ALLY Financial services. I had purchased a 2018 GLA with auto holding46 in New Jersey. Since I bought the car dealership and ally financial started unfair business practices. Now they managed to open another account in my name to make me financially responsible for 33,000 dollars and reported missed payment to the credit bureau on purpose. I believe the reason they did this is as the car dealership has a really bad reputation and is involved in fraud and scams, they decided to open the account and mess my credit so that they will get the huge interest they are charging me. Huge fraud and identity theft. This bank has opened a second auto loan on my behalf. I am not the owner of the account, I even have proof that I only have one car in my current Ally account. Credit bureaus notified me of late payment and when I checked another account was opened by ALLY or the dealership. They stole my identity and social security and wanted to get more money and interest with a new account. We can't let this type of business abuse people and use them, there is a law to protect citizens against bad and immoral people and businesses. It takes a simple investigation to catch a thief so why not businesses that engage in the same practices. Theft is a theft no matter who he is a poor person or a business. I don't understand how these businesses are allowed to operate in the U. S where people feel that integrity and fairness is the motto of this country.

Bank: ALLY FINANCIAL

Dealership: AutoHolding46

My mom passed away last Aug. She had 2 vehicles on finance, one was through Wells Fargo, one through Ally. After she passed, I reached out to both. Wells Fargo took me 15 min, the lady was very helpful and I was good to go. Ally has been hell. If you call the death dept, it takes an hour at least to get through to them. Took me about 8 tries before finally getting ahold of someone. The person who finally spoke with me acted like I am the bad guy. So after 7 months, I finally received the paperwork to get it resolved. I mailed them everything, then I never heard from them again. Called today, (May 23) I am in collections, when they never mailed/emailed me the login information to pay the loan. Ally is the most frustrating institution I know, avoid them at all costs if you care about your sanity and that of your descendants.

Hello,

I received a Letter yesterday about a 1099-C Form that I supposedly received the Beginning of May. They told me the ABOUT ADDITIONAL INTEREST PAID TO THE IRS, PENALITES FROM THE IRS, OR ANY ADDITIONAL TAX-PREPARATION FEES. I DON'T BELIEVE ANY OF THOSE APPLY TO ME, BECAUSE I FILED MY TAXES AND DID NOT HAVE ANY TAX DEBTS OWNED TO THE IRS.

This is regarding an auto loan that began 8/13/2019. My vehicle ended up being totaled out by my insurance company Progressive in 2021. My insurance company made a total payout in June of 2021 for $10,838.95. Ally took this money and instead of applying it as an early payoff which was requested they applied it as a one month payment. I tried to deal with them to refund me the interest charges for an early payout and they refused. I am looking to get a refund for the interest charges and credit me for the final payment due of $94.30. The loan was originally fopr 72 months and was prepaid by 38months upon the total loss of the vehicle.

Got this notice from Ally on May 6, 2022: “You’ve made 6 limited transactions from your Money Market Savings Account this statement cycle.” I immediately called Ally and told rep that all the withdrawals totaling over. $15,000 were fraudulent and that I did not authorize any withdrawals. Ally rep set up new account and said all the remaining balance was being transferred to it. The old account was still open on May 12 and I called Ally again and told them a $10 deposit was made that day. Rep told me Ally was handling under their Dispute Number 284979. Rep also said it could 10 days before a decision was made and that he could not determine if my personal info been stolen. I am now unable to see to see the fraudulent withdrawals using the Ally app. Request all the fraudulent charges be immediately credited back to my account and advice whether or not my personal info was stolen.

I spoke to Ally on Apr 8th to request a 2 month extension due to my husband being hospitalized which caused our income to be impacted. Customer services reps are absolutely not helpful - they said my request was denied, but on the portal it's approved with a partial payment of over $500 due today or day of request. The rep couldn't provide a logical explanation as to why online I'm approved vs. denied over phone and why I simply couldn't extend partial payment 4/15. She stated partial payments for extensions are due 10 days after request is submitted - however I explained on the portal it requested payment today and there wasn't an option to change the due date.

I called again on 4/12 and requested to speak to a manager but again, I hit a brick wall when spoke to so-called manager, his response to situation was to check back again on Friday to see if I'm eligible again when I have the funds to make the partial payment. What good is an extension, if I need to make a partial payment when obviously I'm requesting extension because not able to pay. Mind you my payment for April is not even due yet. Oh my! what type of finance company is this and are their business practices even legal? What's the reasoning of being denied over the phone vs. eligible online - the inconsistence practice makes no sense to me what-so-ever. I should get the same option over phone as online and should be provided with a logical explanation on what the difference is for approval online vs. over phone. I pray I get out of this micky mouse loan with Ally as quick as possible - I'm working on refinancing or paying off. Ridiculous customer service and seriously I don't think anyone knows what they're talking about - who's servicing this and from what country? I'm in disbelief and filing a complaint with BBB.

March 20 2022 payed truck off. Have an overpayment of just over $5000. I called to ck on payment and they said that payment would be processed in 20 days that the “pay in full” team was overload with overpayments right now. I received a letter in the mail April 4 saying thank you for your recent payoff. I called to inquire about the over payment and now they are saying 45 days plus a few days for confirmations. What!? I told them I wanted to speak to a manager, she (mecheyl) apologized and said it will be 45 days now. I told her that I believe that was illegal for them to hold my money that long that I wanted to speak to her manager. She put me on hold for a ridiculous amount of time. Still have not spoken to anyone who cares that I have such a substantial refund, we are sorry is all I get. We sold the truck and cancelled the insurance we purchased, that is why a large refund. The insurance company sent it to me to send the the bank. We did that and sent it overnight. It took them 10 days just to post it. I will be contacting WA Banking Commission to also file a complaint. I have a lawyer that I also will be speaking with along with filing a complaint with the State Attorney General and the FTC. This is not ok.