Since September 2025 we were experiencing hardship paying our credit cards, though many were in good standing, we had over $42k in debt. After talking to Alleviate, they proposed to contact our creditors and negotiate a payment plan to lower our debt so we can pay them off within 5 years. They told us they charge a flat rate of 25% for what we believe was the negotiated amount. However in one year, they have collected over $7000 and on two $600 debts were paid. The major creditors have yet to be negotiated. They also did not tell us that our credit score was going to suffer by using their program. I called to cancel their program and have them refund us for the bills that were not paid and they sent us a check for $150. We are senior citizens with a limited income and they in my opinion took advantage of us.
Claimed loss: $7000
Desired outcome: Lawsuit