AllBirds
Reviews and Complaints

I recently got my hands on an Allbirds Merino Wool Jumper and boy was I excited to wear it! The care tag on the sweater instructed me to hand wash it in cold water and not to dry clean it. So, I followed the instructions to a T and hand washed the sweater and let it air dry. But to my dismay, the sweater shrunk to an unwearable size! I was so disappointed and frustrated.

I decided to contact the customer service team at Allbirds to see if they could help me out. To my surprise, they informed me that they were aware of the issue and that an entire batch of sweaters had been mislabeled. The tag should have read "Dry Clean Only" instead of "Hand Wash Cold". I was relieved to hear that it wasn't just me who had experienced this issue.

However, since I had purchased the sweater through a third-party retailer, Allbirds couldn't do much to help me out. I was out $140 because of a mistake on the company's part. The best they could offer me was a $15 off coupon to order something else through their website. While I appreciated the gesture, it didn't really make up for the fact that I had spent a lot of money on a sweater that I couldn't wear.

As Allbirds continues to expand their third-party sellers, I would advise buyers to be cautious. It seems that they won't back the quality of their products through these retailers. It's a shame because I really love the concept of Allbirds and their commitment to sustainability. But this experience has left a sour taste in my mouth.

I gotta say, I ain't too happy with my experience with Allbirds. I got two pairs of them Kids Smallbirds Wool Runners for my little boy, and they ain't holding up too well. The first pair, the laces started coming undone and one of the shoes got a hole above the big toe. I thought maybe it was just a fluke, so I ordered another pair when it was time for him to size up. But now, less than three months later, both shoes are falling apart again! The laces are shredding and there's holes above both big toes. And my boy ain't even that rough on his shoes, so it ain't like he's putting them through the wringer or nothing.

And here's the kicker - I never got no email asking me to review the Kids shoes, even though I always got one for the adult stuff I ordered from them before. Seems kinda shady to me, like they know their Kids shoes ain't up to snuff and they don't want nobody calling them out on it.

All in all, I gotta say I don't recommend Allbirds. Maybe their adult stuff is better, I don't know. But if you're thinking of getting some of them Kids shoes, you might wanna think twice.

They told me to order one size down for the Tree runners if I was between sizes, like a 9.5. I got my shoes four days later, but they didn't fit right at all. The advice to size down was wrong.

I tried to exchange them online, but it wasn't easy. I had to print my own shipping label and wait for them to get the old shoes back before they would send me a new pair. It took 15 days to get the right shoes!

When I complained, the helpdesk said I should have cancelled my order and started over. But they didn't tell me that once I started an exchange, I couldn't return the shoes.

I expected better from a new startup like Allbirds. Now, I've sent the shoes back, but they're confusing me about the shipping label. They manually created a new one, but they told me not to use the old one. It's frustrating!

I copped a pair of Allbirds breezers back in March 2020, and I've been rockin' them for a couple of summers now. I mainly wear them for short trips to school, the shops, and whatnot. But I gotta say, I'm a bit disappointed with how they've held up. The material around the toes has started to fray, which is a bummer considering the price tag and the whole "green" vibe they got goin' on. I mean, I get that they're made from sustainable materials and all, but I was hoping for a bit more durability.

Now, I know some folks might argue that it's better to buy shoes made from synthetic materials that last for years, like a pair of Clarks that I had for over a decade. But still, I was expecting more from Allbirds.

So, I hit up customer service to see if they could help me out. But all they said was that the fraying was due to wear and tear, so they couldn't offer a return or exchange. I wasn't even asking for that, though - I just wanted to know if they could repair the shoes.

It's a shame, really. I feel like most reviews of products are written right after folks buy 'em, so they don't really capture the wear and tear that happens over time. And when I left a review on Trustpilot, they acted like they tried to contact me - but I never heard anything from them. Not the best customer service, if you ask me.

As a human being, I’ve experienced some unpleasant things in my lifetime and one of those is having a reputable company that I thought I could trust disappoint me. I had high hopes for Allbirds but unfortunately, my experience with them left a bad taste in my mouth.

About two years ago, my partner bought me a pair of Allbirds shoes for Christmas. As she bought them early, by the time Christmas arrived, the return period had passed. Upon trying them on, I realized they were too tight but as nothing appeared to be wrong with the shoes, we had to accept that there was nothing we could do. Fast forward to last week, as I was doing a bit of spring cleaning, I came across the shoes and decided to give them away to a charity shop. However, upon examining the shoes, I realized that the size labeling was incorrect as the Euro size didn't match the UK equivalent, so there was no way of knowing the actual shoe size. I quickly contacted Allbirds and to my dismay, they confirmed that they had labeling issues and that the shoes were incorrectly labeled.

Now, I’m not one to cause a fuss but in this case, I felt that Allbirds needed to rectify this mistake. Unfortunately, they refused any sort of refund as the shoes were out of warranty.

In my opinion, this suggests that Allbirds are not the reputable company I initially believed them to be. To have a company manufacture and sell shoes that were incorrectly labeled but then refuse to offer any sort of refund or compensation because the product is now out of warranty is unacceptable in my eyes.

All in all, I wouldn’t recommend doing business with a company that treats its customers in such a shoddy manner.

When I purchased the Wool Runner Mizzles from AllBirds, I was impressed with their sleek design and light weight. However, I was quickly disappointed to discover that these shoes run narrow, despite not having wide feet myself. Additionally, the tongue of the shoe was so tight that it caused discomfort and pain in the top of my feet, even after several attempts of adjusting the laces. Upon inspecting the design more closely, it became evident that the tongue was poorly stitched without any flexibility, which is a major downside for a pair of shoes at this price range.

Speaking of price, at $110, these shoes are certainly not cheap, and that's definitely a negative point to consider.

But there are some positives too. I appreciated the overall design aesthetics and found the shoes to be quite visually appealing. And while the fit was not ideal for me, it was clear that the shoes are well-suited for individuals with smaller feet.

Finally, I have to admit that wearing these shoes made me feel part of the "CNN crowd" - a nod to the pair's popularity among journalists and media personalities.

Overall, while I had some reservations about the AllBirds Wool Runner Mizzles, I do appreciate the effort put into their design and look forward to seeing how the company develops their products in the future.

AllBirds is a brand that has certainly caught the attention of the masses with their eco-friendly and sustainable ethos. However, this reviewer seems to have a different opinion, lamenting the aesthetics of the shoes. To them, the design looks like a sock sewn onto a rubber plate, which can be a letdown for those expecting something more fashionable. The customer service doesn't seem to have fared any better, with the reviewer mentioning the verbosity of the support staff, which has made it difficult for them to get the answers they needed.

The real problem, however, seems to be the comfort of the shoes. The reviewer has tried the shoes and compared them to their own QC shoes, finding them to be uncomfortable. This is a significant red flag as the comfortability of a shoe is paramount in making or breaking a purchase. Moreover, they state that they are probably not as durable as their QC shoes and called them "whimsies."

The reviewer suggested that the process at AllBirds "sucks" and discouraged readers from buying the shoe, stating that they go for other trustworthy brands like ASICS and Nike. They deem the whole brand as millennial idiocy, not impressed by the brand's sustainability initiatives. In a cruel twist of fate, the reviewer was also dissatisfied with the return policy, stating that three days post-purchase, they still haven't received a return label. This was especially detestable to this disabled reviewer, who felt that it was more challenging to deal with the company due to their situation.

In conclusion, AllBirds may not be for everyone. While the brand prioritizes eco-friendliness, some people might find the designs unappealing, and the shoes' comfortability may come into question. It is essential to note, however, that despite not being impressed with AllBirds, this reviewer's experience may not necessarily be the norm.

If there's one thing that can be said about AllBirds shoes, it's that they certainly make an impression, whether good or bad! On one hand, the shoes seem to be incredibly comfortable for some wearers, making them a go-to option for long walks or daily wear. On the other, there are some difficulties that seem to crop up for others, particularly in the form of rubbing or blisters on the heels.

For one reviewer, the first wear of their AllBirds shoes resulted in some serious foot pain that left them sidelined and unable to wear the shoes for a while. Despite trying band-aids and other remedies, the blisters just wouldn't go away, leading to a frustrating experience overall. However, when this reviewer reached out to the customer service team for advice, they were able to provide some helpful suggestions that may have made a difference. Specifically, they recommended wearing socks for the first few weeks to give the shoes time to stretch and conform to the shape of the feet.

Of course, not everyone will have the same experience with AllBirds shoes, and it's worth noting that sizing and foot shape can make a big difference in how the shoes feel on your feet. For some people with narrow feet, it might be necessary to size up to avoid rubbing or pinching. However, for others, the shoes might fit perfectly right out of the box.

All in all, it's clear that AllBirds has created a beautiful and unique line of shoes that have won over many fans. However, as with any shoe or clothing brand, there will always be some hiccups and challenges along the way, and it's important to keep that in mind when making a purchase. That being said, with a little patience and attention to fit, it's likely that AllBirds shoes can be an excellent addition to any wardrobe.

I recently purchased a pair of shoes from AllBirds (allbirds.com) and unfortunately had to return them just under the 30 day period. While they were initially soft and comfortable, after a few days of wear I started to experience pain in my heels. On closer inspection, I found that the heels of my socks had been shredded and I had developed blisters all over my feet. This happened repeatedly after my commute to and from work.

Despite changing socks, I continued to experience the same issue multiple times until I realized that the shoes were causing the damage. It was disappointing to pay over $150 for shoes that caused such discomfort and pain, especially since the $30 runners I previously owned caused me no issues even after a year of use and abuse.

I was hoping for better quality from AllBirds considering their high price point and eco-friendly approach, but unfortunately I cannot recommend them based on my experience.

I have been a loyal customer of AllBirds for years now and have always loved their footwear. My first pair was absolutely amazing and I couldn't get enough of them. Naturally, I decided to buy a couple more pairs and was excited to receive my latest pair. However, I was disappointed to find that the quality of the new pair was not up to par with my previous AllBirds. Despite this, I decided to give them a chance and was even more excited when they announced a special edition pair in a beautiful color that I simply couldn't resist!

I eagerly added the special edition pair to my cart, selected the correct size, and proceeded to checkout. To my dismay, the page crashed just as the transaction was finalizing and I was redirected back to the homepage. I tried adding the special edition pair to my cart again, but unfortunately, it was already sold out. Feeling frustrated, I decided to call their help center and explain the situation. While the customer service agent was polite, they basically told me that there was nothing they could do and recommended that I purchase a different pair instead.

Now, I'm left feeling disappointed and less enthusiastic about purchasing any more AllBirds footwear in the future. It seems that their quality has dropped and their customer service wasn't as helpful as I had hoped. Sadly, I believe I will have to look for other brands that offer the same level of comfort and style that AllBirds once provided me.

AllBirds: The Perfect Pair of Shoes for Comfort, but not Durability

If you're like me, finding a comfortable pair of shoes that fit just right is a rarity. That's why I was thrilled to discover AllBirds website - their shoes come highly recommended by a number of people I know, and I couldn't wait to order my own pair. I have to say, I wasn't disappointed at all - my AllBirds shoes were truly unbelievably comfortable right out of the box. I could walk around in them all day without the slightest hint of discomfort.

Unfortunately, after just a few months of wear - with nothing more strenuous than walking my dogs on the sidewalk - I began to notice a tiny hole developing in the big toe region of my shoes. I didn't think too much of it at the time, but now, nine months on, the hole has grown large enough to see my socks through. This is very disappointing, as the soles still appear to be in good condition.

What could have caused this issue? I suspect it might be because I wear a half size, and my toe stretching that part of the shoe may have made it wear even more quickly. It might be a good idea for AllBirds to begin producing half sizes as well. Alternatively, they may want to take a closer look at the materials they use. Whatever the case may be, I'm certainly more than a little disappointed that I won't be able to order another pair of these great shoes anytime soon.

I recently purchased a pair of shoes from AllBirds and unfortunately, my experience was not great. Although I was excited to receive my new shoes, the free shipping option took well over 10 days. I was disappointed that it took so long, and it seemed like a small inconvenience that could have easily been avoided.

When the shoes finally arrived, I was disappointed with the fit. According to their website, there are no half sizes, and they recommend sizing up. I followed their advice and ordered a size 9. However, when I tried them on, they were much too big. The shoes were too long and wide, and it felt like I was wearing men's shoes. I suspect that they only have one last, and it's based on a man's foot. Even the heel fit was too large, which was frustrating.

I didn't want to keep the shoes, so I returned them and ordered a size 8. Unfortunately, when the shoes finally arrived (after another long wait), they were too small. I was disappointed and frustrated that AllBirds doesn't offer half sizes. This seems like an obvious thing to address, as they could double their business if they did.

Another issue that bothered me was that AllBirds is based in San Francisco, but they shipped the shoes from Tennessee. This seemed like a strange and unnecessary decision, and it made me question the company's overall organization and logistics.

Overall, my experience with AllBirds was not positive. I hope they can make some improvements to their sizing and shipping practices so that others don't have similar frustrations.

I recently purchased my very first pair of Allbirds, and I must admit that I was initially impressed with their casual yet stylish appearance. I expected them to be a great choice for both days at the office and occasional travel. However, my excitement turned to disappointment when I discovered a hole in one of the toe areas soon after the 30-day warranty period had ended.

I contacted customer service, and they were immensely helpful in facilitating the return process. They suggested that I order a size larger than usual to reduce any strain on the front of the shoe. Though the new size is a bit looser than I'd prefer, it's still quite comfortable.

Unfortunately, I've noticed that after only three months of use, the insole is beginning to deteriorate. Bits of wool are shedding, revealing the fibers beneath and making the insoles less effective at preventing odors. Washing the shoes by hand may prolong the lifespan of the insoles somewhat, but given how quickly they're deteriorating, it's hard to say how effective that will be. Replacement insoles are available for purchase, but I must admit that I'm hesitant to spend an additional $15 every three months given that I've already spent $100 on the shoes themselves.

Despite these concerns, I'm still a fan of the comfort and style of Allbirds products. I love the tree loungers, and I appreciate the company's dedication to sustainability. However, I am concerned about the longevity of the shoes versus their cost. I hope that Allbirds will continue to focus on producing top-quality footwear that is both comfortable and durable, so that I can continue to support this innovative company.

I recently purchased the Tree Loungers slip on shoes from AllBirds, and to say that I'm disappointed would be an understatement. The ordering process itself was frustrating, as I was advised to size up since I am a half size, but even then the shoes slipped off my feet and were a safety hazard. After returning the initial pair, I ordered an 11 and while they are a bit snug, they are wearable for knocking around at home.

However, my frustrations continued when I decided to wash the shoes. The washing instructions were clearly copied and pasted from another shoe, as they advised me to pull out the laces, despite there being no laces on the slip ons. As a result of the washing, the shoes shrunk and were unwearable, once again proving that the half size recommendation is a real detriment to customers.

Honestly, AllBirds, it's not rocket science - just make half sizes! I am extremely unhappy with my experience and will not be purchasing from this company again. It's a shame, since the slip-on style of the Tree Loungers and the concept of sustainability were appealing. However, the lack of attention to detail and the inconvenience of the ordering process have turned me off, and I won't be recommending AllBirds to anyone in the future.

I recently had an experience with AllBirds that left me feeling frustrated and disappointed with their customer service. I had ordered a pair of shoes that unfortunately ended up being undelivered due to a mix-up with the shipping company, Purolator. Despite making multiple calls to Purolator, the delivery company still did not attempt to deliver my package.

I then contacted AllBirds to request that they send a replacement package using a different delivery service, Canada Post. However, to my dismay, the replacement package was also sent with Purolator and the same issue arose. It was only on the third attempt, with a package sent through Canada Post, that I finally received my shoes.

Throughout this process, I called AllBirds every day for a week in an attempt to resolve the issue. It was only after receiving the package that I noticed they had sent me three pairs of shoes instead of one. When I called to request a return label for the additional pairs, I was made to wait and ended up being late for work.

The next day, when I called again to request a shipping label for the third pair of shoes, the representative I spoke with was able to send it to me immediately. While the manager, Jin Kim, expressed concern for my experience, I ultimately did not see any meaningful action taken to address my issues.

In my opinion, AllBirds did not provide the level of customer service that I expect from a company. As a result, I would caution others considering purchasing from this brand. While their shoes may be appealing, the lack of proper customer service and communication make it difficult to recommend them over more established brands like Nike or Adidas.