The complaint has been investigated and
resolved to the customer's satisfactionResolved All My Sons Moving & Storage — do not use all my sons movers
resolved to the customer's satisfaction
We used All My Sons Movers to move our furniture and belongings from a three bedroom apt. to a four bedroom house eight miles away. I should have known something was wrong when the company didn't want to send someone out to estimate our load and give us a quote. They did, however, give me a quote of $1900 over the phone when I told him what we had to move. I asked for four workers to help pack and not one of them spoke English or knew how to pack properly. They all seemed like the type of day laborers who normally stand on street corners in SE Portland waiting for work. They refused to pack our TV sets in the original boxes with packing we had saved. Instead our large TV rode on a blanket in the truck despite my objections. They claimed they had to make two trips even though the first truck was only half full. Some of the men rode in the back of the truck with our belongings. Something that I'm sure is illegal with the transportation dept.
They did not deliver some of our better furniture and computers to the new house on the first truck load. My husband was at the new house with cable installers expecting and needing to hook up the computers and when they were not unloaded from the truck along with some furniture, he called me back at the apartment. I called the moving company and was told they were holding our computers and furniture as collateral in case we didn't pay. When I reminded him that I gave him a credit card number, he claimed that the charge did not go through. I said that was not possible because the card had a zero balance and a credit line that would accommodate the cost of this move. He had an inaccurate number and told me he would try to contact the truck that was in route back to the apt. to deliver the computers and furniture to the new house. Something they should have done on the first trip. When they finally returned to take the rest of the furniture and belongings, they told me they couldn't take our large collection of plants from the deck and front porch. I had to tell him that I was disabled and couldn't move these things myself and was paying him for his moving abilities and no one at their office told me they couldn't move plants when I included them in the quote.
When I got to the house later that night the entire house was a chaotic mess. Most of the boxes were not in the appropriate rooms as I had labelled the boxes nor was the furniture placed where I showed them it should go on a floorplan I had drawn probably because the movers couldn't read English along with not being able to speak it.
As I unpacked, I discovered that some boxes were only half full and some were even empty. I discovered that some of my husband's college things were mixed in a box with some of my things that I've had before I even met my husband. There is no way that my husband's belongings could have gotten in that box unless the movers combined them as they were going through our boxes on the truck. I still have not found my two jewelry boxes.
The company charged us double what they quoted me on the phone because of the two truck loads. It was a 24 ft. truck. If they had loaded it properly to full capacity the first time, there never would have been a second trip.
The entire experience with All My Sons Movers was a total nightmare and I do not recommend them. I will never use them again and I warn all people who I know are going to use professional movers not to use them either. They are anything but professioanl. They are gougers, thieves and probably use illegal immigrant day laborers on their crew. Do not use All My Sons Movers!