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Alibaba Complaints 222

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M
12:00 am EST

Alibaba stay away from alibaba for business!

Alibaba has terrible and nasty customer service when it comes to responding to questions on why my accounts were closed. I have been scammed over 10 times on alibaba, and each time I asked alibaba for help, they told me, that since I was a free member, to deal with it on my own with the local police and police in the countries of the scammers, which I did. I have lost over $250,000 and it was never recovered. I contacted the scammers and told them I would report them, they threatened me back, and complained to alibaba. What did alibaba do? They cooperated with the criminals and closed my accounts!

Stay away from alibaba for business!

Beware businesses, watch who you deal with in the website.

Read full review of Alibaba and 7 comments
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jb1988
PK
Send a message
Nov 18, 2010 11:35 am EST

We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

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onlinerefund
NY, US
Send a message
Jul 10, 2010 7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

contact onlinerefund@consultant.com for advice on how to go about the refund of your lost money online, they have help my friend before.

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bowlan211232
Sunapee, US
Send a message
Jun 24, 2010 1:27 pm EDT

if any one was dumb enough to bet scammed on alibaba then you deserve to be riped off.
wake up fools that site is over run with scams.
people trying to sell drugs to jet planes that they don't have.
when some one ask you for cash up front walk away fool.
its a scam.
some scam people by shipping and others but sample cost.
remember it its to good to be true it usaly is.

if they ask for money up front its a scam.

if they ask you to pay shipping on a low cost product its a scam

welcome to the devils playground.

H
H
h gonzalez
MX
Send a message
Mar 09, 2010 3:29 pm EST

since november 2009 I made contact with Guangdong Jiangmen City Yetong Electric Vehicles Company Limited, through a supposed international executive (it was shown on their website as such) named Samuel Xia, our fist contact was through alibaba.com, finally on february we decided to buy and so we order 3 vehicles for a total of 7853 us dlls

After two weeks of having made the deposit, the supplier, represented by Yunjin Guan, says the person that was our contact (Samuel Xia) does not work on the company since a while ago, but he actually send us an email from the very same email account, ( samuel_jmyetong@126.com) saying he didnt review that email often because he had no time!even it was posted on their website as their international contact. He changed it after all my problem.

I need help. We made the transfer 2 weeks go for $7853 usdlls, which were the savings of our lives.

I cant believe Guan says the person has not been working with them since a while ago, yet his name and mobile phone were listed on the website
www.jmyetong.com, on the contact us section, it said clearly Samuel Xia international executive, mobile [protected]

We started negotiations via email since november last year, our first contact with this company was via alibaba, and from there they reached us through the same email account, samuel_jmyetong@126.com
and since then they didnt checked the email or change it or cancelled it. Until now that we made the transfer. It seems quite illogical to me.

We acced to make the transaction since the company is in their 2nd year gold supplier member

If he stopped working with them WHY DIDNT THEM :

1) post and add in alibaba and their website
2) erase his name and contact info from the website
3) cancel the email they showed on their website if this person was still in use of it, or change the password, anything

To me it feels like the supplier's fault, (if even they're the same) by all that am enlisting on top.

After Yunjin Guan knew about the scam, I asked him for help since I am pennyless now and cant go to China, and told him it seemed to me he had some responisbility. The answer he gave is that he was very busy all the time, so he never had time to change the contact info (until now) and that he doesnt have time to check all the employees´s info. I asked him for help to contact this person, and he said he wasnt local. He couldnt reach him. He is busy.

I really need help.

V
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VitaliyKVS
UA
Send a message
Mar 02, 2010 5:50 am EST

There is a good site on which there is constantly an updating of bases of swindlers to whom interestingly look there already more than 7500 swindlers and administrators constantly fill up base antiscammers.net

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naveenkumar9827
IN
Send a message
Feb 26, 2010 6:29 am EST

Shanghai minyue electronic co, ltd www.shiptrustco.com, Hi Kathy Aiying Becky are all freaking prostitues now they dont come online i tried catching them with different id they are still scamming lot of people so here are there new details they are scamming

Be care this are real freaking prostitute kathy, becky, aiying the master of this prostitutes.

The are opeating with new id

shiptrustmain@skype

kathy_Lee@skype

shiptrust03@skype

Number - Tel [protected]

Beneficiary Institution Bank Of China, Putian Branch
Swift BKCHCNBJ73C
Payee: AIYING CHEN
ACCOUNT: [protected]
Bank Address: 76 wenxian road, chengxiang district, Putian, Fujian, China
Company Address: No 258, Wenhua Xi Road, Weihai City, Shandong Province, China
Tel [protected]

any other request please you contact me.

best regards
Becky
yahoo: shiptrust01@yahoo.cn
msn: shiptrust01@live.cn

TEL: 86-[protected]/

[protected]/

[protected]

### them all...they are real mother ###ers and scammers, , , god with punish them like any things, , , there childrens willl born with leprosy and aids

J
J
Jack Daniels
Birmingham, US
Send a message
Feb 25, 2009 11:46 am EST

You're an idiot and deserve to be scammed. After one time, maybe two or three times, of being scammed, you still continued using the site. You're a ###.

ComplaintsBoard
R
12:00 am EDT

Alibaba paid but received nothing

Do not deal with any companies listed on the alibaba site. After being scammed by one company dadexestore, no longer listed on the site (surprise surprise), by a jeng b chang, with follow up e-mails from mr mike brown and mr terry bestsellers (haha). Any sites including bestshop2 (or 3 or any other number) is most definitely a scam do not deal with these people. Do a google search on the addresses for most of the alibaba listed companies and they will be other businesses, local council offices, hospitals, cancer charities, properties listed for sale in estate agents or private residences or anything else other than what is claimed on alibaba.

Read full review of Alibaba and 9 comments
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John Franks
US
Send a message
Oct 17, 2022 8:08 pm EDT

Trendy. Pluswin.Ttuiji store lats .Cicfu. Iam waiting for the response from alibaba

M
M
Manoucheca Luma
US
Send a message
Sep 19, 2018 12:17 am EDT

I'm trying my best to purchase 2 boyshorts, unfortunately I couldn't because I didn't know how contact aliexpress, so please help me with that.I also made a mistake by posting a comment through aliexpress thinking I was writing to them, I want it remove please

M
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meganpuiyee
MY
Send a message
Sep 01, 2018 4:33 pm EDT

Paid for non satisfactory sample...request money for refund but do not do so and just ignore you

M
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Manoucheca Luma
US
Send a message
Sep 15, 2017 3:29 pm EDT

Unsastifiying.

J
J
jb1988
PK
Send a message
Nov 18, 2010 12:06 pm EST

We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

V
V
VitaliyKVS
UA
Send a message
Mar 02, 2010 5:49 am EST

There is a good site on which there is constantly an updating of bases of swindlers to whom interestingly look there already more than 7500 swindlers and administrators constantly fill up base antiscammers.net

N
N
naveenkumar9827
IN
Send a message
Feb 26, 2010 6:31 am EST

Shanghai minyue electronic co, ltd www.shiptrustco.com, hi kathy aiying becky are all freaking prostitues now they dont come online I tried catching them with different id they are still scamming lot of people so here are there new details they are scamming

Be care this are real freaking prostitute kathy, becky, aiying the master of this prostitutes.

The are opeating with new id

Shiptrustmain@skype

Kathy_lee@skype

Shiptrust03@skype

Number - tel [protected]

Beneficiary institution bank of china, putian branch
Swift bkchcnbj73c
Payee: aiying chen
Account: [protected]
Bank address: 76 wenxian road, chengxiang district, putian, fujian, china
Company address: no 258, wenhua xi road, weihai city, shandong province, china
Tel [protected]

Any other request please you contact me.

Best regards
Becky
Yahoo: shiptrust01@yahoo. cn
Msn: shiptrust01@live. cn

Tel: 86-[protected]/

[protected]/

[protected]

# them all... they are real mother #ers and scammers, god with punish them like any things, there childrens willl born with leprosy and aids

R
R
rodeo581
Parksville, CA
Send a message
Mar 13, 2008 1:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have found two companys on alibaba and so far it has work out fairly well but they do some strange things with the invoices they send with my orders
My average order runs about 4000.00 to 5000.00
Dollars but the declared value on the boxes says 300.00 to 500.00 I have told them to stop doing that but they keep on doing it if customs ever finds out im guessing im screwed bid time and will lose my whole shipment I recently contacted a company listed on alibaba www.alhamdgems.net or.com cant remember and ask for prices which they promply did in thier e-mail there was a lint to thier web site so I went to the site and immediatly got hit with a virus I tried again from my home computer and got hit again luckily my virus scanner stoped it I contacted the company and told them that because of thier stupidity they just lost a 5000.00 dollar order the next day an e-mail from them stated that the virus had been removed and I was now free to place my order ya like that is going to happen I sent a letter to alibaba and thier repl wasd worse they thanked me for the letter and stated that they had no way to check to see if that company had hidden virus in thier web site
Im guessing alibaba is a sizable company with more than one person working there im guessing that they must have a computer or two and they have no way of typing in one of thier clients address in and check the web site how #ing stupid am I to believe that crap alibaba doesnt give a flying # who they let advertise on thier site and they care even less about you and I its all about the money
Corporate greed at its finest screw you alibaba

M
M
Missi
Send a message
Feb 19, 2008 6:07 pm EST

I got scamed 2 time on Alibaba and many other people got scamed and more will be scam. China is the biggest scam country

I say don't ever do any transaction with out using Paypal, Credit Card or Escrow.

Overview of Alibaba complaint handling

Alibaba reviews first appeared on Complaints Board on May 29, 2007. The latest review Body kit for AMG GT through Alibaba (bad experience) was posted on Jun 5, 2025. The latest complaint Order #8118188516343559 unrectified dispute/damaged items received including items glued together to appear whole was resolved on Feb 22, 2021. Alibaba has an average consumer rating of 2 stars from 228 reviews. Alibaba has resolved 33 complaints.
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  1. Alibaba Contacts

  2. Alibaba phone numbers
    +86 571 8502 2088
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    China
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    Taiwan
    +1 (408) 785-5580
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    USA
    +39 287 343 476
    +39 287 343 476
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    33%
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    Italy
    +91 226 695 5233
    +91 226 695 5233
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    33%
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    India
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    969 West Wen Yi Road, Yu Hang District, Hangzhou, 311121, United States
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