Alibaba Group Holding Logo

Alibaba Group Holding

Having problems with Alibaba Group Holding?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

969 West Wen Yi Road, Yu Hang District
Hangzhou
United States - 311121

Complaints & Reviews

frauds, liars, scam artists

Buying on alibaba express is a crap shoot. While I did get some of the five pages of jewelry and toys I ordered, much never came and when it did it was not what was pictured. Sometimes they sent doubles and sometimes they sent nothing at all. They never leave you alone. You can explain over and over the truth and their retorts get repeated over and over. This website is a scam. Buyer beware. The different vendors keep contacting you to check in, rate them, re-rate them, write recommendations for them etc. They play blind deaf and dumb when I tried to explain that I never got their goods. They said things were leather when they were plastic. Goods came smelling of mold. Doubles were sent, many not ever sent. I spend over $1000 for shoddy, smelly, fraudulent items and the time it takes to try to square it all up is wasted. The dispute board never does anything. No one helps. I would never buy again from these vendors. Once they have your money, you are screwed.

  • De
    Deb666 Feb 12, 2013

    I have never had any problem with Ali Baba. Ok some of the goods I received was not of the highest quality but I expected that for the prices I was paying. I went on a lot of sites looking at the sellers description and customers comments (I was buying bags) some of the companies sent a very high quality at a good price. I never had any trouble contacting Alibaba with questions. Also the sellers. I used 6 different sellers to compare the quality and prices. Some of the manufactures also invited me to china to visit there factories if I chose them as my main suppliers. I think the escrow is also a great way to buy as well.

    Bahrain
    Middle East

    0 Votes

another fraudsters

Let me start off by saying that everyone I seen posting here about who is scamming and who are not legit...


Why not looking at it all in better way, alibaba.com is a chinese scam to rub the rest of the world...

All these korean and chinese gold so called suppliers who are scamming people, and after reports over and over again they are still in the business on alibaba... Hmmmmm...

Lets try this, post any chinese scam company on alibaba.com support, and your post will be removed in less than 24h, hmmm, thinking, I was scammed by these chinese and alibaba proudly protecting these!!!

So whats the deal... Is the deal here???

Scam on alibaba.com is ok if you are asian company, is that it!!!???

After search and seen many been scammed by chinese and japanese and korean companies on alibaba and they are all still in business on alibaba with the gold status... Let me say this simply these and alibaba... Protecting your own???

I can post endless list of the names and companies and what they doing, what would that help... We are all wasting time here.


Alibaba = new online chiness maffia...

  • Dr
    Drew Nov 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    It was start that he offer us merchandise for a very cheap price (closeout prices) and we was very interest in buy it, and he send samples than we finally place an order with him and then we found it was fraud and he don't have anything as follow

    it was in 4 transactions

    1) $10, 000 on 08/27/10

    2) $10, 000 on 09/01/10

    a total of $20, 000 was given as a deposit for 180, 000 cases of cintron drinks that he might be get it for a cheap price and he promise in an email that if the deal didn't go through he will wire it back to me no later than 09/29/10

    3) $7, 000 on 09/02/10

    4) $1, 000 on 09/03/10

    a total of $8, 000 was wired (not a deposit)for an order of 8000 shamwow's that he simple didn't deliver it

    he told me every day that he will wire it back to me but I'm still waiting

    0 Votes
  • Jb
    jb1988 Nov 18, 2010

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

    0 Votes
  • Ni
    Niplane Aug 24, 2012
    This comment was posted by
    a verified customer
    Verified customer

    SCAM! Beware. I ordered a few samples of tile and paid with my debit card. The next day a lady called and said the prices were incorrect and I would not receive the pieces I ordered and paid for. I was told submit a request to cancel my order but my order "disappeared" along with my money. Do not do business with these scammers.

    0 Votes

scammed twice

Guys my advise upfront is do not trust in alibaba at all. This guys charge the chinese companies a great fee and they give them open doors to do wathever they want and went you want help, well you´re on your own soldier.

The companies that rip me off are hk newcentury and aba industry (also known as totoec and chinamemoryram).

I want to know if any of you have ever buy from a company called yacya? It would be helpfull to know.

Hope that my experience helps people around.

Take care mates, god bless.

paguei e não recebi meu carro controle remoto nitro

Moro no brasil e meu hobby durante os finais de semana é automodelismo.
Esses produtos em meu país são 100% mais caros do que em outros países, por isso decidi procurar esse produto em sites internacionais.
Decidi comprar o modelo thomahank rc car nitro - thunder tiger e encontrei o alibaba, o vendedor gigin lian da empresa cv. Maju. Jaya onde troquei alguns e-mails confiando na transação de compra.
Pois bem, foram mais de 20 e-mails, todos eles esclarecedores.
A compra mínima seria de 3 unidades (cada ao custo de usd 82) totalizando usd 228, 00 através da western union.

Fiz a transação com a wu no dia 18/04/2011 e logo no outro dia o vendedor simplesmente nao respondia aos meus e-mails. Logo ele me bloqueiou no alibaba me deixando sem o produto.

Abaixo deixo os dados do pilantra gigin lian;

Bank mandiri
Kk plaza bdg setrasari 13231
Account no: [protected]
Name: dani ferdian
Swift code: bmriidja (bmriidja)

Or

Western union
Name: gigin lian
Address : jln. Cibeunying kolot no. 15
Rt / rw : 03 / 06​ kel. Sadangserang
​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ kec. Coblong
Postal code: 40133

Não [censored]edil;a negócio com pessoas que tenha esses dados!!! Isso é de alta importancia.

Morte a essa pessoa!!!

http://www.alibaba.com/company/110883388.html

  • Te
    Team Alibaba Sep 16, 2011

    Hi there, this is Sovanna from Alibaba.com’s Hong Kong office. I’m sorry to hear about your experience. Alibaba.com takes the issue of fraud very seriously and we have strict policies in place to deal with it. If you come across any (suspected) fraudster, please report it to: http://resources.alibaba.com/trade_safe/complaint.html. Once you have filed your complaint and, if your complaint is substantiated, the supplier you dealt with will be immediately removed and banned from our platform.

    I also wanted to highlight our Fair Play Fund, which is the first program of its kind to take the fees from an Alibaba.com supplier’s membership and use that money to offset buyer losses if that supplier commits fraud. If a China Gold Supplier is removed from Alibaba.com based on a confirmed case of fraud, the remainder of their Gold Supplier fee is added to the Fair Play Fund, which is supplemented by cash from Alibaba.com.

    If you suspect fraud from a China Gold Supplier, please contact customer service immediately at [email protected] The customer service team will then provide instructions on verifying fraud and applying for the fund.

    We also recommend that you visit our Safety & Security center for more information on how to protect yourself in international trade: http://resources.alibaba.com/trade_safe/home.htm

    0 Votes
  • Al
    albertomacedo Aug 21, 2013

    I need my product.
    Bought with this seller. Kitty lin <[email protected]>
    So far I have not heard from him. He simply vanished.
    40 days does not seem to know the product.
    This is a disgrace to the site Alibaba.com. and CHINA.
    But this will not stand. The world will know.

    0 Votes
  • Al
    albertomacedo Aug 21, 2013

    You guys are a serious company.
    I paid $ 500 for a PC ALL ONE this site that my seller indicated.
    You guys have to answer for these problems.
    Is the name of you that is at stake
    If they are sellers of you, so you guys have their address.
    Find me these thieves, and send me the product or give back my money.

    0 Votes

I paid and have not received my rc car

I live in brazil and my hobby during the weekends is automodel.
These products in my country is 100% more expensive than elsewhere, so I decided to look for this product sites.
I found the alibaba, the seller gigin lian cv. Maju. Jaya company where I exchanged some e-mails relying on the purchase transaction.
Well, more than 20 e-mails, all of them illuminating.
The minimum purchase would be three units (each at a cost of $ 82) totaling 228.00 usd through western union.

I made the transaction with wu on 18/04/2011 and just the other day, the seller simply not responded to my emails. Soon he locks me in alibaba leaving me without the product.

Below the data leave the sleazy gigin lian;

Bank mandiri
Kk plaza bdg setrasari 13231
Account no: [protected]
Name: dani ferdian
Swift code: bmriidja (bmriidja)

Or

Western union
Name: lian gigin
Address: jln. Cibeunying kolot no. 15
Rt / rw: 03 / 06 kel. Sadangserang
Kec. Coblong
Postal code: 40133

Do not do business with people that these data!!! This is high importance.

Death to person!

  • Te
    Team Alibaba Sep 16, 2011

    Hi there, this is Sovanna from Alibaba.com’s Hong Kong office. I’m sorry to hear about your experience. Alibaba.com takes the issue of fraud very seriously and we have strict policies in place to deal with it. If you come across any (suspected) fraudster, please report it to: http://resources.alibaba.com/trade_safe/complaint.html. Once you have filed your complaint and, if your complaint is substantiated, the supplier you dealt with will be immediately removed and banned from our platform.

    I also wanted to highlight our Fair Play Fund, which is the first program of its kind to take the fees from an Alibaba.com supplier’s membership and use that money to offset buyer losses if that supplier commits fraud. If a China Gold Supplier is removed from Alibaba.com based on a confirmed case of fraud, the remainder of their Gold Supplier fee is added to the Fair Play Fund, which is supplemented by cash from Alibaba.com.

    If you suspect fraud from a China Gold Supplier, please contact customer service immediately at [email protected] The customer service team will then provide instructions on verifying fraud and applying for the fund.

    We also recommend that you visit our Safety & Security center for more information on how to protect yourself in international trade: http://resources.alibaba.com/trade_safe/home.htm

    0 Votes

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

have not receive itmes bought

I bought two cellphones from buyer lei wang
Order number:[protected] order date:16 feb 2011 17:36
100% original blackberry curve 8520 unlocked bbm service with logo or without logo brand new condition free shipping by hk post n/a $188.51 2 total price #377.02us


I also bought another cellphone from wu peng
Order number:[protected] order date:29 jan 2011 15:19
Free shipping blackberry 8900, 100% original brand new unlocked gsm quadband cell phone blackberry curve 8900 with 3.2mp camera, n/a $157.89 1
Price $157.89 us
I have not receive none of the three cellphones.

• products & services

Transaction details

_


Express checkout payment sent (unique transaction id #92u71066js044061g)
Original transaction
Date type status details amount
Feb 16, 2011 payment to aliexpress.com completed... -$377.02 usd

Related transactions
Date type status details amount
Feb 16, 2011 charge from credit card completed details
Bds$770.17 bbd
Feb 16, 2011 currency conversion completed details
-bds$770.17 bbd
Feb 16, 2011 currency conversion completed details
$377.02 usd
Total: -$11.23 usd

_

Business name: aliexpress.com (the recipient of this payment is non-u.S. - verified)
Email: [protected]@service. Alibaba.com
_

Total amount: -$377.02 usd
Fee amount: $0.00 usd
Net amount: -$377.02 usd (equals - bds$770.17 bbd)

_

Conversion from: -bds$770.17 bbd
Conversion to: $377.02 usd
Exchange rate: 1 barbadian dollar = 0.489528 u.S. Dollars
_

Item amount: $377.02 usd
Sales tax: $0.00 usd
Shipping: $0.00 usd
Handling: $0.00 usd
Quantity: 1
_

Invoice id: [protected]
Date: feb 16, 2011
Time: 17:38:10 pst
Status: completed
_

Shipping address: no address provided
_


Business contact information

Customer service url: http://www.aliexpress.com

Customer service email: [protected]@service. Alibaba.com

_

Funding type: credit card
Funding source: bds$770.17 bbd - mastercard card xxxx-xxxx-xxxx-7696

This credit card transaction will appear on your bill as "paypal *aliexpress".


This transaction is subject to a buyer complaint or a chargeback. Go to the resolution center to learn more on resolving this issue.
_

Description: you have sent $377.02 usd to aliexpress.com with paypal

big scammer

Alibaba, big scammer, warning!!!,
Please be advised that if you do business with alibaba and its suppliers, you will be scammed/robbed
Alibaba works in partnership with those fake suppliers from china, and together they scam or robbed people. Alibaba charge a lot for suppliers to become gold supplier, and alibaba says if suppliers are gold member, they are trustworthy and customer can go ahed and do business with them. More over, alibaba says gold suppliers are certified and their business are verifed, but you paid to them for goods and you never come back to know any thing from those scammers. If they send you something that is an april fool card, empty box, so they can generate a tracking number (rr852023233cn or ee201900765cn) I have been scammed/robbed twice wihin the last 4 moths. The first one was with this guangzhou guanzhai import & export co., ltd. (www.gzgtec.com) and its contact sally; I lost $475.00 usd for an order of usb keys and memory cards that never were shipped to me. Two months ago I was scammed/robbed again, by china bloom creation limited company (http://www.cnbloom.com) and it manager amy. I lost $775.00 usd for the second attempt to get usb keys and memory cards. They only thing I got was a fake traking number and later I got a little box that arrived to me 2 months later with empy carcases of memory cards. So they have stolen from me $1250.00 usd. Alibaba washed theris hands saying that you should report the crime to your local police deparmtment. Are you kidding me? Our local police deparments in the world don’t care about a crime happened some where in china. So the only way to stop these scamers is by alerting as many people as we can, so they don’t get robbed. If you are about to do business with a alibaba supplier; before doing that, writte me an email and i’ll be happy to provide you with more info about this scammers.

try and lay a complaint

Make a complaint to alibaba.com about being taken from a company that hey have promoted as being gold verified and honest! Now you have been taken by this company they disappear from alibaba.com and then try lay a complaint via the complaint form online - here is the real scam 100 times I have tried and what do I get after I try to submit this "tebsite error try again later" there is the real scam.

fraud

There is no question that I have been a victim of the alibaba site!!!
The usual problem. After I paid the money to the bank they asked me
To pay more money, and basically my money is gone.

The question is why we, that have been victims of this site, do not join our voices
To complain and ask from both the alibaba com and the individual merchands to
Return our money.
I believe that only international pressure with help from our countries could clear up
These crooks that they do their business totally free.
My e mail is [protected]@windowslive.com

stupid alibaba

Alibaba # you. Whose the stupid # owner of this stupid scamming website? I want to fight you. # you. I am going to china this january with my fighting squad. I have contact some of my allience gangster in china. We are the hooligan. We coming to china. Alibaba and those stupid scammer are cooperated. My allience from china found out jack ma is the stupid #. They will investigate in a 2-3 weeks more where jack ma. I am not worried so much. I can't find the real scammer but it's ok. I has been scammed usd8500. I am going to kill this stupid sick # jack ma. Jack ma you are the #ing disrace of china. You will end up dead. Stupid jack ma.

  • Jb
    jb1988 Nov 18, 2010

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

    0 Votes
  • Ba
    Babeej Dec 07, 2010

    HAHAH - I love it! I wrote something similar to you DIRECTLY to Alibaba - that is after I filed a dispute with my bank and they were gracious enough to give my money back. Simply put: I'm asian and I URGE EVERYONE to NOT use this site!!

    0 Votes
  • To
    Tonie Price Dec 15, 2010

    Thanks for the tip, you can try Ordering in Chinabuye for your gaming needs, they ship fast and always in good condition. you can use paypal for faster transactions.

    -1 Votes

I would not use or recommend this site to anybody

I used this site for business and found so many thieves were using it to con money and not supply the goods. Alibaba doesn't seem the care and would not even assist in recovering the money. I would not use or recommend this site to anybody.

  • Ke
    keedox Oct 18, 2010

    ALIBABA.COM IS MAINLY FRAUDS AND SCAMS!!!

    0 Votes
  • Jb
    jb1988 Nov 17, 2010

    I had the same problem. I lost a huge sum of money on Alibaba. I am making a particular forum for these sites where only those who have been particularly scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. This forum provides free of cost reports, how-tos and a definitive guide to those who are a newbie in the sourcing business. To make this happen I need your assistance. Please contact me at hujelabs[at]gmail.com

    0 Votes
  • To
    Tonie Price Dec 15, 2010

    i would like to recommend ordering in Chinabuye. they ship your products fast and you can get it on time. all products are high quality and always in good condition.

    -1 Votes
  • Yo
    yo156 Dec 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    this site sucks and some crime busters should get on here. Adobe should crack all the bar studs that are selling pirate software for cut price

    0 Votes
  • Yo
    yo156 Dec 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    sorry I was talking about alibaba

    0 Votes

selling fake goods

Alibaba.com has a site to source equipment. I used it to get usb flash memory. I put in what I wanted and two names popped up.

Ms. Laney huang
Nanchang city xinrui commodity trade co.
Baigangcun committee xiaolan industrial garden
Jangxi
China
86-150-[protected]

Or

Ms. Yuyan zhang
Changzhou foreign trade bases imp
Shanghai
China
0086-21-[protected]

I wrote both of these companies.

One of the responses was from someone names cora @ topelectronic.net. I assumed she was part of one of those original two. Actually, I didn't notice the name of the company was different.

She had the best deal for the micro sd cards and the usb thumb drives, so I sent her the money. After that I had more trouble contacting her. The only way she responded was when I pretended to have a larger second order. Eventually I did receive something in the mail. What I received was only some usb thumb drives that didn't work. Not only did these drives not work, but they were fakes.

I tried to contact alibaba.com. The company has put lots of roadblocks in my way. I filled out a bunch of forms. Finally I was told the company could not do anything because the name of the company topelectronic.net was not in their database. Topelectronic.net must have picked up my information from one of those original companies listed in alibaba.com, but I cannot prove it.

In the end I lost around $150. I have not figured out why yahoo would want to buy such a company as alibaba.com.

  • Jb
    jb1988 Nov 18, 2010

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

    0 Votes
  • Ma
    Mago Nov 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I debated about whether I should share this story, but at the end I decided that my experience might help prevent someone from falling into the same scam as I did. At the time I was young, inexperienced and financially naive. Since then, I’ve learned and improved based on my past failures and eventually went on to run a small but profitable home business by making money online with ebay, at least for a modest period of time.

    It All Started With Too Much Greed

    Shortly after college I decided I wanted to start a part time side business selling merchandise on eBay. But first I needed to find a wholesale supplier. After some research I decided I wanted to focus on consumer electronics such as GPS navigation devices and Apple iPods, and concluded my best bet at finding a supplier would be through a free network site like Alibaba, that helps connect sellers with buyers of goods. Little did I know at the time, but sites like Alibaba are crawling with scammers and evil doers.

    I ultimately decided to focus on selling Garmin and Tom Tom branded GPS units. After a few searches, I was amazed to find numerous sellers offering brand new Garmin GPS units for very little money. The Garmin GPS model I was interested in buying in bulk retailed for more than $1200 on eBay at the time. The sellers I found on Alibaba were offering each unit for only $700 each. The asking prices were exceedingly low, but sadly I was too overcome with dollar signs in my head to realize that the offers were likely too good to be true. I essentially had blinders on and was too busy calculating all the profit I was going to make by selling these units for such high markup. Eventually I narrowed down a potential seller.

    Greed Prevented Me From Recognizing the Warning Flags

    When you are overcome with greed, it is hard to think clearly, even when a clearly fraudulent transaction is staring at you in the face. I should have been more aware of all the telltale signs that the seller was likely a potential scammer and a fraud. First of all, the seller provided me contact information based in Indonesia, a country like Nigeria that is notorious for being a hotbed of scammer activity. He also provided very limited company background information that could be used to verify his personal or business identity, or determine his true geographical location. The phone number he provided me did indeed work, but I should have realized that nowadays with VOIP technology, phone number locations are very easily faked. It’s easy to reside in one country and still obtain a temporary, disposable local phone number from another. Even paid identity authentication and verification services are subject to abuse and illegal manipulation as well. It’s not all that difficult for online scammers on Alibaba or any other Internet exchange service to obtain a genuine TrustPass or Alibaba Gold Membership certification using falsified identification.

    Another thing that should have raised red flags was the fact that the seller offered to pay for shipping, which is an extremely unusual practice for first time wholesale purchases, especially since international shipping can be quite expensive. The seller also insisted on rushing the sale, frequently threatening to end the lucrative deal if I continued to demand more verification information and not move forward with payment. But otherwise, the scammer was extremely convincing in the way he portrayed the deal as completely legitimate. Rather than thinking that the sale was a scam, I just thought I was getting an excellent deal.

    Because I was so motivated by greedy emotions, I was more fearful of losing the lucrative buy than I was of being scammed. There were so many warning signs that I simply ignored, such as the seller refusing to accept Paypal or even credit card payment. Instead, he demanded payment through bank wire transfer. If I had conducted more due diligence, I would have known that unlike Paypal or credit card transactions where my money would have been protected, bank wire transactions are permanent and irreversible once properly executed.

    I Fell For the Trap – Hook, Line, and Sinker

    Ultimately I sent him over $2, 025.00 through bank wire transfer for 3 sample Garmin GPS units. Once he had the money, he disappeared without a trace. I attempted to contact him through the phone number he provided me, but the line had been disconnected. He never responded back to my e-mails and I never received the merchandise. My money was gone and I never recovered it.

    Afterwards, I felt very stupid and ashamed, but I learned many valuable lessons as a result. I’m glad I experienced this hard knock life lesson earlier in my life when the potential stakes were lower. I thought something like this could never possibly happen to me, but it did, and I allowed my greedy emotions to get in the way of rational caution. You and I, we may think we’re very smart and that we’re so clever, but we are only human, and still susceptible to basic human emotional irrationality. It’s difficult to control emotions like greed, fear, and pride. So my friends, it’s important to always stay vigilant – scammers are everywhere and one day you might be in their cross hairs too.

    0 Votes
  • Ri
    Richardmichael Mar 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a product from Jeff Teng via Alibaba. The product did not include a leather case as shown and the product does not work well. I complained to Alibaba and a few weeks later they say they tried to call me. They never left a message. They released the money to him and and told me tough. I gave the merchant a poor rating. Alibaba removed my poor rating of the merchant. He only has glowing comments now. Wonder how many poor ratings they remove to make their merchants look good?

    0 Votes
  • Cr
    Crispen Apr 17, 2011

    From my searching I have found that it's not just a few unsavory dealers associated with Alibaba at the root of the Fraudulent activities but Alibaba seems to be the Fraud itself. People out there trying to make money through dealings with Chinese companies are subsequently fleeced of there funds in a crewel manor. You can get the names of as many Alibaba companies as you want to find the best price, most likely you will be emailing these so called companies thinking you are talking to innocent young women who wouldn't hurt a fly but you are not. You will agree to a price and sent an invoice to which you have to forward money through Western Union or wire transfer. In my case the product was supposed to be shipped, in most cases there is no shipment others that do get shipped will be junk. If you actually do receive anything and told to ship it back for exchange you will see nothing come back. Alibaba is a well orhistrated scam from China to fleece anyone trusting enough to to think they are dealing with reputable companies only to just throw their money into the wind. I have yet to understand why Chinese authorities have not tried to shut it down as the only thing I forsee is that people wanting to do business with legitamite Chinese companies will not know who to trust and stop. Anybody who sees the name Alibaba should turn and run like hell. If I knew enough about computer programming I would be trying to setup some sort of redflag program so if somebody typing in Alibaba a big red stop sign would flash in their face. I too was taken by them and after complaining I had not gotten one of their associates when it was them that provided the names to me. Run hard and run fast when you see Alibaba.

    0 Votes
  • Er
    ericbkendrick Oct 22, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Alibaba, although huge, has become completely void of any customer service. I ordered a product, was told that I would receive it within 15 days. Close to the 15th day, I receive an email stating that the ship date would be moved back about 2 weeks. After 2 weeks had gone by, I receive an email saying that my product was on the way. It never arrived. When I tried the tracking number associated with the order, it could not be found. Finally after about 5 weeks from placing the order, I asked for my money back because Alibaba does not have a way for me to call them. Their so called "virtual customer service" is a joke. The guy that invented Alibaba is a billionaire, too bad he nor anyone else in that company gives a crap anymore. I would not use Alibaba

    0 Votes

all thieves

My dear friends you want to buy from alibaba.com site? Listen to this: 7500usd I lost!!! All the system is thieves! Gold thieve suppliers, alibaba site is a totally thieve, people inside in the banks are connected also, transfer companys also... I want it to make a compliant they block my pc... You have no idea whats going on!! Run away from alibaba before is too late... Run!!! Otherwise ampty your pocket and give them your money... Alibaba global trade thieves alert starts here... Run away runnnnnnnnnn!!!

  • Sl
    sleiman arbaoui Sep 23, 2010

    i have purchased un sample of Blackberry 9700 phone from alibaba member this is his mail box [email protected]
    i have paid the full amount for the phone true the bank in Lebanon TT, and i have send the paper work to this supplier and he promised me to send me the phone within the 7 working days the transaction was made on the 8/9/2010 and today the 23 of september still not geting the phone, i have contacted the person asking him about the phone he allways saying i'm going to check the payment and never came back. please tell me what to do

    0 Votes
  • Za
    zagor66 Sep 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    mr adams can you help me? i lost so much money from this thieves!!!

    0 Votes
  • Ad
    ADAMS.FETCHER Sep 26, 2010

    Hello, You still stand a chance, the compensation is still on.contact me at my mail box([email protected]) so i can give to you the contact details of the President of the ANTI-FRAUD COMPENSATION BOARD ASAP for more information.

    ADAMS

    0 Votes
  • Ad
    ADAMS.FETCHER Sep 26, 2010

    Good Day, just read through your complain on alibaba.i was also scammed by Sunrise East Asia Culture Art Development Co., Ltd. $2800.In the past 2 weeks i was contacted by a body in west Africa who have been of great help to me getting a compensation on money duped from me as a representative of my company.Presently i have been refunded and have balance my shortage with my company.Feels so great.If you still wish to get a compensation on money scammed contact me so i can give to you contact of agency conducting compensation.([email protected])

    SINCERELY

    ADAMS

    0 Votes
  • Jb
    jb1988 Nov 18, 2010

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

    0 Votes
  • Te
    Team Alibaba Sep 16, 2011

    Hi there, this is Sovanna from Alibaba.com’s Hong Kong office. Alibaba.com takes the issue of fraud very seriously and we have strict policies in place to deal with it. If you come across any (suspected) fraudster, please report it to: http://resources.alibaba.com/trade_safe/complaint.html. Once you have filed your complaint and, if your complaint is substantiated, the supplier you dealt with will be immediately removed and banned from our platform.

    I also wanted to highlight our Fair Play Fund, which is the first program of its kind to take the fees from an Alibaba.com supplier’s membership and use that money to offset buyer losses if that supplier commits fraud. If a China Gold Supplier is removed from Alibaba.com based on a confirmed case of fraud, the remainder of their Gold Supplier fee is added to the Fair Play Fund, which is supplemented by cash from Alibaba.com.

    If you suspect fraud from a China Gold Supplier, please contact customer service immediately at [email protected] The customer service team will then provide instructions on verifying fraud and applying for the fund.

    We also recommend that you visit our Safety & Security center for more information on how to protect yourself in international trade: http://resources.alibaba.com/trade_safe/home.htm

    0 Votes

alibaba scammed me

Someone on alibaba network called
Foshan city nanhai kaishuo hardware electrical firm

But it could have been alibaba, since there is no record of a company like this.

Alibaba is profiting everyday from these scams, the more companies they drop, the more money they make by signing them back up again.

Profiteers of scams is fraud and this is international fraud.

They took me for $1430.00 usd

The company was only up for three months.

Alibaba security team or whatever theya re called,
Has sent me emails requesting various documents, etc, the company is already removed.

I requested alibaba.com address!!!

And they refused to provide!!!

I asked over six times for there address, I want to talk to them not this imitation company. I will travel to china, but they have refused the address.


Can someone please post the addresses to alibaba.com, jack ma, and company?


_

Recent emails below, alibaba refusing to give out there address!


Dear xxx,

Thanks for your email. This is felice from alibaba.com online security dept.

I am sorry, xxx. If you have documents to us, please kindly send them by email or by fax. We will respond to you within 3 working days.

If you have any further questions, please contact us at anytime.


Sincerely yours,

Felice

Online security department of alibaba.com



Learn useful tips on identifying scammers on alibaba.com

Safety & security center

http://resources.alibaba.com/trade_safe/home.htm


=original message text=
From: xxx
Date: wed jul 07 16:10:01 pdt 2010
Subject: re: alibaba hq address

Hello felice,

No, please provide your addresses that are located in china so that we can have my peoples contact you in person face to face in china.

If you locations in usa please provide those also.

Thanks xxx


Date: wed, 7 jul 2010 02:07:56 -0700
From: [protected]@service. Alibaba.com
To: xxx
Subject: re: alibaba hq address


Dear xxx


Thanks for your email. This is felice from alibaba.com online security dept.

If you have documents to you, please kindly fax to us directly. Our fax number is 86-0571-[protected]. Thank you for your understanding.


If you have any further questions, please contact us at anytime.


Sincerely yours,

Felice

Online security department of alibaba.com



Learn useful tips on identifying scammers on alibaba.com

Safety & security center

http://resources.alibaba.com/trade_safe/home.htm


=original messagexxxx
Date: tue jul 07 16:20:24 pdt 2010
Subject: alibaba hq address


Hello felice,

Can you please send me your address?


Thank you, xxx


=original messagexxxx
Date: tue jul 06 19:20:24 pdt 2010
Subject: alibaba hq address


Hello felice,

Can you please send me your address in hong kong and the alibaba headquarters address?

This is for my people in china.

Thanks, xxx


From: xxx
To: xx
Subject: re: send trade dispute
Date: tue, 6 jul 2010 20:05:18 -0600
Please send me your physical address in hong kong and headquarters address,
So I can have my people in china reference your office location on litigation documents.

Xxx


From: xxx
To: [protected]@service. Alibaba.com
Subject: re: send trade dispute
Date: tue, 6 jul 2010 20:01:42 -0600


Ok I will look over and send to you. Can you send your mailing address?

We would much rather take care of problem with these problem companies ourselves.

Can you provide location?
Can I have police officer call you from china or usa?


Thanks
Xxxx

  • Co
    courtney.g.hearl Oct 31, 2010

    Well i had same experience with alibaba.com. I usually go with Chinabuye, this is online shop from China, very prompt and good quality products we can get from there. Best service too..

    0 Votes
  • Jb
    jb1988 Nov 17, 2010

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

    0 Votes
  • To
    Tonie Price Dec 15, 2010

    Never received my product that i have ordered, it is so nice i tried ordering in Chinabuye and the shipment is fast and every products is always in great condition.

    -1 Votes
  • Ph
    Philips Smith Jan 15, 2011

    I tried to contact chinese supplier through Alibaba. After that, I suddenly found another website China.cn) has all my information including email contents I did through Alibaba, and they published on their website. Did Alibaba sell my information China.cn, or Alibaba's websiste has serious sercurity problems? I will never use Alibaba.

    0 Votes

dishonest

I wish to warn as many people as possible of the risk of dealing with companies listed on alibaba.com.
Alibaba cannot be trusted, they list bogus companies who offer goods at very low prices, accept payment via tt and do not send the goods. Alibaba is no better than these companies as it makes money from their dishonest activities and lists many of them as gold suppliers implying that they are honest traders.
Alibaba will not help people who have been robbed in the recovery of their money and will not take any responsibility for the loss.
Please avoid alibaba and the companies they list. I am speaking from experience; I lost a large sum of money dealing with a gold supplier who proved to be a fraud.

  • Jb
    jb1988 Nov 17, 2010

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

    0 Votes
  • Ja
    Jacana Paper Company Jul 06, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I agree with all at this forum based on alibaba.com fraud issues etc. I happen to join this B2B site about two weeks aback. During this period I had the opportunity to read a lot of comments and fraud do to innocent buyers, who trusted the Chinese Gold suppliers. I did searches to find suppliers from other countries with no success, as any time a search is done it will only show Chinese suppliers no matter how much i try to finds other country suppliers. This is to show they only want their own citizens to sell globally. Chinese sellers pay a very small amount the come gold suppliers. I had no time to complete two weeks as a seller/buyer I received an email asking me to become gold supplier, i wrote to them back asking why should i become one as I have not even made a cent since I joined as free member and the amount of fraud. They insisted I become a gold supplier. I did not reply to the following emails, to my shock & surprise they blocked my account with instructions to pay US$1500 & more to become gold supplier. I wrote to request that I only have my government registration document only and that's it they never reply to my emails. ALIBABA.COM is a large knitted fraud website they only want outsiders to pay large sums with no secured service.

    0 Votes
  • Ja
    Jacana Paper Jul 13, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Please allow me to comments on our personal experience with alibaba.com. I agree with the scams on alibaba.com. We are a new home based company legally registered in June, 2015. We recently joined alibaba.com despite reading all the negative comments. Within one week of joining we received an email from alibaba sales department indicating to pay US$1300 plus to be come a gold supplier or have our company account barred. I communicated with the related department indicating that we are a small company reselling products and do not have such funds at hand and we have not generated any income from the site etc. I told wrote to them and requested if our company's registration certificate will be sufficient they bluntly refused asking us to provide warehouse stocks, building with company name, trade shows attended, office interior with staff etc. Despite several exchanges of email they keep insisting that we pay the funds and will not try to understand what a genuine business person have to say. Have also noted when a search is done for suppliers or manufacturers form other country on their website will only result in Chinese suppliers. What this proves is they are only interested in Chinese suppliers get global business. What a way to make money they are not a friendly website they seems to be favoring their own.

    0 Votes

paid no product ship

My daughter have saved her pocket money for 12 months to buy a yahama motisf xs8 keyboard assisting her in...

don't order nothing from this company plus all the other companies advertising on this site.

Alibaba.com is a scam they never check people who post on this website after you complain they delete the subject. I think no one should order anything from this site unless they are willing to lose there money. If you wanna know whats going on just log on to alibaba.com and pick any company you what and google it up. For example; this company http://www.colormobile.en.alibaba.com/ is shown as a golden members is alibaba.com but it got over 100 complains on google but nothing ever been done till this week. And they may just changed the name. So do not buy or order nothing from alibaba.com
Ron.

  • Jb
    jb1988 Nov 18, 2010

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

    0 Votes

how to avoid

Now china become the world factory, and export every field products to all around the world. So for company...

fraud

Buyer beware about alibaba.com

I have tried on three separate occasions to purchase a nikon camera and lens on alibaba.com. Each time the merchant was friendly and helpful until the transaction was complete. I was assured that the item would be shipped quickly.in each instance I never recieved the items ordered. I was ripped off by the merchant. I am now working with paypal (not really helpful) and my credit card company to reverse the charges. When I contacted alibaba.com they told me if I win a law suite against the merchant, they will remove them from its web site. Until alibaba.com does a better job policing its site, I would not use it.

  • Mi
    Michael Webber Feb 13, 2010

    Make your dénunciation on www.AlibabaScam.com and help other one to prevent and warn about the risk of using Alibaba.com platform.

    0 Votes
  • Ra
    rasheed momoh May 06, 2010

    I purchased 3 phones in alibaba from OK BUY TRADE COMPANY. www.okbuytrade.com. After payment of $960 they have refused to reply me and my money gone with the wind.

    AVOID OK BUY TRADE CO in china!!!

    0 Votes
  • No
    nonlife May 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Thieft supplier : OKBUYTRADE.COM and SZVIETERTRADE.COM (GOLD SUPPLIER) before and current my transactions. And these website worded again, but the assistant names on trademanager was change "alina in ella".
    I am pained to see how many times you have empathy for the thieves and no compassion for the victims.
    I believed you when you told me you could help me and if you're not in cahoots with the scammers as I had suggested a first time here and told you do not like because when you make me believe that you punish the unscrupulous and the way is still on you trademanager Alibaba and certain of your lists as not thieves! I'm sorry to say you are here "Alibaba and 40 Thieves" you carry your name.
    've Seen in your listing of names that fraudsters: OKBUYTRADE SZWIETER AND ARE NOT scammers ????? Almost $ 4, 000 stolen and they told me you had bothered me, the victim during a long month to provide evidence by car over, a mammoth task! Coincidentally, the day I made commpris scammed me, someone in your branch ETOCN, I disparaged your first system for Alibaba pigeon that we represent to you, to praise the merits of an alternative route created by consolidating suppliers you supposedly handpicked. Even at this stage, there is always the bad seed, you had the brilliant idea to offer your service to buyers and so on. You are the leaders who are primarily alibaba thieves, scammers and their methods more sophisticated are your rabateurs. I "concluded that over here goes, the more there a. Poor us non-Asian who continue to be ripped to the bone by Asians, who were mostly formatted to fly with us" and hehe haha "and" give me a chance "" want want "and names like alina, ella Minitel Rose etc. ...
    WARNING OKBUYTRADE AND SZVIETERTRADE ARE THE TIEVES A SCAMMERS. The manager name is PING PING SHEN, her speciallity is to take your money by every methods : TT, Western union, transfer wire, moneygram. He's don't like Paypal, he has affraid it.
    Here is the bank of china : Montant : 2 823, 50 USD Bénéficiaire Prénom/First name : PING PING Nom/Last name :SHEN OKBUYTRADE.COM Banque/Bank: BANK OF CHINA XIAMEN BRANCH SUB-BRANCH 6168 ZHONGSHAN ROAD SIMING DISTRICT XIAMEN CITY ZIP Code : 361006 CHINA
    Swift : BKCHCNBJ73C Compte bancaire/Benk’s account: 4552301-0188-128918-1
    where I issued an order for a transfer I've ever received, in addition to saving time it sends you an ID tracking as a decoy while you wait for your goods, it has already gone.
    On its website address is: OKBUYTRADE : E-mail: [email protected] MSN:[email protected] TEL: <끄ᒹ> +860592-673-0261 +86152-5929-2261
    Address: 6168 zhongshan road, siming District, xiamen city,china Zip:361006
    What do you notice? These are the same addresses. I recorded all our discussions on Alibaba Trademanager for weeks, and this recording shows a well-oiled scam, that minds have little intelligence can not develop if they are not helped.
    OKBUYTRADE ally SZVIETERTRADE working together to rip. The assistant who was responsible for the dirty work, or I should say that the manager himself PING PING SHEN which is given as first or LAN LUO Alina betwin March and April 2010, and today ELLA is given as the name. Maybe it's a drag! What do I know???
    Finally I would have accused does not do business with these two websites. Here is our cut tchat on Trademanager :
    IRENE MYRIAM PREVOT: (16:39:12): no you are not obligate to have paypal account because i'm retailer i can paid service or prestation when the supplier don't has paypal account is "the unique payment"
    IRENE MYRIAM PREVOT: (16:40:49): i can't speak english well and i have difficultes to explain you good
    alina a: (16:42:21): dear, can we make it easy???
    alina a (16:47:51): [email protected] this is our financialer's mail address..
    6Date:2010-03-27 IRENE MYRIAM PREVOT (16:48:25): it's the billing adress email?
    alina a (16:50:02): the facturation or billing who are not have the paypal account .
    [email protected] this is our financialer's mail address..

    0 Votes
  • Jb
    jb1988 Nov 18, 2010

    We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

    0 Votes

scammers

Alibaba.com (trade website) are the biggest crooks ever! Alibaba allows any company that advertises on their...

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem