Latest Reviews and Complaints
My wife and I purchased a tombstone from A & K Custom Monument Service for over $5,000.00
My wife and I purchased a tombstone from A & K Custom Monument Service for over $5,000.00. Included in the price was the cost of manufacturing the stone, installation of a foundation to mount it on, and placement of the stone when it was finished. After the stone was finished, A & K then hired a subcontractor to install the foundation. A cemetery employee installed flags to mark where the foundation was to be installed on the plot of land we owned in that cemetery. (We have photos to prove that) However, the subcontractor A & K hired disregarded those flags, installed his own wooden stakes in an area not owned by us and poured the concrete in the wrong location. My wife and I visited the cemetery before the stone was installed and found the problem and reported it. A & K has said: "This is not our fault, but of course it is our responsibility to make sure all is correct." They have also said: "The plans have been in place to remove the concrete and install the new foundation, but the typical lead time on having a foundation done is 6 weeks or so, and we look forward to installing your monument once all has been done." Hence the words - "6 weeks or so." "Or so" could mean a month, 3 months, 6 months or a year. My wife and I have given A & K Custom Monument Service until the end of June 2022 to fix all this or we will take legal action against them.
A&K Custom Monument Service Reviews and Complaints
A&K Custom Monument Service’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of clients are dissatisfied with their memorials.
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