Airports Company South Africa review: Slow transit and security at OR Tambo during peak times
Wednesday 30 September - at around 9h45, only two transit immigration officials working at peak hours when large flights from Europe have landed. Only one security desk open, resulting in people missing flights, having to run length of OR Tambo to catch connecting flights. The staff were slow, disinterested in whether or not a flight was being missed and lack of compassion. This happens all the time with connecting flights and travellers having to ask others to jump the queue causing distress and anger.
Desired outcome: Please ensure you have sufficient staff and desks open at peak hours to manage this. Also more training as they are usually on their cell phone and deliberately being slow to handle. No compassion at all, they dont care.
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