AirAsia / flight delay

25 JALAN NONG CHIK, Malaysia

My booking reference was CU6J4N

I was on flight AK 6173 from AOR to JB with my 70 year mother on 10.3.19

We were supposed to depart from AOR at 4.50 pm but was delayed till 12.50 midnight

It was an obvious 8 hours delay and we have gone through a tiring long waiting at the airport. As the airport staff only advised us indicative flight departures past midnights, I have no choice but to bring my aged mother was was on suffering high blood pressure to a nearby hotel (TH Hotel) where we waited at the hotel lounge as it offers a more comfortable place to wait for her rather than in the airport. As a result I have to fork up unnecessary returned taxi fares and meals expenses.

Its very disappointing ordeal as Air Asia did not provide assistance in the form of hotel accommodation and only offered a cheap fried rice packet boxes to us.

I am demanding for a rightful compensation from your airline failing which I will bring this complain to MAVCOM which are now awaiting us to revert to them after receiving your reply


Mohamed Shariff Bin Mohamed
(H/P No: [protected])
email ; [protected]

Mar 19, 2019

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