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Air Wick
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Air Wick
reviews & complaints

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110 complaints
4 resolved 106 unresolved
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K

Air Wick - Airwick essential mist air freshener

I purchased an airwick essential mist air freshener a few weeks ago. I noticed today that a lot of the fragrance oil had collected on the outside of the air freshener after lifting it off of my dresser I saw damage all around where the air freshener was. This was a ring around where the freshener sits on my dresser that was white that has completely removed the varnish from my dresser. Their was also several bumps in my dresser all around where this product was placed. After throughly cleaning the area I underneath with alcohol I saw it was caused by the fragrance oil which is leaking out of my air freshener.

Desired outcome: Full refund

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W
3:46 pm

Air Wick - New Lavender plug in

I have bought your lavender plug in for years as I love the way it smells and always had compliments the last one I bought was of a different colour thought nothing of it but oh the smell was so horrible even I had to turn it off, why oh why when a company has a product that works they change it and it’s never for the better, I will not be buying it again .what a waste of money.

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A
2:23 pm

Air Wick - Essential mist

I had bought 2 of these. One for me and one for my grandma. I honestly hardly use mine but has always seemed to work fine. My grandmas on the other hand keeps leaking the oil and stops spraying. She just told me again that it wasn't working so I tried changing batteries. After doing that it wouldn't light up at all. After trying a few times I smelled something and realized the thing was smoking. Ran outside and took out the batteries and it was still smoking. Now I am afraid to have mine in the house.

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L

Air Wick - Product

I have been using Air Wick diffusers & sprays for quite a few years and always just left the issues with the product. Over the years the diffusers that I buy only work for a few days then it stops, I replace new batteries and still won't work unless I switch it on and off and then again it only sprays once and then stop again. Over the years I just threw away the broken product and buy new ones, but every time I sit with the same issue. I buy 4 units with sprays per month, and then 3 out of the 4 don't work. The company must look at the production of the diffusers. It took me years to complain but I am a really unhappy customer. I already threw away 2 out of the 4 that I purchased this month. At first, I thought it might be the batch that I am buying but my sister have the same issue with her diffusers. Unacceptable :(

Desired outcome: Firstly i would like for the company to have a look at the product and provide feedback as i would like to continue using the product, I would like if you can replace a few of the units that i have lost over the years

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N
6:19 am

Air Wick - Airwick freshmatic refills

Hi i have been buying airwick freshmatic refills for a long while now but the last 4 i have bought stopped spraying when there is still half or sometimes more than half left at £3 each i find this Unacceptable and very disappointing but not only that also an expense i could do without.

I even tryed buying a new unit which was £12 but again that was more money wasted as it was still happening please could you look into this for me

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T
4:04 am

Air Wick - Freshmatic

Old freshmatic stopped working so bought a new one on Saturday afternoon 7/2/22 after few strays it was making the sound to as it was trying to spray but didn’t. Reset it & yet again after 2 sprays doing the same thing! So disappointing as love the smells but lost all faith in this product! Have wasted £5 buying a this & can’t return as got rid of receipt as thought it was working!

Desired outcome: Money back or £5 voucher to buy a different type airwick product

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A
2:32 pm

Air Wick - Air Wick Wall Plug-In Air Freshener

I hope your company implodes. You've ruined countless tables and you can add mine to the list. It's the ONLY table I kept during my move. I would love nothing more than to see all your stocks plummet as you fade into obscurity while your CEO's flip burgers in fast food. Why the hell would you put such a vile concoction into such a well intentioned and wholesome product? Forfeit your company. You are voted off this planet.

Desired outcome: Retribution.

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Air Wick - Airwick refill

I love this product when it's working properly, when it's brand new it's seems to be very effective keeping the house smelling amazing. Unfortunately before the can is half way down it's sound as if it's struggling to push the smell out.
Now is the a defect with the mechanical part of the holder . I feel really let down by this product I would love you to sort this issue out as I have them all over my home

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P

Air Wick - AIR WICK refills

As a lover of air wick refills I have been left out of pocket and disappointed with theese products, before the can has emptied it stops working and won't spay, I have bought numerous refills and the devices and would like to know if any other customers have had the same problem and if there has been faults with other products or is it something to do with the fragrance. Yours Mrs Patricia McEwan

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2:18 pm

Air Wick - Air Wick scented plug ins

Happened 1/13/2022

We purchased a package at Christmas in Woodland Pine scent with two warmers. We have only used one of them and it's a good thing. They don't seem to put out much scent but that isn't the worst of it. I happened to be working in the kitchen where it was plugged in and needed to use my plug in can opener. The Air Wick and the can opener were the only two items in use. The Air Wick happened to be plugged into a ground fault plug. Thank goodness. It tripped the plug and kept us from having a fire. I'm not sure where we purchased this set, but it must have been Sams before Christmas. In any case we are afraid to use any of the rest of the package. I have the unused second plug in and three scent jars left. These are pretty expensive. We don't recommend them.

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L
11:43 pm

Air Wick - Airwick Essential Mist Diffuser/Bluetooth

I Have recently borought 1x Airwick essential diffuser & 1x Airwick essential diffuser bluetooth in which both products do not work im very dissapointed in these Air Wick products I would like either a replacement for both a full refund.

My Name is Louise Hulm
Address is 11 Cabble Close, Castletown, WA, 6450
Email:[email protected]
Mobile:0407594086

Desired outcome: Replacement Items or Full Refund

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D
3:44 am

Air Wick - Freshmatic

I bought eight replacement Christmas aerosols (from Amazon) for four units and I replaced the batteries.
Non of them worked so I tried a variety of options to check whether or not it was the new aerosols, batteries, and even exchanged the new aerosol with others and existing ones.
I have now returned the "faulty" aerosols to Amazon.
I then replaced the units with the existing older aerosols and to my horror have discovered that all 4 units have stopped working. Can you assist in recommendations to repair or check the units or even replace them as there is something fundamentally wrong with your products.

Desired outcome: Assistance regarding repair or replacement.

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J
12:09 pm

Air Wick - Freshmatic autospray cookie delight set

Purchased this item for the month of December to have a nice Christmas smell. I use this item all the time but mostly by another company because had trouble with air wick before. This item is absolutely useless there's not enough power to spray the spray. I have tried ne batteries still no better. It just hasn't got enough power past the spray out. You can hear it trying Total waste of money.

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1:49 pm

Air Wick - Air wick plug in

I purchased at Costco your plug-in multi pack and one of your plug ins did not have the wick in it I would like a coupon for a single one ! Can you email me a coupon or send it to the address below. So I tried to put and old wick in this one and it did not work I got my hands full of stuff and it was burning me ! Should have done it with gloves ! These are expensive and I would like to be reimbursed

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Air Wick - Airwick plug in

I had a airwick plug in plugged in to a socket. I kept smelling a odd smell. I thought it was coming from my crawl space because a socket is right over my vent. Are days of searching the room looking for the smell. I finally unplugged the airwick. And the smell was the airwick device burning. Glad I found it when I did! I'm not sure if the device was defective or not. Just wanted to make the company aware of this issue.

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Air Wick - The air Wike lid on the spray

Hello

My Name is jemma palmer.
I am a very loyal customer of yours and by a wide range of your products. However over the last couple of purchase of the automatic sprays I have fond the lids to be snapped therefore I can used them
This has happened a few times and would like to speak to some one about it. I have tired calling but I am on hold for over half an hour and once I got through the line went dead. This just adds to the frustration. The lids done go back on then me and my husband have to use out fingers to get any spray out mannual.

Please can you help resolve this and restore my faith back into your products

Desired outcome: Replament

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Air Wick - Air wick

I have bought 4 airwicks which are not cheap 2 of them will not spray the scent even though it makes the noise I have checked all trouble shooting and still no scent spraying. These are new air fresheners so scent bottles full up. Very disappointed and would appropriate your help with this or a refund to buy another two. This is not the first time I have bought this product and had difficulty. At the moment I am having to manually open the device and spray to get any type of scent. Please could you get back to me ASAP with your response

Desired outcome: Refund

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K
6:54 pm

Air Wick - Air Wick Plug Ins

Plug In liquid leaked through the packaging. It ruined my kitchen table that had just been delivered 5 days prior to the "incident". I called the Safeway I had bought it from, the manager quickly offered to replace the Air Wick Plug Ins. Screw the Plug Ins, what about my table?

And now, coming on here I see that my table is not the first victim! This is disheartening, to say the least. A big company that could care less about the fact that their product ruins furniture.

Desired outcome: You tell me what you will do to make this right!

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Air Wick - Airwick Freshmatic Spray

Recently I purchased the above product only to find the mechanism couldn't reach air freshener can. So I returned it to have it replaced. The replacement was exactly the same so had to return it. I am now on my third One and it has the exact problem. I have had one for years with no problems so don't there is a design fault. I have five cans of freshener in my cleaning cupboard which can't be used.

Desired outcome: Would like freshmatic auto spray to work.

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L
1:26 pm

Air Wick - Product and customer service

I contacted airwick approximately a month ago regarding a products that were not spraying . I uploaded images of the products and bar codes and was advised vouchers would be sent out so I could replace the products . The vouchers have not arrived and I have emailed 3 times to chase and no one has replied. I seemed to be being ignored and not responded to

Desired outcome: Next day delivery of vouchers or e vouchers

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Air Wick contacts

Phone numbers

1800 022 046 8800 100 8220 More phone numbers

Website

www.airwick.com
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