On the 31st of May 2019, at the Airport of Narita, Tokyo, flight number : CA930, going to Shanghai and Shanghai - Paris CA833. I, Michael Laur and Stephane Mazzoli, were supposed to board the flight with Air China, going to Shanghai and catch our connection for Paris.
As we arrived to the gate which was at the other end of the airport, running and rushing, the women from Air China, was at the gate, getting ready to close it. We thought we were gonna get in and she looked at us straight in the eyes, telling us, "sorry, sorry " ... The plane was right there, not even moving, we could have board into this plane.
There were no ways of us going into this plane, there were no help whatsoever, they just closed the gate on us, we never heard our name being called once, we were rushing like crazy. We were so outraged to get a "sorry sorry" and the door closing on us. From there a serie of mis app happened, as no other connection going to our destination, nobody was able to help us, I Mickael, had to contact a friend to reach out to you for any help, as she sent you an email because nobody answered the phone line, and you reached her back 3 hours later. We were thrown out of the airport, had to rush into buying an other plane ticket with all coordinating connections back to France, and all the living expenses as to stay in the hall of the airport for all night long and all extra expenses with all connections. I am a business owner and had to be in France by Saturday night and so I missed all my obligations and once more lost money because one of your employee decided not to let us in with a "sorry, sorry". We arrived to our destination more than 24 hours later.
I'm expecting a professional gesture from you, let me know. Thank you.