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Air Arabia / baggage (double payment)

Good day !
Yesterday morning( 05-06-2019)me and my wife with our daughter travelled from kochi -sharjah(G9-426) sharjah -taif (G9-187)PNR:[protected].while check in, the chech in counder officer told me there is no baggage included in the ticket. But i told him we paid for extrabaggage fee (30kg+30kg)while purchasing the ticket and shown him the bill. But he said it not shown in his syastem and he ask me to pay 1012+1012rupees for two bags (20kg+20kg)and for extra each kg i have to pay 1012rs. So i paid 2024rs. So i paid twice for the baggage. First one when i purchased my ticket and other while check in. And my remaining 20 kg left in kochin. What is your solution for this.? I am attaching the ticket and bill details. Extra baggage bill also. Please do the necessary action.
Sony samuel kunjappy
[protected]@gmail.com
+[protected]
+[protected]

Air Arabia
Air Arabia
Air Arabia
Air Arabia
Air Arabia
Air Arabia

So
Jun 06, 2019

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