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Agoda / booking number did not receive

Malaysia

On 8th of June 2019, I booked a hotel using Agoda app. Everything is okay until the process in making payment... after i key in the PIN number and press enter, the page lag there and keep loading. After waiting about 10 minute then I exit to the homepage. I been told that the payment transaction was failed. Then I try another time still the same. Until today I check my bank statement, the payment already made. Then I also did not receive any email from Agoda about the booking ID. So now how to settle the problem? Thank you

Es
Jun 12, 2019

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