Agoda – Page 49

As per my booking ID [protected] on 2017, 25 November I had booked Grand President hotel on 1 - 11 Dec 17 with Junior Suite room, after book I got messages from bank already charged full amount of my booking.
I waited for confirmation of booking for a night it wasn't sent till I contacted to agoda and they replied that my credit card not charged yet.
I contacted with my bank but the answered already charged by agoda

Then I was check on website the room on my need still available for last room.

I decided contacted them via email help me for cancelled the first booking and unblocked my credit card

After they cancelled previous booking but for unblock credit card take time around 1 week If I wait for a week it over my stay, it's mean I need to find the big amount for make my reservation again.it make me a big trouble

I would like recommend your system and processes should be improved
and find a good solution for customer not thrown the problem away from your company

I made reservations with you for long time and agoda is good method of me but now it not ever

Agoda does not want to refund us cost of booking even the website stated that cancellation was free if cancelled within a day, which we did.
We have been in extensive discussions with Agoda, even provided them proof of medical necessity to cancel but they keep asking for more details and reasons.
We should not have to provide this as the booking had the option of free cancellation within a certain time which we met.
I want a full refund of this booking Agoda Booking ID [protected] Check-in October 19, 2017

To whom it may concern
Re: id [protected]-1-[protected] - 17th November 2017 staying at Mitre Hotel Manchester
I made a reservation on 24th October for the Mitre hotel. I booked this hotel as it was central and close to Manchester Arena where I had purchased tickets to see Depeche Mode in concert. At the time of booking it was non refundable and confirmed that the reservation had been made. My money was taken out of my account. We arrived at the hotel at 5.30pm. The hotel advised that Agoda had cancelled the booking and the hotel was now full. Myself and the manager tried to ring Agoda but could not get through. It was now 6.15pm. the manager from the hotel said that a room was available at the other hotel which was 15 minutes walking distance. When we arrived at the hotel it was 6.30pm. We had to wait for the manager. It is now 6.45pm and the concert started at 7.30. The manager said that the room was out of order because of the condition. The room smelt of vomit from the previous guest and you could not open the window. it is now 7pm an we had drove 50 miles straight from work and we needed to get changed. I asked if we could see the room as we are now desperate and needed to get showered and dressed for the concert. The room smelt disgusting. We quickly got dressed and thankfully made it to the concert. Later that evening we had nowhere else to go so I had to return to the hotel. I sprayed perfume on the pillow and could hardly sleep. We got dressed at 8am and left the hotel. I have never experienced such an unpleasant stay and want to be compensated for our inconvenience. The Mitre hotel said that Agoda had know about the cancellation several weeks before we arrived. There had been no attempt by Agoda to contact us to make alternative arrangements.
I look forward to hearing from you

Regards
Matt Smith

I had book 4
Rooms for 12 person trip, how knows agoda bad arrangement, give me 4
Units, one unit 3 rooms... total we have 12 rooms now! Bloody stupid makes me confused bout 4 units but writen 4 rooms. And from the Homestay page can see one unit 3 rooms suitable for 6 persons ! How's agoda can arrange 4 unit for 12 persons trip? We had overpaid another 2 unit without people staying ?

I had made a cancellation of my booking with agoda (booking ID: [protected]) on 22-Oct-17. Even after 26 calender days, my refund has not been processed. My efforts to reach their customer care numbers remained futile as these guys simply hang on you for 8-9 minutes and then disconnect the calls automatically. Emails sent to them also remain unanswered.

I made a hotel booking via agoda and decided to cancel the day after. My credit card was charged an in authorized amount even though the t&c stated clearly that "there will be no charges coming through" and I select the option to pay to the hotel directly. Now I have cancelled the booking and agoda left me to deal with a unpleasant refund process as well as an international transaction cost which shouldn't be there in the first place.

I paid fully amount room# 212 in which shortly after realized that there is a no-pet rule and I have small pet with me and had to immediately find another hotel in which did allow pets. I was told by the staff at the Econo-Lodge in Mesa, AZ to contact te Agoda Company for a full refund back on my Visa/Debit card tonight. Please contact me with any questions and/or issues in which I could be of any help in fixing this issue and be of any help with the process of regaining the funds back on my Visa card asap. Thank you ..Jessica Hollabaugh
[protected]

Hello agoda,
I am writing from Sikkim India I was in Thailand recently I was charged Rs. 17368.12 for booking reference number [protected] hotel ramada Bangkok from 24 to 30 October I was unaware of this as I didn't stay in the above said property as I did not get any confirmation hence I stayed at the baiyoke boutique hotel instead last moment measure.

Hence I would be very grate ful if the refund can take place at its earliest thank you .

Dawa G Bhutia

I stayed in Mercure Bugis Hotel in Singapore between 24-28 October 2017 and while checking out the hotel they charged me taxes although Agoda shows the total price with taxes. The hotel and Agoda are cheating people with tricky price show policy. Agoda shows the total price with taxes however hotel claims that the prices are without taxes. This is mutual game against to guests to get more money from costumers.

Terrible and dishonest service of both Agoda and Mercure Bugis Hotel.

Dear agoda,

I booked hotels in Vietnam at June 08 2017 to New Space Hotel in Ho Chi Min City. Bookimg ID was [protected]. And another thing, I booked another hotel named Le Clarita, booking ID was [protected]. Acturally I didnt go there and didnt receive service but they took 200.69usd for New Space Hotel and 163.59usd for Le Clarita Hotel, in total 364.28usd was taken from my Visa account. So please give me a way to get back my money. I have record that they took in my visa statement. Hope to see your reply soon. Thank you!

On Oct 19, 2017, Emerald Starr checked out of Howard Plaza - The Fern hotel in Agra. I asked for a copy of the room bill and they said they didn't have it and I had to get it from Agoda. I was told by the front desk staff that the total room charge including taxes is Rs.5, 137/night x 3 nights = Rs.15, 411, which = USD237.11 (XE - Intl Bank Exchange Rates).

On my original booking receipt from Agoda the total price was written USD280.59. "You will be charged the USD equivalent of Rs.18, 375.25 on your pay date of October 13, 2017. Exchange rates may vary."

The final receipt from Agoda charged me USD$296.75, whereas the actual bank rate on Oct 13 for Rs.18, 375.25 = USD282.70.

I would like a credit of USD59.64 and/or a very clear explanation of how the Agoda charges were derived.

Thank you.

Submitted by Emerald Starr, Agoda Booking ID: [protected] for Howard Plaza - The Fern Hotel in Agra, India

I booked a room including breakfast and I am told now it does not include it .my booking number is ID # [protected]. Please advise urgently as I depart tomorrow early and don’t want to oay for another breakfast that was supposed to be included.
Thank you

I arrived at the Mercure hotel in Manchester, as per my confirmation email instructions, only to discover that my booking had been moved to a different hotel without my knowledge! I was split from my party and forced to stay alone in a different hotel as the Mercure hotel was now fully booked. The hotel which AGODA had actually booked me into was a budget hotel which I would never have chosen to stay in.

Today I was going through the rates of Ayana hotel, Bali on agoda.com, and while checking the final rates I clicked book now, and it processed the request with my saved card details.
To my utter shock the booking got completed without asking for cvv, I understand saving the card number and other details but how can it save my cvv.
Neither it asked for any OTP. This seems to be a serious security concern to me, if this is the case I will not be using agoda for any future bookings.

I booked a hotel in Budapest via Agoda and to be paid in the hotel.
When my card statement came (Mastercard), I saw that I was charged, so I cancelled my booking and they have confirmed that I should not be charged. I sent several follow-ups but received the same canned responses from different associates. I sent my credit card statement etc.

When I received my Visa card statement, I was again charged but for a different amount for the same Budapest Hotel booking. I again sent another email with all my credit card statements screenshots.

To date, I keep receiving emails that they have not received anything from me etc. and no action has been taken. To me these are fraudulent card transactions.

We booked, and paid, for our private villa with pool in Ubud in June. Upon arrival at the villa today, the 9th of October after a 2.5 hour, expensive taxi ride, we were informered that we didn't have a reservation with the hotel and they were booked out. Upon trying to contact the hotel and Agoda apparently there had been an error from Agodas end even though they had already received our payment and confirmation. We were then stranded at the hotel with no food or way to contact Agoda for 3 hours. We were not informed in any way shape or form that our booking was not successful, and have now been placed in a inferior accommodation option and also forced to pay our own transfer from the current villa to the new hotel, not only did this cost us money on behalf of agodas fault, it also cost us a whole day of our holiday and we also ended up in a far inferior accommodation option. Agoda has admitted fault but I feel that we should be subsidised for our inconvenience and reality of ruining our holiday.

Confirmed booking on agoda, been told by hotel owner that "he sell the room to someone else, no room to live in" upon arrival. Called customer service, waited for 20 minutes until someone picked up. Mr wei from hk customer service, no intention to solve problem at all, keep talking about excuses. This is not the first time bad experience with agoda, not going to use agoda for any booking any more.

This is the first time I use agoda and the experience is horrible. I saw a dicount room at 11pm. So I booked it, pay by credit card. But I didn't receive any email or given confirmation number. I thought its ok coz the hotel should have my personal detail that I have filled in the app. But when I arrive the hotel at 4am in the morning. The staff didnt find my name. And I have no booking number. And the 24 hours hotlines is totally [censor] coz no one ask me without a booking number. I leave a message and no one call me back. I have to pay so much extra to find a hotel in dark night. The company must refund me my booking coz I disnt get the room finally. And compensate the extra money that I have paid for another hotel.

I have stopped eating at Scorebirds due of the lack of quality food they offer. Not sue if they employ a chef or manager because most is inedible.
I made the mistake of ordering chicken fingers which were cold, hard, tasteless and probably rather old. I only go to shorebirds for drinks and entertainment. They should stop serving food altogether.
The wait staff is great, but there is no visibility for a manager to complain. I have given up and go to Phillies for food then scoreboards for drinks and the shows on Fridays and Saturdays.

Dear Sir,
I always used booking.com for my travel. this is first time i used agoda and get very worst experience..
i attached two booking.. i booked hotel in bangkok metro resort pratunam and recommend my friend to booked the same hotel he made the booking after two hours. they got 2X grand deluxe room in same price in which i booked one room deluxe...i paid 5200 bath for two night one deluxe room and my friend booked 2 room X grand deluxe in 18000 which is almost 5803 bath...
My question with agoda ...
My booking
one Deluxe room two night = 5200 Bath
My friend booking
Two Grand deluxe room two night = 5803 Bath...
Please verify ... and get back to me at nabeel.[protected]@gmail.com.