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Aflac / supplemental insurance / I am getting the runaround

Je Mar 14, 2019

I had short term disability insurance with Aflac and had back surgery six months ago, and have been denied coverage for lack of supporting documents from the doctors. I have have been very active in getting these documents from the doctors office for them for the last three months (the doctors office is getting tired of my calls, they have more important things to do. Thanks Aflac.) Everytime they get them they are posted to the wrong claim, lost, or need more documents. Yesterday they posted on their online message center they need all the same documentation over again. This has gone on so long, several of the agents have called this an old claim.

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